Father & Son, Inc.

According to computer records guest checked into hotel at 5:pm on 07/22/Around 2:am Front Desk Manager received a call from the 3rd shift front deskHe said that guest stated the bed had stains and the toilet was dirtyHe also said that he checked and didn't see anything but guest was
very upsetFront Desk Manager told front desk to offer to move guest to another room or to check them out for a full refund and offer an apology either way for their troublesHe did make both offers and guest chose to be moved to another roomFront desk moved themFront Desk Manager received another call maybe mins later from front deskHe said that guest says there was hair on the bed and a bugFront desk again said that he went and looked and did not see anything but again offered to either move the guest to another room or to check them out for a full refund and again offered an apology for their troublesThe guest chose to move to another roomNo other complaints were made that eveningIn morning at checkout guest then asked for a full refundThe first shift front desk girl explained that a full refund was offered the previous night if they wished to check out at the time of the issueHowever guest had chose both times to be moved to another room then chose to remain for the rest of the nightTherefore she could not offer a refund but she did offer an apologyThat day both maintenance and housekeeping thoroughly checked both rooms that guest was moved from and nothing was found wrong with either roomBoth rooms were rented for the next several days and no complaints issued by any of the guests occupying the rooms. On 7/23/2016, guest filed a complaint with customer care. On 7/24/2016, Front desk manager tried to call guest to apologize and explain why a refund was not being issuedThere was no answer however message was left on machine apologizing for the inconvenienceOn 7/25/Guest called customer care saying that Manager called and left a rude messageOn 7/25/Front Desk Manager called guest again to try to apologize for her experience at the hotel and to explain the hotels position againGuest did not answerFront Desk Manager did not leave another message since the first one was not received wellOn 7/26/Front Desk Manager again tried to call guest and again received no answerOn 8/01/Guest called customer care and customer care apologized to guestGuest restated her concernsCustomer care informed guest that they were not able to offer compensationGuest stated that there were picturesAnd sent them to customer care. On 8/04/Guest called customer care to check on progressCustomer care apologized for the delay and asked for pictures to be sent againOn 8/05/Customer care sent guest an email advising that if the guest would enroll in wyndham rewards their account would be started with 15, points which would get the guest a free nights stay at any of wyndham s hotelsIncluding Super 8s but not limited toNo responce from guest was received on that free roomSuper has apologized for all inconveniences experienced by guest and has tried to enroll guest in rewards program giving them a free night at any wyndham hotel of their choiceOffer for the wyndham rewards enrollment which is always free of any charge to enroll or maintain with enough starter points to receive a free nights stay at any wyndham hotel is still valid and guest only needs to call customer care back to receive