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Fattahi's Frame & Art Gallery

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Reviews Fattahi's Frame & Art Gallery

Fattahi's Frame & Art Gallery Reviews (8)

I have been trying to work with the office, the warranty contact and have even messaged the owner to resolve my concernI have a concrete coated floor that VIP installed in I have made a number of attempts since Jan of this year to try to have them come out and repair two small bubbles in the productI will summarize the attempts below along with a simple note indicated a response or notAt this point, I cannot get a return call or email from anyone Jan - Emailed for the first time Jan - Yonda V [redacted] and GeriLynn A [redacted] repliedIndicated a Jamie C [redacted] would be calling Jan - I emailed again indicating I havent heard from anyone yet Jan - Jaime emailed indicating he would call me Since then, I havent heard from anyone and I have called and emailed the numbers I have on these dates Jan - call Feb - email & call Feb - email Feb - email & call Mar - email Mar - email & call

We utilized VIP Smart Storage in June 2012 before we moved into our new home at [redacted] , Mesa AZ, 85207. We contracted VIP for garage cabinets, back wall shelving, epoxy coated garage floor, laundry room cabinets, 3 closet configurations, 48k grain water softner and 5-stage reverse osmosis system. It is not even 5 years later and our garage floor is coming up and chipping in many places. Additionally, the water softner is not working and regenerating. We spent approximately $14,000 for all these services. The floor and softener are under warranty and yet we cannot get a response from VIP. They claim to be A+ Rated and yet no call and no service. We need assistance from the BBB. The floor was $1960 and the softner $1199 - both before taxes. Please, we need your help. [redacted]

The section of the work bench table top where it was spliced together in the middle has come apart and warped this started to happen about a year after installation Recently, an unrelated cabinet door became separated from the hinge (in a location rarely used) We decided to handle both issues at the same time While the door was replaced, the company tried to use a loop hole that due to an area of slight moisture damage four feet away, that voided any warranty of this top-even in a completely different area and issue It is clearly evident that the two areas are unrelated and one did not cause the other The employee that came out to replace the door inspected the table top again and confirmed the two areas are unrelated Someone from the company was supposed to call us back, which did not happen When we contacted them again, they were determined to continue to use this loop hole as a basis to not honor any warranty on this table top
I have emailed the owner twice and

We utilized VIP Smart Storage in June before we moved into our new home at *** ** *** ***, Mesa AZ, We contracted VIP for garage cabinets, back wall shelving, epoxy coated garage floor, laundry room cabinets, closet configurations, 48k grain water softner and 5-stage reverse osmosis system
It is not even years later and our garage floor is coming up and chipping in many places Additionally, the water softner is not working and regenerating We spent approximately $14,for all these services The floor and softener are under warranty and yet we cannot get a response from VIP They claim to be A+ Rated and yet no call and no service
We need assistance from the Revdex.com
The floor was $and the softner $- both before taxes
Please, we need your help
*** ***

We purchased a home a month ago and needed sliders in our kitchen cabinets, We searched through advertisements for sales, discounts and coupons There were many choices but we chose VIP Smart StorageEverything went as scheduled and promisedThe people were professional, excellent at communication and always on time We had cabinets done with sliders and everyone of them are PERFECT! Couldn't be happierOh and did I mention how fast the installer worked? AND left no trail of dirt or dust Would I use them again or suggest to a friend? With confidence!! Thank you all !!

Jason,
First, let me say how pleased we are with the cabinets and the job that Matt did with the installation Not only was he extremely pleasant, his technical expertise and work ethic are both superb! Matt is a shining example of the way customers should be treated (You did an awesome job as well.) Please pass my thanks and praise on to the owners of the company They are very fortunate to have employees of your’s and Matt’s caliber!
Secondly, I’d like to order two more shelves for the unit just to the side of the refrigerator I could pick them up from you or have you deliver them, whichever is easier
Once again, I couldn’t be happier with the cabinets Thanks! Gary H

We had great service from VIP Smart Storage Sliders installed when promised, installed in less than minutes I would highly recommend this business

I have been trying to work with the office, the warranty contact and have even messaged the owner to resolve my concernI have a concrete coated floor that VIP installed in I have made a number of attempts since Jan of this year to try to have them come out and repair two small bubbles in the productI will summarize the attempts below along with a simple note indicated a response or notAt this point, I cannot get a return call or email from anyone
Jan - Emailed for the first time
Jan - Yonda V*** and GeriLynn A*** repliedIndicated a Jamie C*** would be calling
Jan - I emailed again indicating I havent heard from anyone yet
Jan - Jaime emailed indicating he would call me
Since then, I havent heard from anyone and I have called and emailed the numbers I have on these dates
Jan - call
Feb - email & call
Feb - email
Feb - email & call
Mar - email
Mar - email & call

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