Faulkner Honda

I am replying to a complaint filed by [redacted] - [redacted] and her desire to cancel her Powertrain Plus Warranty coverage This is a process that typically takes several weeks and we have little control as to the timeliness of the final refundWith that said, we have talked directly to our account representative and she has obtained the exception required to cancel the warranty as request by Ms [redacted] -*** The refund will go directly to the lienholder and as soon as we have notification that it has taken place we will contact Ms [redacted] - [redacted] to let her know Regards, Bradley W***General Sales ManagerFaulkner Honda

We located sold and delivered the agreed upon vehicle.There was an error in the VIN#/paperwork We reprinted the paperwork and sent drivers to the customer to resign.The customer is not a resident or registering his vehicle in the state of PA, so he was issued a temporary tag.We were unable to provide a new transit tag with the correct VIN#.Our staff had been in touch with the customer As of 3/8/ [redacted] had his Maryland license plate delivered to him and all paperwork is correct for his vehicle

Update on [redacted] ***'s concern/complaintWe will be installing a sunroof at no charge to her next week It has been scheduled for Monday and we will provide her a loaner car at no charge [redacted] is satisfied with the resolutionAny questions please adivsePatti D [redacted] V [redacted] Faulkner HondaBDC Manager

Update on [redacted] ***'s concern/complaintWe will be installing a sunroof at no charge to her next week It has been scheduled for Monday and we will provide her a loaner car at no charge [redacted] is satisfied with the resolutionAny questions please adivse.Patti D [redacted] V [redacted] Faulkner HondaBDC Manager

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Aug 18, at 12:PMSubject: Fwd: Complaint ID [redacted] .To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: [redacted] *** Date: Thu, Aug 18, at 11:AMSubject: Complaint ID [redacted] .To: "[email protected]" Faulkner Honda has satisfied all issues and I would like you to stop any issues dealing with the problem I had with Faulkner HondaThank you, [redacted] *** Sent from *** for [redacted] *

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

I am addressing the concern/complaint from [redacted] ***, Case # [redacted] Customer purchased her [redacted] Sport on 3/12/16.Customer was provided all paper work at time of sale.Customer was advised that with the lender who financed her vehicle, she must personally set up the bi-weekly payment schedule.Customer is to receive a sunroof and was to call back to allow us to schedule, we did not receive that callDealership will follow up with customer.Patti D [redacted] V [redacted] Business Development ManagerFaulkner Honda

He is at liberty to look at trading his vehicle at any dealer if he is unhappy with the vehicle or unable to meet the terms of his lease agreement. If he is looking to turn the vehicle into American Honda, he must make arrangements directly with them and any balance, fees or monies due directly through American Honda's leasing department. The dealership cannot relieve *** *** of his obligation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Please have them send me the refund and cancel my warranty that I have bought
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***'s *** was initially towed to our dealership with a "No Start" issue. At that point we replaced both the positive and negative battery cables as well as the battery itself. This repaired the "No start" issue however upon starting the car we found that
the alarm would not disarm. We notified *** *** of the alarm issue and told her there would be additional charges to diagnose this new problemAt that point she declined the additional work and took her vehicle
We did repair the "No Start" issue as originally discussed and tried to give *** *** options as to repairing the additional problems. Whether the alarm issue existed prior to the "No Start" repair can only be answered by *** ***We did recommend taking it to an *** dealer if she wished to look further into why the alarm will not disarm
Regards,
Brad W***General Sales ManagerFaulkner Honda

** ***, agreed to the lease of his vehicle on 8/22/16. A check was cut on 8/29/in the amount of $for reimbursement of any overdraft fees(see attached copies of check issued and the cashed check copy front and back) *** *** cashed the check on 9/22/16.
*** *** may trade his vehicle at any dealership or make arrangements with American Honda on his vehicle. Any monies due and payoff would be verified with American Honda not the dealership

