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Faulkner Ciocca Chevrolet LLC

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Faulkner Ciocca Chevrolet LLC Reviews (3)

Hard copy was mailed to your office on November 30th along with the referenced Gift CardPlease confirm receipt

See Attached DocumentA copy of it along with the gift card will be sent Via us Mail to the address you provided in the complaint.November 30, 2016Dear *** ***:I have researched this issue and found the following: As you acknowledge, there are two sides to every disputeAs I separately
interviewed each of our employees involved in this matter, as soon as they heard the customer's name, every one of them reacted with almost identical sighs of exasperationThat being said, the basic "facts” outlined in *** ***'s complaint are reasonably accurate*** ***'s assignment of attitude an intent are not accurate at all.*** *** did come in to purchase a truckHe did tell us that he was here to buy a truck and did not care about the test drive promotionHe did inform us that he had $13,downHe made it abundantly clear that he was not interested in "playing gamesHe did tell us that he had a or better credit score.In the course of business, we ran a credit check, as required by the lenders we representThe resultant *** Credit Report does, in fact show a significantly lower score than the *** represented by *** ***That score, combined with a lack of prior auto loan history or other high balance credit, did, in fact, warrant a higher risk tierFour year old information IS considered in granting creditIF that information is incorrect, *** *** should have had it corrected years ago.While *** *** stated that he was not interested in the test drive promotion, we believe he is entitled to the gift card and I enclose it with this response so that you can forward it to him.We are in the business of selling cars, not in finding ways to not sell themWe have found over the years that some sales are just not Worth the post-sale aggravation that follows some transactionsBased on the way this transaction was shaping up, we made a reasoned business decision not to conduct business with *** ***Subsequent events have validated that decision.Sincerely,Paul F

Hard copy was mailed to your office on November 30th along with the referenced Gift Card. Please confirm receipt.

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Address: 780 South West End Boulevard, Quakertown, Pennsylvania, United States, 18951

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