Faulkner Nissan, Inc.

I purchased a new truck at Faulkner NissanI came to Harrisburg from NYS because they offered a good dealI purchased the car but they have not provided the proper paperwork for me to gain a title, not able to register the car with NY DOT or satisfy *** *** to insure it with the paperwork they supplied NY DOT says that they collected the wrong amount of tax for someone purchasing from NY (they collected too much money from me) and that the paperwork supplied does not enable a clear title although it shows that I paid cash in full for the vehicleI contacted two employees and two weeks later, still no response to my questions or a solution to gain a title, tag and insurance Very frustrating

This Nissan dealership, Faulkner Nissan of Harrisburg, has all of the vehicles on their website listed with warranty informationWeather you search for new, used or pre-owned vehicles there is a warranty tab for each individual vehicle that lists "Basic Warranty: months / 36,miles, Drivetrain Warranty: months / 60,miles, Corrosion Warranty: months / Unlimited miles" In addition, new models list "Roadside Assistance Warranty: months / 36,miles"
I went in to buy a used car and was told that the only warranty available was a 90-day basic warranty from the dealership, this was not stated anywhere else After I inquired more, it turned out there was actually a manufacturer's warranty of years / 100,miles that they did not know about or advertise I then spoke with the manager and he was very blunt that the manufacturer warranty and the days is all that is offered on any used or certified vehicle The way the website is set up will lead you to belie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This complaint will never be resolvedIt is not my fault that you made all of the promise's considering when you agreed no one realized that a factory remote start could not be installed in the versa even though you sell the cars for a living again "not my problem" but you make it my problemCLASSIC CAR DEALERSHIP TREATMENT. Thanks Faulkner Nissan NOT TO BE SURE!!!!!! CUSTOMERS BEWARE OF THIS DEALERSHIP!!!!!!Regards,
*** ***

Dear ***,
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On January 27, *** *** brought her Nissan
*** to Faulkner Nissan Service Department with the complaint, "Customer
states heat is not getting hot like it should"The vehicle was dispatched to a
Nissan trained technician for diagnosisThe technician found the cooling
system low on coolant, as a result of a leaking radiator filler capThe filler
cap on the vehicle was not the cap installed at the time of the radiator
replacementThe cooling system had some minor left over contamination after
the transmission replacementThe Service Advisor explained to *** *** that
the radiator cap was leaking, and not the cap that was installed by the
dealership*** *** has to understand that the failed part in this case was
NOT installed by this dealership and cannot be claimed under warrantyAs a
goodwill gesture the Service Advisor offered to pay for the new radiator cap
and fill the cooling system at NO CHARGE, *** *** refused the offerThe
vehicle was returned to *** *** at no charge, the $diagnosis fee was
waved also as a goodwill gesture, and *** *** drove her vehicle from the
dealership*** *** also contacted the Nissan Consumer Affairs Department
regarding the issue, the Office of Consumer Affairs investigated, and closed
the casePlease feel free to contact me in the future for any further
assistance in this case
Yours truly,
Greg L***

My vehicle has 22,miles on it now and has had the engine air filter replaced twice and the cabin air filter replaced onceThe service department is convincing me I need to replace the filters but after speaking with another mechanic I was told a single air filter is good for 30,miles on a vehicleThe service department is selling work that is completely unnecessary

To whom it may concern,
In reference to complaint ID[redacted]. The customer did bring it in with a check engine light, we advised and ordered parts. Almost one year later they came in to get that part installed. Upon that time other parts had gone bad. We advised and there were still...

some other issues with the vehicle, in which we advised and they chose not to have fixed at this time. However the customers experience is what is most important to us, and if they feel we did not do our jobs to the best of our ability we gladly refund them the money they spent on labor and are sending a check back to them refunding them in the amount of $295.00 per their request.Best Regards,
Nicholas R.
General Sales Manager

To whom it may concern,In reference to complaint ID [redacted], the customers recollection of people, dates, and times is not accurate. The dealership did send the paperwork we had to the 3rd Party titling agency and they received it on June 22nd. There is processing time. However the reason...

