Faulkner-Ciocca Ford

August 11, 2015Dear [redacted] ***:I have researched this issue and found the following: [redacted] purchased a Ford [redacted] on May 26, He purchased at that same time an Extended Service Plan and the entire transaction was financed through Ford Motor Credit CompanyOn May 27th, *** [redacted] completed a Product Cancellation Request, cancelling his ESPThis request was processed and a check was sent to the lender on or about July 20thI have enclosed copies of the cancellation and the check.Unbeknownst to us, [redacted] paid off the loan on July 15thOur accounting department has been in contact with Ford Motor Credit and I include an excerpt from the email to me:I spoke to Ford Credit and they cashed our check on July The customer paid off their loan on July and since there was a small overpayment from him, they cut a check to him for the whole amount (including the warranty refund) on 8/They are in a totally different state so it may not have reached him yet.Joanna DAccounting ClerkWe believe this matter to be resolved, but if [redacted] has not received his refund from his lender, please let us know and we will follow up.Sincerely,Paul F

January 14, 2016Dear [redacted] ***, Upon my review of the response from Paul F*, Ciocca Ford of Quakertown, dated December 28, 2015, must add our comments about the untruthful story provided by their salesperson, Devin K***In accordance with the Revdex.com website heading, START WITH TRUST listed below is our full story of our BUYER BEWARE story of purchasing a car from Ciocca Fordapologize for the length of my response but this is Our STATEMENTThe dealership states that after Rick Hoffman made a deposit on June 30th dealership did not hear from our family until July This is a total LIE that can be proven by my cellphone recordsOn numerous occasions, I personally contacted Devin K [redacted] to let him know that my son [redacted] wished to purchase the Ford [redacted] that had the upgraded features(I believe even spoke to Ag and even another sales person during the next week to confirm our desire to buy the upgraded [redacted] with all our required features that my husband obtained a quote.) Over the course of the next few weeks, I contacted Devin about when my son was available to go to the dealership to complete the transactionSince my son was attending the Police Academy, we could never count on any particular weekend he would be permitted an excused weekend leaveI do not feel any of the call details matter at this pointI just want all parties to know we were in constant contact with DevinAs a result, this dealership may wish to explore the honesty and integrity of MrK***Especially since, it appears as if they too have been lied to about at the factsDuring one of our contact calls with Devin, he confessed they sold the car we requested to buyAlthough we were disappointed and frustrated they sold a car, we thought we had a deposit on; we were still interested in buying an [redacted] Therefore, on Aug 1, [redacted] looked at their car inventory online and we were prepared with printouts and specs of cars availableOn the morning of Aug 1, called Devin to tell him that we planned on coming into the dealership and we discussed what we wanted to buyI asked him to have a car ready to test drive for usI explained l had a volunteerFACTS:• MrF*, Devin lied to you too can prove certain statements were wrongHowever, am sure that really does not matter to youYou would rather point the finger of untruth at people who actually do live by a code of ethics• The [redacted] Titanium we test drove had everything we wantedA was dangled in front of us at the end of a sales day SATURDAY 8/We were sold on one car; they baited us with a newer carA newer car that did NOT have all the features we wanted, and we paid more a little more for a since the car was a year newerI call this a BAIT and SWITCH• Window Sticker Review: The sticker reflects the vehicle is a [redacted] TitaniumIt states standard equipment is included at no extra chargeI assumed all Titanium models have a Navigation system as standard equipmentSince I am not an expert on all the [redacted] models, would not know if or where the Navigation statistic would be documentedWe did not review the window stickers on the vsto compare features; we actually looked in the car and asked the salesperson to show us the features we wantedDevin told us the only differences between the cars were the year, Sync3, color, mileage and price! • As far as a professional demonstration of vehiclessaw two cars on 8/We test drove one carWe purchased the car we did not test driveAgain quote Devin," the only difference between the and is the [redacted] system." remember this quote specifically since was seated in the back seat of the car and Devin was seated in the front passenger side and pointed up to the ceiling of the carI believe he also said he did not know much about the [redacted] system but it was to be an upgraded system• Professional Financing options presentationWell, we not only financed the car using Ford Credit but we purchased a warranty packageA package that stated we needed since we have all those upgraded electric featuresRight now, we have a big screen in the car to see what radio station is playing while we driveWoo HOO! • Professional Demonstration before leaving the lotagree and thanked Devin for his timePlease note, at this time we were not told there was no navigation system [redacted] and family will never be satisfied knowing there is no Navigation systemexpected this Navigation System to be used to help [redacted] find specific locations as he relocates to a new work area and more specifically when [redacted] serves as a VOLUNTEER Fireman and is a First ResponderOnce he receives a page, he needs to figure out where to go and he usually is trying to get directions as he is driving to the fire callHis safety and the safety of others can be at risk due to the lack of this Navigation feature that we attempted to purchaseI mentioned this was one of our key requirements in a new carAs an owner of other FORD vehicles, which includes two other [redacted] s, we knew what we wantedWe The next day, [redacted] needed to get back to the academy, so we told him to leave the car at home since he really did not know how to use all the featuresSince this car was [redacted] 's car, nobody else drove the car until August My husband had an appointment near Quakertown so I called the dealership to see if they could show us how to sand us the Navigation SystemWe arrived at the car lot in the early morning, a nice salesperson, attempted to help us locate the SystemWe opened the car manual package and we could not locate the Navigation star icon on the screenHe told us that Devin did not come in until noontime