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Faulkner Oldsmobile Cadillac Subaru GMC Truck

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Reviews Faulkner Oldsmobile Cadillac Subaru GMC Truck

Faulkner Oldsmobile Cadillac Subaru GMC Truck Reviews (26)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I had an opportunity to meet with the General ManagerHe was very understanding, listened to my concerns, and was able to offer me a resolution that I am satisfied withThank you for your time and attention Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: when I contacted Faulkner dealership I told the salesman I have approval from a bank to buy a vehicle and he does not have to run my credit not only did he not listen to me he run my credit with over ten banks which some banks are removing their hard inquiry's once again remove all your hard inquiry's from my credit report Regards, [redacted]

November 9, 2015Dear, [redacted] ***, brought his vehicle in to our dealership on September 23, with 126,miles on it, for the check engine light on and to replace the car battery.Our technician checked the Engine Control Unit (ECU) for codesCode [redacted] was stored in the computerUpon further diagnoses he found the catalytic converter had an inefficiency in it, and should be replacedAn estimate of $2,plus tax was presented to [redacted] ***[redacted] declined the repairs on the catalytic converterWe did continue the replacement of the car battery.Once the battery is disconnected all the memory of the ECU is clearedSo the store code of [redacted] is no longer in the ECUThe reason I am telling you this is, the code for the catalytic converter will not reset until the ECU see the inefficiency happen two timesThere is no time or mileage stipulation as to when the ECU will check the catalytic converter's efficiency? So the code may reset sometime in the future.As for the fuel cap causing the code [redacted] (catalytic converter inefficiency) will not happenIf there is a slight leak in the evaporative system (that would happen if the seal on the gas cap is leaking) it will set a code *** [redacted] states that we did replace his Fuel Cap, which is not true (See attachment, invoice # [redacted] )There is no fuel cap expensed out on his invoice.Faulkner Subaru does not and will not try to take advantage of any customer, we present our finding to the Customer and let them decide if they what to make need repairsIf you check the invoice we did not charge [redacted] for the diagnostics on the check engine light, he was given an estimate for $at the time of Write upThe only charger he occurred was for the battery replacement.I have contact [redacted] and made arrangements to discuss this matter on Monday November 16, after five PM.if you have further question regarding this matter, please contact me;Service Manager:Mark R

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response is totally dishonest and hypocritical, he describes 4/as being "well in excess" of 2/is it possible the mechanic was off by a fraction or 2or 3? I live hundred miles from the dealership and I am trying to get to work and the brakes fail on the carMy concern was stopping to be safe and getting the car repaired in order to get to workThe mechanic assured me that it was not safe to driveIn as much as they are presupposing there mechanic is correct I should be afforded the same presupposition, my mechanic should also be considered correctI just paid $18,for the car, what possible motive do I have for wanting to spend an additional $He states in his response that had I notified them before the repair they would have taken the "appropriate steps to ensure proper repair" This clearly indicates that they believe me and I am being punished for not bringing the car to them for the repair Whatever there rationale is for not assuming responsibility can be spun a thousand waysBut the truth is simply this: I bought a car from them in good faith expecting that the car would be in good mechanical order as they advertised the vehicle to be "Pre-Certified"It is not reasonable to expect that a buyer should have to pull the wheels off of vehicle before he/she buys it to see if the brakes are okayIt is however reasonable to expect that a dealership with the supposed reputation of Faulkner would listen to there customer and take care of the matterIf I bring in just one customer to the dealership it covers much more than a set of brakes Thank you kindly Regards, [redacted]

Please accept this letter in response to the complaint fled by [redacted] on or about 7/15/The damaged vehicle was received on June 4, Upon receipt of the initial parts deemed necessary, the repairs were commenced on June 10, During the process of repairing the vehicle additional parts were found to be damaged beyond repairA supplement was initiated with the insurance companyThere was a delay in locating and receiving the additional parts as the age of the vehicle is a and not all parts are readily available via local sourcesThe final parts necessary to complete the repair were received on June 23rdAll repairs were completed, the vehicle was cleaned and made available for pick up on June 29th.While we recognize that the repairs took an extended time, every effort was made to provide the customer with a quality repair completed within an acceptable time frame for a repair of this extentIn an effort to offset some of the customer's added loaner vehicle expense we would like to reimburse the customer $of their original $deductibleWe sincerely hope that this offer will illustrate the commitment that Faulkner Chevrolet, Cadillac has to establishing the highest in customer satisfactionThank you for your assistance in the matterSincerely,David G.Controller

