Faucet Warehouse

Mr [redacted] purchased this item through [redacted] [redacted] does not provide us with the customer email or phone numberCustomer sent one message through [redacted] stating: Reason: Items not as described Buyer Comments: The item is defectiveAnd, the seller is not respondingHe needs the money urgent because he needs to buy somewhere else for this itemIt is a bit expensiveI hope, you can process the refund immediatelyPlease investigate furtherI hope for your considerationThis product is a necessity for the customer____ This is the first and only message we have received from Mr [redacted] This is our response to his massage: ***, You stated that an integral piece was damagedWas the item installed? If the item was installed the manufacturer's lifetime warranty would handle replacement of the damaged/defective part or replace the faucet if they deem it to be necessaryInstalled items are not returnableHowever, if the item was not installed we will notify UPS of a package to be picked up at the ship to locationWe will issue a refund once the item is returned to our warehousePlease advise_ We did not hear back from Mr [redacted] We are more than happy to refund Mr [redacted] once we receive the faucet backWe will even pay the return shipping charges

The faucet was not installed when I came across the problem. It was when I opened the box. I had been without water for several weeks and could not go any longer. I had to go to a local store and by a second faucet and piece them together to make it work. I obviously couldn't return that faucet. This company took 4 days to repond to my initial complaint. I could not live without water that long. I just want a refund so I'm not out the price of two expensive faucets. Since it wasn't installed it was not coveted by the warranty. This company is just trying to get away with selling defective faucets.

Mr [redacted] purchased this item through [redacted]. [redacted] does not provide us with the customer email or phone number. Customer sent one message through [redacted] stating:  Reason: Items not as described Buyer Comments: The item is defective. And, the seller is not responding. He needs the money...

urgent because he needs to buy somewhere else for this item. It is a bit expensive. I hope, you can process the refund immediately. Please investigate further. I hope for your consideration. This product is a necessity for the customer. ____ This is the first and only message we have received from Mr. [redacted]. This is our response to his massage: [redacted], You stated that an integral piece was damaged. Was the item installed? If the item was installed the manufacturer's lifetime warranty would handle replacement of the damaged/defective part or replace the faucet if they deem it to be necessary. Installed items are not returnable. However, if the item was not installed we will notify UPS of a package to be picked up at the ship to location. We will issue a refund once the item is returned to our warehouse. Please advise. _ We did not hear back from Mr. [redacted]. We are more than happy to refund Mr. [redacted] once we receive the faucet back. We will even pay the return shipping charges.