and he would have Devin contact usThis sales representative told us that Ciocca stands behind their promises and he mentioned the Ciocca Difference PolicyHe was sure that something could be done to help usSince I needed to get to work, we left and proceeded to drive homeThis dealership is over hrsfrom our home, so we could not wait around for DevinAs my husband and were on the road about ten minutes, Devin called meHe already knew what our issue was and proceeded to teil me the following, "Weil, told [redacted] on the day we purchased the car, 8/1, that the car specifically did not have Navigation and he didn't mind not having this feature." was blindsided by this commentDevin also mentioned that he was just at a training session and learned that FORD could not instal the feature on the car since it will void all warrantiesThere was nothing they could do for usbecame extremely upset over all the issues with the deal and was frustrated because why would we have tried to look for a restaurant using the Navigation button when we left the dealership if [redacted] was told it did not have a Navigation buttonwas so upset because allowed this sale to go through instead of walking out of the dealership on 8/was also mad at myself for not taking a test drive in the vehicle before we purchased the carMOREOVER, was upset it took us days to learn Devin misled usYes, I hung up on Devin because I was just so upsetTo be Fair and respectful, told Devin wanted to confirm with [redacted] that he was NOT toid the car did not have Navigation before we signed any paperwork OR during the final car set-upI knew this matter was all about whose word you can trust and it was my fault it took us so long to find out the truthWhen [redacted] was granted the next weekend leave and had phone access asked him if Devin told him, the car did not have NavigationHe said, "NO Mom, why would we be trying to find a restaurant on the initial drive home." By the way, NO person, Devin or anyone else from Ciocca has ever called my home or my cellphone to follon the call since we purchased the callBelieve me; I would have gladly talked to Devin about my follconversation with [redacted] Our family had so much going on during the month of August and just felt we were stuck with our car purchaseIn our daily lives and professions, both [redacted] and both pride ourselves with the oath we took to serve daily with TRUTH, HONESTY, RESPECT, and INTRGRITYI was so mad at myself for the position faced with CioccaI was going to write a letter to the dealership and FordHowever, I did not have the time to complain and I was just too upsetI knew my efforts would never cure my disgust for the terrible sales experience and the 0% Ciocca DifferenceHowever, for all the years of my life, I will tell this story to many people and tell them to do the following: write down all their wishes, take a test drive, be careful when being shown a different car, make sure my husband does the negotiation instead of me, go to a local dealership that you may believe in, and NEVER EVER trust a car dealer(We all know car dealers have a reputation for lying to make the saleYEP, they got me good!)commitment that afternoon so I hoped all we needed to do was to test-drive the car and execute the saleWe had all the pre-application information completed, so we arrived with our trade vehicle and supporting incentive documentationOnce we arrived at the dealership, we needed to wait for Devin(Let us just say the next few hours the waiting times were BRUTAL) First, we were told the car we asked Devin to hold that morning was "sold minutes before we showed up" so we tried to find a car that met each of [redacted] 's requirementsThis dealership does not have all their [redacted] s available at their main showroom LotAn on-line inventory was being reviewed to check what [redacted] Titanium inventory was availabieA Gray [redacted] Titanium was found; Devin needed to have the car brought "up" to the main lot for us to test driveEventually, we test drove this ONE Gray Ford [redacted] It had all the features we wantedWe came back into the dealership and we proceeded to negotiate a dealI must specifically tell you the sales process of sitting in the showroom while Devin kept excusing himself for over minutes at a time to go ask questions and look things up got tiringMy online research revealed this is a sales technique to wear you downBoy did they ever wear me down! Let us just say, am sure many of the employees and Sales Manager, Mark L [redacted] can verify how upset was during the sales processMark did his best to try to give me a fair deal on the carI cannot specifically recall how we were directed to go back outside but Devin had a Black [redacted] to show us, Devin walked us around the car and pointed out featuresHe SPECIFICALLY told us the only difference between the two cars was the Sync 3, color, mileage, and the car was a year newer being a We proceeded back inside to discuss the priceWe were getting a newer car with everything we wantedNOTE: we never took this car for a test driveAfter many hours it was about 7PM, we went to see the Finance GuyWe completed the sale and even purchased an additional warranty packageI felt that since we got an upgraded car with all the electronic features we needed extra coverageBy the time we were finished with the sale, it was after PM and dealership was closed(Yes, missed my 3PM appointment and let down a few people who were counting on me to help at our fundraising event.) Devin had the car all ready for us to drive homeWe were grateful that Devin took the time to show us how to use certain features of the carHe showed us how to adjust the seats, steering wheel, tailgate, and sthe keyless entryIt was starting to get dark, so we thanked Devin and left the dealershipIt is VERY IMPORTANT to NOTE that Devin NEVER once told us that the car did not have the Navigation featureTo us we thought all [redacted] Titanium cars have the feature as standard equipmentAS we started to drive away, we tried to push buttons and find the Navigation system to help us find a Restaurant [redacted] 's fiancée, who was with us, was pregnant and we needed to get some dinnerWe just could not figure out how to get the Map of the area on the big car screen [redacted] said, I'll have to research it more in the light when I have timeMoreover, I wanted him to focus on driving home.paid more money for the features we wanted, Features we did not getbelieve that FORD should do their best to find a way to somehow get the Navigation system added to this carThis is my affidavit and truthful account and hope all future buyers are warned.Truthfully,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Since my complaint was filed, I have received my refund check Regards, [redacted]