On April 11, 2014, ***
M *** purchased a Honda *** *** for $7,with 114,
miles from Alex S*Mrs*** at that time had the option
for additional coverage and did t*** advantage of an extended service
contract to protect her vehicleWith that she also received
our
exclusive Rewards Program for her first year (which entitles her to
two oil changes, tire rotations, car washes, etc.) by Faulkner
Honda.Mr*** *** was
here during the purchase of the Honda ***During the
paperwork process, Alex pulled out a brochure that showed what was
covered for this vehicle due to questions Mr*** had.Faulkner has been in
business for close to years with our customer’s best interests
in mindWe are not always able to t*** care of everything that goes
on with the ownership of a customer’s vehicle, but we do try to
provide ways to minimize the cost of ownership for our customers as
well as give them optionsMrs*** has been in a few times to
our Service DepartmentWe have tried to assist her with an oil pan
gasket issue, light bulbs, and a seatbelt tensionerThe seatbelt
tensioner is a covered part that I believe we were trying to get the
problem to duplicate, the light bulb I believe we put in at no cost,
and the oil pan gasket was given special pricing to assist Mrs
***.Even though something’s
having not been covered we have continued to try and assist the
***’sBob B***r, Service Manager for Faulkner Honda, reached
out to assist and the last scheduled appointment Mrs***
missedI would be more than happy to assist in setting up a new
service appointment and continue to be involved during her ownership
experience even after her coverages end, because we want them to have
the best ownership experience possible!SincerelyPeter
L B*** IIIGeneral Sales ManagerFaulkner Honda

Our team was attempting to obtain a specific finance rate the customers expected. There were limited lenders with this rate. We were unable to secure approval at said rate through the Credit
Union. We then moved on to an alternate lender. We met with the customers, explained the misunderstanding and had new paperwork signed at the new rate. We agreed to provide the customer a check for the difference in rate and an accessory at no charge from our parts department. Customer agreed. Our sales manager has called and discussed any concerns at length on multiple occasions. Follow up messages left for customer without return call back. This issue is resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: There is really no resolution to the problemIm still the only one being harmed and without a resolution
Regards,
*** ***

***,
In reviewing the issues referred to with respect to this complaint, I would like to talk with Beverly Klein in more detailWe certainly do not want to lose a valued customer and often there is a resolution to most problemsI can be reached directly at ###-###-#### or via email
at ***@faulknerhonda.com
Regards,Brad W***General Sales ManagerFaulkner Honda

***,
In reviewing the issues referred to with respect to this complaint, I would like to talk with Beverly Klein in more detailWe certainly do not want to lose a valued customer and often there is a resolution to most problemsI can be reached directly at ###-###-#### or via email at ***@faulknerhonda.com
Regards,Brad W***General Sales ManagerFaulkner Honda

I am addressing the concern/complaint from *** *** ***, Case # ***. Customer purchased her *** Sport on 3/12/16.Customer was provided all paper work at time of sale.Customer was advised that with the lender who financed her vehicle, she must personally
set up the bi-weekly payment schedule.Customer is to receive a sunroof and was to call back to allow us to schedule, we did not receive that call. Dealership will follow up with customer.Patti D*** V***Business Development ManagerFaulkner Honda

***,
In reviewing the issues referred to with respect to this complaint, I would like to talk with Beverly Klein in more detailWe certainly do not want to lose a valued customer and often there is a resolution to most problemsI can be reached directly at ###-###-#### or via email at
***@faulknerhonda.com
Regards,Brad W***General Sales ManagerFaulkner Honda

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
***
I am rejecting this response because:I was not made aware of this resolution, and was given no opportunity to respond to the first offer, which came via voicemailOn Friday October 27th I received a voicemail from Shane, the assistant service manager, informing me that they were going to "replace the piston rings." Is this what is being referred to as "rebuilding the engine"? I've tried calling Shane and Bob several times now to discuss what would happen if the piston rings were replaced and damage/scorching is observed in the bottom half of the engineNo replyIf the reply to that original question and concern is now CHANGED to "we're re-building the engine", that was never communicated to meI am only rejecting this response because I was given no opportunity to discuss it, and the comment was made that customer is happy with thisPlease elaborate/respond
Regards,
*** ***

We are rebuilding the engine for the customer at no charge. Customer is happy with resolution