[redacted] put in an online credit application through our website: www.faulknermotors.comHe used an application on our website called “Shop-Click-Drive”, which allows consumers to put together their own deal without coming to the dealership, as well as, submitting a credit application for financingOn 5/16/at 1:06PM an Internet Lead from Shop-Click-Drive came through under [redacted] ’s nameWe had then run his credit, got an approval, and had email and phone conversations with him about the approvalIn order for the lead and credit application to come over, [redacted] had to check off the box agreeing to the terms and conditions, and agreeing to the credit application being run for credit to buy a vehicle through Faulkner Chevrolet CadillacIf you try to submit the application without checking the box, a red error message pops up saying “Select checkbox to indicate review and acceptance of disclosure” [redacted] had to check off the box agreeing to the terms and conditions to submit the lead, therefore authorizing Faulkner Chevrolet Cadillac to check his creditI have attached screenshots of the Shop-Click-Drive application that shows what needs to be filled out in order for the lead to be generatedI have also attached a copy of our CDK CRM lead that came through that highlights that the customer submitted a credit applicationI am still working with Shop-Click-Drive and Route One to get further information togetherI will forward that information along to you as I receive itBest Regards, Corey N***Finance ManagerFaulkner Chevrolet Cadillac [redacted] **Bethlehem, PA ***###-###-#### (Main Number)

[redacted] < [redacted] >1:PM (hours ago)to me Good Afternoon.I am writing to advise that the above referenced complaint has been resolved to my complete satisfaction.The General Manager of Faulkner Subaru contacted me immediately upon receipt of the complaint and continued in contact with me until the issue was resolved.I would like to thank the General Manager for his prompt action in resolving this complaint.Please do not hesitate to contact me if you need any additional information.Thank you for your assistance[redacted]

Dear ***,We have reached out to *** *** in order to set up a meeting to address her concerns, complaint ID #***I spoke to *** on Tuesday October 6, but she could not commit to a meeting time due to her schedule and noted that she would get back to me to set up an appropriate time
Since I have not heard back from *** left her another voicemail at 6pm on October 7th as well as an email on October at 10:45amThis return letter should only serve as notice that we have attempted to discuss the Concerns with ***We certainly hope to speak with her as soon as possible.Regards,David K.General Manager

November 9, 2015Dear, *** *** *** ** ***, brought his vehicle in to our dealership on September 23, with 126,miles on it, for the check engine light on and to replace the car batteryOur technician checked the Engine Control Unit (ECU) for codesCode
*** was stored in the computerUpon further diagnoses he found the catalytic converter had an inefficiency in it, and should be replacedAn estimate of $2,plus tax was presented to *** ***.*** *** declined the repairs on the catalytic converterWe did continue the replacement of the car batteryOnce the battery is disconnected all the memory of the ECU is clearedSo the store code of *** is no longer in the ECUThe reason I am telling you this is, the code for the catalytic converter will not reset until the ECU see the inefficiency happen two timesThere is no time or mileage stipulation as to when the ECU will check the catalytic converter's efficiency? So the code may reset sometime in the futureAs for the fuel cap causing the code *** (catalytic converter inefficiency) will not happenIf there is a slight leak in the evaporative system (that would happen if the seal on the gas cap is leaking) it will set a code *** *** states that we did replace his Fuel Cap, which is not true (See attachment, invoice #***)There is no fuel cap expensed out on his invoice.Faulkner Subaru does not and will not try to take advantage of any customer, we present our finding to the Customer and let them decide if they what to make need repairsIf you check the invoice we did not charge *** *** for the diagnostics on the check engine light, he was given an estimate for $at the time of Write upThe only charger he occurred was for the battery replacementI have contact *** *** and made arrangements to discuss this matter on Monday November 16, after five PM.if you have further question regarding this matter, please contact me;
Service Manager:
Mark R