Never do business with these crooksPicked out a used car yesterday, secured the loan today, bill of sale was to be faxed to the bank at 3pm, appointment made for mechanical inspection tomorrowTonight at 7pm they sold the car right out from underneath usFYI - the salesman kept texting my daughter yesterday and today, not all professionalWe refused sealed financing - maybe that's why? Doesn't matter - they are the most unprofessional people I ever dealt withBought my last new cars from them - see what loyalty gets you? Not a d [redacted] thingI will never step foot on their property ever again

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The Service Manager and his staff never said anything about my extended warranty covering the repairsThey specifically stated that Ford will be cvoering the repairs and that all I would have to do is pick up my vehicleThe manager also stated that the car rental will be covered by Frod as long as the car was being serviced by FordThe previous times I've paid my deductible I was informed accordingly and expected the chargeThis time, since the manager clearly dislikes me, he neglected to inform me that the extended warranty would have to cover any additional repair and failed to ask me if this would be okay with meI don't owe Faulker-Ciocca and their staff an apologyI was never abusive, but I did reply to their manager's smart remark implying that I have mental problems when he stated "maybe it's just you" and my reply was "perhaps it's me, or you don't know what you're doing." If he thought that was abusive, he needs to develope some tougher skin when dealing with customers and better customer skillsFaulkner Ciocca owes me the sum of $for not properly informing me and performing vehicle repairs on my vehicle without my auhtorization to use my extended warrantyI demand FULL compensation from Faulkner Ciocca Regards, [redacted] ***

