We recently hired Father and Son Electric Service to replace our meter box in an emergency situation We are a small business and this was during open hours, as well as being July, it was hot They had to work with our old building which had all kinds of crazy wire as the previous owners were an electric company years ago The work was done in a timely and professional manner We are pleased to be back in business and coolA very good job indeed
BEWARE! We called Father and Son for an issue with our power being out in half of the houseThe electrician told us that he could not fix the problem because the panel was too old and not safe, but they could replace the panel for $We took him outside to where the pool pump and pool house had no power and is on a completely different panel and he told us he could not find the issue that maybe we did not have enough voltage going to that areaNeedless to say he handed us a bill for almost $We had another company come out an hour later found and fixed both issues within an hour at half the priceI spoke to the owner of Father and Son and expressed my displeasure at getting nothing fixed for $and he told me "you paid for our time." I do not know how companies like this can stay in business!!!
I recently had an issue with a flood light that wasn't working, I talked to ***, the owner of Father & Sons, and he said he would send over a tech to fix itThe tech, who was professional and courteous, took two hours to trouble shoot and still couldn't figure out what was wrongHe then took another hour to tie it in to existing floodlights so it would be functional The tech was here for hours and minutes but I was charged the $service fee as well as a full hours totaling $to fix a single floodlightI felt like that was a lot of time and money to do such a simple job and felt the price was excessive.The tech told me that the company does not discount or pro rate under any circumstances I called the owner, ***, to discuss my bill and was trying to state my case so he could understand where I was coming fromHe cut me off to talk over me and I asked him if I could finishHe told me that conversations are two way and I was doing all of the talkingI told him I was trying to explain what my issue was and that he should let me finish and then he could respondRemember, I am the customerHe was defensive, told me he didn't have time for this and hung up on meHe then called back moments later and we tried againThe conversation became heated as we argued for about seconds and then he told me that the problem was that I was too cheap to pay the billMind you I had already paid the billHe then told me that I was one of those people that buys a nice house and can't even afford the upkeep and that since I was so cheap I probably should have moved to Regency Park where I could afford to live This is the owner of the company treating a paying customer like thisIf you go to any third party review websites you will notice that there are numerous negative comments about [redacted] specifically and several people have stated that he also was condescending and hung up the phone on themThere is obviously a pattern here and there are plenty of other electric companies out there who do good work, have professional techs but also have a courteous and professional owner who treats his customers with respect [redacted] was beyond obnoxious and I would not use his company again, nor would I recommend themI would advise anyone looking for electric work to not use Father & Sons and support an organization with an owner that has a growing reputation for belittling his customers
We recently hired Father and Son Electric Service to replace our meter box in an emergency situation We are a small business and this was during open hours, as well as being July, it was hot They had to work with our old building which had all kinds of crazy wire as the previous owners were an electric company years ago The work was done in a timely and professional manner We are pleased to be back in business and coolA very good job indeed
BEWARE! We called Father and Son for an issue with our power being out in half of the houseThe electrician told us that he could not fix the problem because the panel was too old and not safe, but they could replace the panel for $We took him outside to where the pool pump and pool house had no power and is on a completely different panel and he told us he could not find the issue that maybe we did not have enough voltage going to that areaNeedless to say he handed us a bill for almost $We had another company come out an hour later found and fixed both issues within an hour at half the priceI spoke to the owner of Father and Son and expressed my displeasure at getting nothing fixed for $and he told me "you paid for our time." I do not know how companies like this can stay in business!!!
I recently had an issue with a flood light that wasn't working, I talked to ***, the owner of Father & Sons, and he said he would send over a tech to fix itThe tech, who was professional and courteous, took two hours to trouble shoot and still couldn't figure out what was wrongHe then took another hour to tie it in to existing floodlights so it would be functional The tech was here for hours and minutes but I was charged the $service fee as well as a full hours totaling $to fix a single floodlightI felt like that was a lot of time and money to do such a simple job and felt the price was excessive.The tech told me that the company does not discount or pro rate under any circumstances I called the owner, ***, to discuss my bill and was trying to state my case so he could understand where I was coming fromHe cut me off to talk over me and I asked him if I could finishHe told me that conversations are two way and I was doing all of the talkingI told him I was trying to explain what my issue was and that he should let me finish and then he could respondRemember, I am the customerHe was defensive, told me he didn't have time for this and hung up on meHe then called back moments later and we tried againThe conversation became heated as we argued for about seconds and then he told me that the problem was that I was too cheap to pay the billMind you I had already paid the billHe then told me that I was one of those people that buys a nice house and can't even afford the upkeep and that since I was so cheap I probably should have moved to Regency Park where I could afford to live This is the owner of the company treating a paying customer like thisIf you go to any third party review websites you will notice that there are numerous negative comments about [redacted] specifically and several people have stated that he also was condescending and hung up the phone on themThere is obviously a pattern here and there are plenty of other electric companies out there who do good work, have professional techs but also have a courteous and professional owner who treats his customers with respect [redacted] was beyond obnoxious and I would not use his company again, nor would I recommend themI would advise anyone looking for electric work to not use Father & Sons and support an organization with an owner that has a growing reputation for belittling his customers