Father & Son Moving & Storage Services of SoFlLimited

We were moving from FtLauderdale to West Palm Beach, FL - local move We have just had a very painful experience with this companyDespite all their promises, we ended up with much higher costs that we should pay because of the hidden charges, assembling the furniture by ourselves, damaged furniture and floors and very poor customer service When we talked to the office to make the moving estimations, they didn't mention anything for the fuel surcharges and the 'material costs'We didn't have much furniture - bedrooms barely furniture We already prepared and moved most of our boxes by ourselves, so the moving estimation was about $400-$We were promised 'care-free', 'full-service' movingIn reality, it was just the opposite When the driver arrived early Saturday morning, he declared that there was a 22% fuel surcharge, based on the total work hours, not on the driving distance at all (the driving to the new home was local, only min)He said that it's our choice to accept this condition or not to move at allWe had no choice! There was no way to find the alternative solution Saturday morning, and we had to move immediately! That was the first blow Then we asked to also load planks from my backyard and a ladder; all pieces were light and about feet longThey started complain that it's too much extra work and called the office to argue and explain the moving delayThey spent hours loading the furniture on the track, though we disassemble several pieces by ourselves to spare the time We didn't have much furniture and very few boxes left for them The trip to the new location was min (it was at pm)When they arrived, the driver declared that it would take him hours to unload the truck and that he was going to stop at pm sharplyHe wanted me to pay upfrontIt was not what the sales person told us initially - we were told before that we would pay when they finishSo, I had to call the office and they told the driver to get the payment when the unload is finishedDuring the entire unload, the driver kept saying that 'his time is ticking, he 'would stop sharply at when his time is up'I was in shockThey were working by hour and at the same time made me feel badly by constantly reminding on his precious time and the possibility not to have time to assemble back the furniture Indeed, since the office ordered them to get the payment when they are done, they were not in hurry at allThey spent hours slowly assembling bedThen, they took out the sofa out of the truck and dropped it on the drivewayThey tried to put it back on the dolly by drugging it on the asphalt until I screamedThen, they took out the vanity chest, dropped it again, drugged on the floor and broke one drawer that was not repairableLastly, they tried to get the armor in the bedroom and broke the laminate floor that was at the bedroom entryWhen I was inspected the damage, they only laughed at me, telling me that this is just one broken piece and it was broken by the wheel of my furnitureSo, they said 'it was your fault because your furniture broke it' They stopped exactly at 3:30, stating that their time was overThey were min late than their original estimations, the rest of the furniture was not assembled at all, the floor, sofa and vanity chest were damagedOn top of it, they charged the fuel charge based on the total hours they spent for moving and about $for the 'materials - type' that the sales never mentioned before I was in tearsI paid $for extremely poor customer service and damaged property