November 13, 2015Dear [redacted] ***:I have researched this issue and found the following: [redacted] purchased a Certified Pre-Owned Ford [redacted] on October 10, The vehicle came with a Ford Certified Pre-Owned Limited Warranty and he purchased at that same time an Extended Service Plan, ESP The Ford Limited Warranty had a Deductible of $The ESP should have also had a $deductible, but was erroneously written with a $DeductibleThe ESP also covers one day of rental car coverage per warranty repairI have enclosed both contracts [redacted] should be familiar with the Deductible feature of his warranty since he had repairs done here in February and paid the deductible[redacted] has had his vehicle in several times for a shifting concern which we could not duplicateHe also, more recently complained of stalling issues, which we also could not duplicateIn attempting to diagnose the, clearly intermittent issues, we asked him for some information about how and when these issues occurredAfter several attempts at duplicating the stalling issue, and after several tries at eliciting information, he finally mentioned, that the stalling only occurred right after filling the car with gasThis permitted quick diagnosis of the stalling issue [redacted] was informed that the ESP would cover the repairs to resolve the stalling issue and that the Deductible would apply [redacted] was also informed that an extensive test drive would be required to try to duplicate the shifting concern as we had never been able to duplicate it and [redacted] refused to accompany the technician on a test drive to try to demonstrate itHe was informed that the ESP would cover one day of rental and at least two days would be required and he would be responsible for any days beyond oneHe accepted thisWe made the repairs to correct the stalling issue the first dayNeither the technician nor the service manager were able to verify the shifting concern that day or the next [redacted] was charged a $deductible (as it should have been) and ole days rental plus tax[redacted] was quite abusive of our employees and our Manager when he picked up his repaired carIt was not the first time he has been abusiveWe owe [redacted] $(enclosed) [redacted] owes our employees an apology.Sincerely,Paul F

Dear [redacted] ***:I have researched this issue and found the following [redacted] leased a new Ford Focus in April Our records indicate this was a years45,000mi leaseWhile Ford's "Bumper to Bumper"36,mile warranty will expire at 36,miles, their vehicle has had a recurring issue that has been covered under the Ford year/60,mile “Powertrain Warranty" and will continue to be covered under that warranty.We understand the inconvenience of bringing in a vehicle for repairs and have provided alternate transportation for each occurrence and that will continue as long as the vehicle is covered under the Powertrain WarrantyAs the powertrain warranty runs for 60,miles, it seems unlikely that the Siffles would out drive the warranty.We will continue to honor our contractual obligations as I am sure Ford Motor Company will.Sincerely,g Ciocca Ford of Quakertown

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

December 28, Dear *** ***I have researched this issue and found the following: On June 30th, *** *** put a $deposit on a vehicleWe did not hear from anyone for a monthOn July 31st, *** *** and her son *** *** came to our dealership looking to purchase
a vehicle “for ***', the original vehicle had by this time been sold because we had no contact from the ***'s in the intervening monthCharlene and *** looked at and test drove, multiple Ford ***They did state that one of the features they were looking for was navigation and they were shown vehicles with that featureThey chose a vehicle with the newest version of Ford *** technology "*** 3” in part because *** stated that he thought it would be best to get the most recent technologyOur salesman, Devin, expressly stated, prior to delivery, that this particular vehicle, while it did have *** 3, did not have navigation*** said that was OK because the *** interfaced with his phone which did have navigation so that feature was not too important to himOn August 1, the transaction was completed and Devin went through an extensive explanation of the features of the vehicle at the conclusion of the sale but before the customer left the dealership, explaining and demonstrating features, reviewing the “window sticker' setting up ***'s phone to “Sync’ with the vehicle and answering questionsThe lack of navigation was not an issue at that time.Approximately two weeks after the sale *** *** called regarding the lack of navigationDevin spoke to her and explained that it was never represented has having navigation, that *** was satisfied without it as he had the feature on his phoneDevin asked if there was anything he could do to help with her concerns and she hung up on himHe tried multiple times to contact *** *** and ***, but *** *** would not take his calls and *** was always unavailable because of his attendance at the police academy.No one lied to the ***'sNo one defrauded them and there was no “Bait and Switch"There was a professional demonstration of multiple vehicles with comparisons of the features and benefits of eachThere was a professional presentation of the financing options for the vehicle ultimately chosen by a fully informed customer and there was a lengthy and professional demonstration of the vehicle before the customer left the dealershipWe are disappointed that *** *** is no longer satisfied with their purchaseWe will not give *** *** $6,000.00Paul F