the customer did not have their plates on time was due to them not providing us with the insurance card we requested on many occasions. The reason this process may have been so frustrating is that a few family members where calling on this and we believe information may have been misinterpreted between them. We did offer to pay any fines the customer would incur due to the registration, which is not something we are required to do. We stand by our products and try to perform all duties to the best of our ability.Best Regards,Nicholas R
General Sales Manager

October 7, 2014
Dear [redacted]:Thank you for your letter on September 24 describing the problems involving getting a refund for cancelling Gap Insurance. (ID [redacted]). We were having an issue getting the refund from our 3rd party Gap provider, which was out of our control. Please...

accept my sincere apologies.The refund check was issued on September 22, 2014 and was cashed by the customer on September 29, 2014. This problem has been resolved.
Also our General Sales Manager did respond to this matter the end of September. I attached that letter as well for your review.Sincerely,Gregory F
Finance Manager

Complaint: [redacted]
I am rejecting this response because:
The car has engine light on, we brought the car to Faulkner Nissan. They told us solenoid valves failed; they fixed those valve. The engine light is still on. They told us to replace alternator and map/baro switch valve. With my knowledge in automobile, if my alternator is failed then my car wouldn't able to start. I brought my car to an independent garage to take second look at my car. They replaced pcv valve and my engine light went outThey have misdiagnosis my car; I would like get full refund because they shouldn't replace egr valve control solenoid, because there isn't anything wrong with the egr. Thank you
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and as long as when I provide receipt Someone is able to help me and I do not need to wait around if the service manager is not in the building, I find their response to be acceptable. I will call ahead of time and hope we can work something out one last time. 
Regards,
[redacted]

The $300 set up was to cover both the remote start and the window tint. The remote start alone ended up costing us over $300 and $200 is more than enough to cover window tint, in fact the manager that set it up only accounted for $75.00. Then when we spoke on the phone I let you know I overnighted $200.00 to ensure you had enough  to cover the tint and you were fine with it then, in fact saying it was more then fair. We will not be sending another check.
Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint:...

[redacted]
I am rejecting this response because: Faulkner Nissan lied about the amount they sent!!! They sent me a check for $200.00 not $300.00. So now I am still waiting for the remaining $100.00 Faulkner Nissan owes me.!!!
Regards,
[redacted]

It was stated to us by the customer that the crack in the windshield happened when the customer was in posession of the vehicle.  This crack was unable to be repaired therefore it needed to be replaced.  In regards to the oil change visit recently, I do apologize that we may have made an...

honest mistake.  We, Faulkner Nissan, would be more than willing to look the vehicle over at no charge to customer..  If receipts can be provided for the additional oil purchased we will reimburse the customer.  Also, we can pay for the customers' next oil change regardless if the customer would like it done with us or elsewhere.

-------- Forwarded message ----------From: Nicholas ** R[redacted] <[redacted]@faulknernissan.com>Date: Tue, Aug 11, 2015 at 10:27 AMSubject: complaint [redacted]To: [redacted]@myRevdex.com.orgIn response to complaint [redacted]The parts are installed on thier vehicle, with the time lapse between the time he had us order the parts, then install them almost a year later, we have no way of telling what additional parts could have been needed. We refunded them the labor without any question , however the parts are intalled on his car and we will not be offering a refund on them.Best reguards,Nicholas ** R[redacted]General Sales ManagerFaulkner Nissanc. ###-###-####

Review: I was promised a gap insurance refund after I purchased my new vehicle. Told me 4 to 6 weeks it's been almost 5 months. I have called trying to get his this resolved and I keep getting the run around. The only person at the dealership is Kristin. She's amazing! To bad the rest of the staff are not out going like her!Desired Settlement: All I want is to receive what was promised to me. I purchased 2 vehicles there and referred 5 people. You would think they would want to keep me as a returning customer.

Business

Response:

October 7, 2014Dear [redacted]:Thank you for your letter on September 24 describing the problems involving getting a refund for cancelling Gap Insurance. (ID [redacted]). We were having an issue getting the refund from our 3rd party Gap provider, which was out of our control. Please accept my sincere apologies.The refund check was issued on September 22, 2014 and was cashed by the customer on September 29, 2014. This problem has been resolved.Also our General Sales Manager did respond to this matter the end of September. I attached that letter as well for your review.Sincerely,Gregory FFinance Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,