Faulkner Mazda

Review: I went into the Mazda service department on May 30, 2013 for an inspection and emissions. They had then informed me that the vehicle needed a valve repaired. They said that if the check engine light was on they would be able to fix the car under warranty. I said that the check engine light has been off and on for a few weeks now. I asked when the warranty expired so that I could be sure to bring the car back with the check engine light on within that time frame. The service attendant told me that the warranty was valid through June 30, 2013. I brought the car in today, June 22, 2013, with the check engine light on and was informed that the warranty had expired and that the cost of the repair would be over $500. They lied about the date of the expiry of the warranty and purposefully delayed repairs in order to make a quick buck.Desired Settlement: I think Faulkner Mazda has a responsibility to abide by their own word. They purposefully delayed repairs in order to have those repairs covered under warranty and therefore costing me upwards of $500. I believe they have a responsibility to refund my money for services that should have been covered under warranty.

Business

Response:

See Attachment:

Review: On March 21 2009 I purchased a 2010 Mazda 3. I was sold the paint warranty with the car for $355.00. I was told it would cover any damage from Sap, bird droppings, fading on my car, etc. I bought this warren knowing I travel a lot to the Poconos and I get Sap all over my car every time I go. I finally noticed some spots on my hood. One had chipped. I took it to [redacted] to have it looked at. The gentleman, [redacted], first told me, it was not paint chipped, it was a gray spot that he would try to get out. Then I was told it was chipped paint and it was from a rock hitting the hood. I checked the spot and do not see even the smallest ding or dent from any rock. This is when the gentleman, [redacted], informed me I could go speak with his paint expert, who informed it is in fact from a Rock. I went and spoke with [redacted]. I asked [redacted] How can you tell a rock hit my car. His exact response was I cant tell if it was a rock or sap, so I am going to go with a rock. I then stated So you are telling me you cannot tell if it was from sap or a rock, so you are going to assume it was a rock he stated Yes. So if it was sap I was told by [redacted] it would be covered, but if its a rock, its not covered. [redacted] wants to just assume it was a rock, so then it not covered. When my husband asked [redacted] if he even pulled up my warranty, to see what is covered and not covered, he stated no. How are you going to say my warranty wont cover the damage to my paint if he did not take the time to look it up. My friend is having the same issue with the same car, same warranty. They told her it was from bird droppings and it was not covered. I have always been a fan of Mazda and recommend three people, three sales on top of my car to the dealership. But ever since they moved to the new location, they dont seem to want to help you or cover anything. This is not the only issue I have had with them. But this one is the last one I ever plan on having with them, as I am taking my business elsewhere.Desired Settlement: I would love to be refunded for the item I paid for that they did not stick by. As I no longer want to deal with this dealership, or it to be fixed.

Business

Response:

March 29, 2014Reference Case # [redacted]We have reviewed the information from the complaint and it appears the issue is we see no contract for coverage for which customer is requesting. The vehicle's manufacturer's warranty does not cover paint beyond 36 months or 36,000 miles (which every comes first) and it is only for defects not damage from outside influence. If there is a misunderstanding as to whether or not the vehicle has a chip or bird dropping damage we would be able to refer it to his/her insurance/policy carrier to inspect and resolve. It is not clear as to what warranty the customer is referencing and if he/she has information different than what we have on file we would be happy to review/work with them towards a resolution.Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

The response I have received from Faulkner Mazda clearly demonstrates how little they pay attention to what products and services they offer to theier customers, along with how much they care to look into the matter. I stated that I paid for a “Paint Warranty”, paid for it! Not the 36,000 mile warranty that comes with the car. It is the “Xzilon Program” where I paid for an application on the paint. It is called “Xzilon Molecular Adhesion” – two coat application – should the oringal pained finish be damaged by weather-including fading, oxidation or loss of gloss, water spotting, bird droppings, tree sap, acid rain, love bug damage, or industrial fallout.

I paid for a 5 year paint protection.

Regards,[redacted]

Review: On 9/3/2013 I went to Faulkner to purchase a new vehicle. I was told 3 times that the interest rate would be .9 percent. I came home to think about the purchase and call back up to verify the price on the car and the interest rate. [redacted] confirmed over the phone that yes the information I had was accurate that the "out the door" price was $19.500 with 0.9% financing.The agreed upon price included a $1,500 Hyundai rebate. I went back over to Faulkner and confronted him again about the price and the percentage rate. he again confirmed what I stated above. I said fine that I wanted to go through with the deal. [redacted] disappeared and another gentleman named [redacted] came over to take over. [redacted] stated that he was kind of thrown in the middle of this but that [redacted] had left him all the numbers.I said okay let me see those numbers to see if we are in agreeance. somewhere between [redacted] and [redacted] the interest rate went from .9 percent to 3.99 percent. Today **. [redacted] story is completely different. I certainly think that construes bait and switch and justifies a legitimate complaint.Desired Settlement: I would like to purchase the car I looked at at the price that was agreed upon 3 times bu Falkners sales manager [redacted]