December 28, 2015Dear *** ***I have researched this issue and found the following: On June 30th, *** *** put a $deposit on a vehicleWe did not hear from anyone for a monthOn July 31st, *** *** and her son *** *** came to our dealership looking to purchase a vehicle
“for ***', the original vehicle had by this time been sold because we had no contact from the ***'s in the intervening monthCharlene and *** looked at and test drove, multiple Ford ***They did state that one of the features they were looking for was navigation and they were shown vehicles with that featureThey chose a vehicle with the newest version of Ford *** technology "*** 3” in part because *** stated that he thought it would be best to get the most recent technologyOur salesman, Devin, expressly stated, prior to delivery, that this particular vehicle, while it did have *** 3, did not have navigation*** said that was OK because the *** interfaced with his phone which did have navigation so that feature was not too important to himOn August 1, the transaction was completed and Devin went through an extensive explanation of the features of the vehicle at the conclusion of the sale but before the customer left the dealership, explaining and demonstrating features, reviewing the “window sticker' setting up ***'s phone to “Sync’ with the vehicle and answering questionsThe lack of navigation was not an issue at that time.Approximately two weeks after the sale *** *** called regarding the lack of navigationDevin spoke to her and explained that it was never represented has having navigation, that *** was satisfied without it as he had the feature on his phoneDevin asked if there was anything he could do to help with her concerns and she hung up on himHe tried multiple times to contact *** *** and ***, but *** *** would not take his calls and *** was always unavailable because of his attendance at the police academy.No one lied to the ***'sNo one defrauded them and there was no “Bait and Switch"There was a professional demonstration of multiple vehicles with comparisons of the features and benefits of eachThere was a professional presentation of the financing options for the vehicle ultimately chosen by a fully informed customer and there was a lengthy and professional demonstration of the vehicle before the customer left the dealershipWe are disappointed that *** *** is no longer satisfied with their purchaseWe will not give *** *** $6,000.00Paul F

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The Service Manager and his staff never said anything about my extended warranty covering the repairsThey specifically stated that Ford will be cvoering the repairs and that all I would have to do is pick up my vehicleThe manager also stated that the car rental will be covered by Frod as long as the car was being serviced by FordThe previous times I've paid my deductible I was informed accordingly and expected the chargeThis time, since the manager clearly dislikes me, he neglected to inform me that the extended warranty would have to cover any additional repair and failed to ask me if this would be okay with meI don't owe Faulker-Ciocca and their staff an apologyI was never abusive, but I did reply to their manager's smart remark implying that I have mental problems when he stated "maybe it's just you" and my reply was "perhaps it's me, or you don't know what you're doing." If he thought that was abusive, he needs to develope some tougher skin when dealing with customers and better customer skillsFaulkner Ciocca owes me the sum of $for not properly informing me and performing vehicle repairs on my vehicle without my auhtorization to use my extended warrantyI demand FULL compensation from Faulkner Ciocca
Regards,
*** ***

March 9, 2016Dear *** ***I am of the understanding that this matter is being resolved to the satisfaction of *** *** I am enclosing emails between *** *** and our finance director Caleb W*** regarding this resolution.Sincerely,Paul F.Ciocca Ford of Quakertown

I researched this matter and found the following: Mr*** purchased the vehicle AS IS - WHERE IS He signed a notice to that effect He also signed the buyers order clearly marked "VALUE VEHICLE - NO WARRANTY IMPLIED" and also signed a "used car check" form indicating that the
vehicle had leaking transmission lines, a leaking transmission pan gasket and a leaking oil pan gasket among other items. That being said, we have tried on multiple occasions to contact Mr*** by phone to tell him that we will buy the vehicle back He has not responded It is clear that Mr*** was put on notice that this vehicle had multiple mechanical issues, at least two of which were transmission related He purchased the vehicle anyway The purchase price is indicative of the condition and his estimate of repairs is in excess of the purchase price We will buy the vehicle back but we will not pay to repair it. Paul FCiocca Dealerships###-###-####

Do NOT take your car here for service they lieI purchased my car from Ciocca, which I will also never do again, so took it for the free oil change last August Told them the car smelled hot and when I picked the car up they told me nothing was wrongWent back for another free oil change and inspection in March and was told my previous request that the smell be looked into wasn't even noted on my file and they now found I had a major oil leak from a gasket dripping onto my main exhaust..what I was smellingIn addition to now needing a $repair on a car I've only owned for 1yrthey waited 3hrs to tell me about it so I was then without a car for two and a half days because they didn't have time to do the repair the same dayI have many more things to complain about but this is my main point, I could have had a major engine issue because of what they did not check and lied to me aboutThey did offer me a rental car for a fee and then decided they would pay for half the repair as a sign of good faith...which I find insulting that they had "faith" I had previously asked about the problemI am also unhappy about the condescending way I was spoken to And the fact that the report they gave me on the vehicle is incorrect, showing everthing checked out fine when I had a dead battery and two tires on their way outThey also lied and said they checked the alternator, which I was told by a second person could not be done with a dead battery (which conveintly died at their shop) and there is no mention of any test in the paperworkI did first complain via email to the service center but after weeks have gotten no response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Since my complaint was filed, I have received my refund check
Regards,
*** ***

November 20, Dear *** ***:I have researched this issue and found the following: While *** *** does not qualify for the “Commercial Up-Fit' rebate for installing a plow on his personal truck it does appear that the up-fit rebate was discussedThe sales person is no longer in
our employ so we take *** *** at his word that he was promised it.I am enclosing $1,for *** ***.Sincerely,Paul F

August 11, Dear *** ***:
I have researched this issue and found the following: *** *** purchased a Ford *** on May 26, He purchased at that same time an Extended Service Plan and the entire transaction was financed through Ford Motor Credit CompanyOn May
27th, *** *** completed a Product Cancellation Request, cancelling his ESPThis request was processed and a check was sent to the lender on or about July 20thI have enclosed copies of the cancellation and the check.Unbeknownst to us, *** *** paid off the loan on July 15thOur accounting department has been in contact with Ford Motor Credit and I include an excerpt from the email to me:
I spoke to Ford Credit and they cashed our check on July The customer paid off their loan on July and since there was a small overpayment from him, they cut a check to him for the whole amount (including the warranty refund) on 8/They are in a totally different state so it may not have reached him yetJoanna D
Accounting Clerk
We believe this matter to be resolved, but if *** *** has not received his refund from his lender, please let us know and we will follow upSincerely,
Paul F

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: MrF* is in fact correct that I did receive a second temporary tag on DecHowever, what he does NOT address is the fact that the original temporary tag expired on Nov which means that this $38,vehicle sat for days unusable because of the problemsI made NUMEROUS calls and sent numerous e-mail to Faulkner-Ciocca Ford trying to resolve the problems I specifically requested that they send a second temporary tag and was told explicitly that they could NOT do so as was/is against PA law to do so However, it seems that was not trueI paid $plus approximately $for a months insurance for the vehicle to sit--UNUSABLE That is on them!!
Regards,
*** ***

January 14, 2016Dear *** ***,Upon my review of the response from Paul F*, Ciocca Ford of Quakertown, dated December 28, 2015, must add our comments about the untruthful story provided by their salesperson, Devin K***In accordance with the Revdex.com website heading, START WITH TRUST listed below is our full story of our BUYER BEWARE story of purchasing a car from Ciocca Fordapologize for the length of my response but this is Our STATEMENT.The dealership states that after Rick Hoffman made a deposit on June 30th dealership did not hear from our family until July This is a total LIE that can be proven by my cellphone recordsOn numerous occasions, I personally contacted Devin K*** to let him know that my son *** wished to purchase the Ford *** that had the upgraded features(I believe even spoke to Ag and even another sales person during the next week to confirm our desire to buy the upgraded *** with all our required features that my husband obtained a quote.) Over the course of the next few weeks, I contacted Devin about when my son was available to go to the dealership to complete the transactionSince my son was attending the Police Academy, we could never count on any particular weekend he would be permitted an excused weekend leaveI do not feel any of the call details matter at this pointI just want all parties to know we were in constant contact with DevinAs a result, this dealership may wish to explore the honesty and integrity of MrK***Especially since, it appears as if they too have been lied to about at the facts.During one of our contact calls with Devin, he confessed they sold the car we requested to buyAlthough we were disappointed and frustrated they sold a car, we thought we had a deposit on; we were still interested in buying an ***Therefore, on Aug 1, *** looked at their car inventory online and we were prepared with printouts and specs of cars availableOn the morning of Aug 1, called Devin to tell him that we planned on coming into the dealership and we discussed what we wanted to buyI asked him to have a car ready to test drive for usI explained l had a volunteerFACTS:• MrF*, Devin lied to you too can prove certain statements were wrongHowever, am sure that really does not matter to youYou would rather point the finger of untruth at people who actually do live by a code of ethics.• The *** Titanium we test drove had everything we wantedA was dangled in front of us at the end of a sales day SATURDAY 8/We were sold on one car; they baited us with a newer carA newer car that did NOT have all the features we wanted, and we paid more a little more for a since the car was a year newerI call this a BAIT and SWITCH.• Window Sticker Review: The sticker reflects the vehicle is a *** TitaniumIt states standard equipment is included at no extra chargeI assumed all Titanium models have a Navigation system as standard equipmentSince I am not an expert on all the *** models, would not know if or where the Navigation statistic would be documentedWe did not review the window stickers on the vsto compare features; we actually looked in the car and asked the salesperson to show us the features we wantedDevin told us the only differences between the cars were the year, Sync3, color, mileage and price!• As far as a professional demonstration of vehiclessaw two cars on 8/We test drove one carWe purchased the car we did not test driveAgain quote Devin," the only difference between the and is the *** system." remember this quote specifically since was seated in the back seat of the car and Devin was seated in the front passenger side and pointed up to the ceiling of the carI believe he also said he did not know much about the *** system but it was to be an upgraded system.• Professional Financing options presentationWell, we not only financed the car using Ford Credit but we purchased a warranty packageA package that stated we needed since we have all those upgraded electric featuresRight now, we have a big screen in the car to see what radio station is playing while we driveWoo HOO!• Professional Demonstration before leaving the lotagree and thanked Devin for his time. Please note, at this time we were not told there was no navigation system.*** *** and family will never be satisfied knowing there is no Navigation systemexpected this Navigation System to be used to help *** find specific locations as he relocates to a new work area and more specifically when *** serves as a VOLUNTEER Fireman and is a First ResponderOnce he receives a page, he needs to figure out where to go and he usually is trying to get directions as he is driving to the fire callHis safety and the safety of others can be at risk due to the lack of this Navigation feature that we attempted to purchaseI mentioned this was one of our key requirements in a new carAs an owner of other FORD vehicles, which includes two other ***s, we knew what we wantedWe The next day, *** needed to get back to the academy, so we told him to leave the car at home since he really did not know how to use all the featuresSince this car was ***'s car, nobody else drove the car until August My husband had an appointment near Quakertown so I called the dealership to see if they could show us how to sand us the Navigation SystemWe arrived at the car lot in the early morning, a nice salesperson, attempted to help us locate the SystemWe opened the car manual package and we could not locate the Navigation star icon on the screenHe told us that Devin did not come in until noontime and he would have Devin contact usThis sales representative told us that Ciocca stands behind their promises and he mentioned the Ciocca Difference PolicyHe was sure that something could be done to help usSince I needed to get to work, we left and proceeded to drive homeThis dealership is over hrsfrom our home, so we could not wait around for Devin.As my husband and were on the road about ten minutes, Devin called meHe already knew what our issue was and proceeded to teil me the following, "Weil, told *** on the day we purchased the car, 8/1, that the car specifically did not have Navigation and he didn't mind not having this feature." was blindsided by this commentDevin also mentioned that he was just at a training session and learned that FORD could not instal the feature on the car since it will void all warrantiesThere was nothing they could do for usbecame extremely upset over all the issues with the deal and was frustrated because why would we have tried to look for a restaurant using the Navigation button when we left the dealership if *** was told it did not have a Navigation buttonwas so upset because allowed this sale to go through instead of walking out of the dealership on 8/was also mad at myself for not taking a test drive in the vehicle before we purchased the carMOREOVER, was upset it took us days to learn Devin misled usYes, I hung up on Devin because I was just so upsetTo be Fair and respectful, told Devin wanted to confirm with *** that he was NOT toid the car did not have Navigation before we signed any paperwork OR during the final car set-upI knew this matter was all about whose word you can trust and it was my fault it took us so long to find out the truthWhen *** was granted the next weekend leave and had phone access asked him if Devin told him, the car did not have NavigationHe said, "NO Mom, why would we be trying to find a restaurant on the initial drive home." By the way, NO person, Devin or anyone else from Ciocca has ever called my home or my cellphone to follon the call since we purchased the callBelieve me; I would have gladly talked to Devin about my follconversation with ***Our family had so much going on during the month of August and just felt we were stuck with our car purchaseIn our daily lives and professions, both *** and both pride ourselves with the oath we took to serve daily with TRUTH, HONESTY, RESPECT, and INTRGRITYI was so mad at myself for the position faced with CioccaI was going to write a letter to the dealership and FordHowever, I did not have the time to complain and I was just too upsetI knew my efforts would never cure my disgust for the terrible sales experience and the 0% Ciocca DifferenceHowever, for all the years of my life, I will tell this story to many people and tell them to do the following: write down all their wishes, take a test drive, be careful when being shown a different car, make sure my husband does the negotiation instead of me, go to a local dealership that you may believe in, and NEVER EVER trust a car dealer(We all know car dealers have a reputation for lying to make the saleYEP, they got me good!)commitment that afternoon so I hoped all we needed to do was to test-drive the car and execute the saleWe had all the pre-application information completed, so we arrived with our trade vehicle and supporting incentive documentation.Once we arrived at the dealership, we needed to wait for Devin(Let us just say the next few hours the waiting times were BRUTAL) First, we were told the car we asked Devin to hold that morning was "sold minutes before we showed up" so we tried to find a car that met each of ***'s requirementsThis dealership does not have all their ***s available at their main showroom LotAn on-line inventory was being reviewed to check what *** Titanium inventory was availabieA Gray *** Titanium was found; Devin needed to have the car brought "up" to the main lot for us to test driveEventually, we test drove this ONE Gray Ford ***It had all the features we wantedWe came back into the dealership and we proceeded to negotiate a deal.I must specifically tell you the sales process of sitting in the showroom while Devin kept excusing himself for over minutes at a time to go ask questions and look things up got tiringMy online research revealed this is a sales technique to wear you downBoy did they ever wear me down! Let us just say, am sure many of the employees and Sales Manager, Mark L*** can verify how upset was during the sales processMark did his best to try to give me a fair deal on the car.I cannot specifically recall how we were directed to go back outside but Devin had a Black *** to show us, Devin walked us around the car and pointed out featuresHe SPECIFICALLY told us the only difference between the two cars was the Sync 3, color, mileage, and the car was a year newer being a We proceeded back inside to discuss the priceWe were getting a newer car with everything we wantedNOTE: we never took this car for a test drive.After many hours it was about 7PM, we went to see the Finance GuyWe completed the sale and even purchased an additional warranty packageI felt that since we got an upgraded car with all the electronic features we needed extra coverage.By the time we were finished with the sale, it was after PM and dealership was closed(Yes, missed my 3PM appointment and let down a few people who were counting on me to help at our fundraising event.) Devin had the car all ready for us to drive homeWe were grateful that Devin took the time to show us how to use certain features of the carHe showed us how to adjust the seats, steering wheel, tailgate, and sthe keyless entryIt was starting to get dark, so we thanked Devin and left the dealershipIt is VERY IMPORTANT to NOTE that Devin NEVER once told us that the car did not have the Navigation featureTo us we thought all *** Titanium cars have the feature as standard equipment.AS we started to drive away, we tried to push buttons and find the Navigation system to help us find a Restaurant***'s fiancée, who was with us, was pregnant and we needed to get some dinnerWe just could not figure out how to get the Map of the area on the big car screen*** said, I'll have to research it more in the light when I have timeMoreover, I wanted him to focus on driving home.paid more money for the features we wanted, Features we did not getbelieve that FORD should do their best to find a way to somehow get the Navigation system added to this carThis is my affidavit and truthful account and hope all future buyers are warned.Truthfully,

November 20, 2015Dear *** ***:I have researched this issue and found the following: While *** *** does not qualify for the “Commercial Up-Fit' rebate for installing a plow on his personal truck it does appear that the up-fit rebate was discussedThe sales person is no longer in our employ so we
take *** *** at his word that he was promised it.I am enclosing $1,for *** ***.Sincerely,Paul F