*** *** 1:PM (hours ago)to me Good Afternoon.I am writing to advise that the above referenced complaint has been resolved to my complete satisfaction.The General Manager of Faulkner Subaru contacted me immediately upon receipt of the complaint and continued
in contact with me until the issue was resolved.I would like to thank the General Manager for his prompt action in resolving this complaint.Please do not hesitate to contact me if you need any additional information.Thank you for your assistance.*** ***

I accept there offer of $Thank you for your help in resolving this matter!

Please accept this letter in response to the complaint fled by *** *** *** on or about 7/15/The damaged vehicle was received on June 4, Upon receipt of the initial parts deemed necessary, the repairs were commenced on June 10, During the process of repairing the vehicle
additional parts were found to be damaged beyond repairA supplement was initiated with the insurance companyThere was a delay in locating and receiving the additional parts as the age of the vehicle is a and not all parts are readily available via local sourcesThe final parts necessary to complete the repair were received on June 23rdAll repairs were completed, the vehicle was cleaned and made available for pick up on June 29th.While we recognize that the repairs took an extended time, every effort was made to provide the customer with a quality repair completed within an acceptable time frame for a repair of this extentIn an effort to offset some of the customer's added loaner vehicle expense we would like to reimburse the customer $of their original $deductibleWe sincerely hope that this offer will illustrate the commitment that Faulkner Chevrolet, Cadillac has to establishing the highest in customer satisfaction.Thank you for your assistance in the matter.Sincerely,David G.Controller

This letter is in response to a complaint filed by *** *** with the ID of *** is asking for a refund for products that she had cancelled a few days after her purchase of a vehicle on 4/25/All refunds have been executed and cleared by the bank as per a conversation with *** on 7/27/It is our opinion that *** is pleased with the outcome in this matterPlease let us know if there is anything else we need to accomplishDavid K***
General Manager

Dear ***,
We have reached out to *** *** in order to set up a meeting to address her concerns, complaint ID #***I spoke to *** on Tuesday October 6, but she could not commit to a meeting time due to her schedule and noted that she would get back to me to set up an
appropriate timeSince I have not heard back from *** left her another voicemail at 6pm on October 7th as well as an email on October at 10:45amThis return letter should only serve as notice that we have attempted to discuss the Concerns with ***We certainly hope to speak with her as soon as possible.Regards,David K.General Manager

November 9, 2015Dear, [redacted], brought his vehicle in to our dealership on September 23, 2015 with 126,024 miles on it, for the check engine light on and to replace the car battery.Our technician checked the Engine Control Unit (ECU) for codes. Code [redacted] was stored in the...

computer. Upon further diagnoses he found the catalytic converter had an inefficiency in it, and should be replaced. An estimate of $2,752 plus tax was presented to [redacted].[redacted] declined the repairs on the catalytic converter. We did continue the replacement of the car battery.Once the battery is disconnected all the memory of the ECU is cleared. So the store code of [redacted] is no longer in the ECU. The reason I am telling you this is, the code for the catalytic converter will not reset until the ECU see the inefficiency happen two times. There is no time or mileage stipulation as to when the ECU will check the catalytic converter's efficiency? So the code may reset sometime in the future.As for the fuel cap causing the code [redacted] (catalytic converter inefficiency) will not happen. If there is a slight leak in the evaporative system (that would happen if the seal on the gas cap is leaking) it will set a code [redacted]. [redacted] states that we did replace his Fuel Cap, which is not true (See attachment, invoice #[redacted]). There is no fuel cap expensed out on his invoice.Faulkner Subaru does not and will not try to take advantage of any customer, we present our finding to the Customer and let them decide if they what to make need repairs. If you check the invoice we did not charge [redacted] for the diagnostics on the check engine light, he was given an estimate for $50 at the time of Write up. The only charger he occurred was for the battery replacement.I have contact [redacted] and made arrangements to discuss this matter on Monday November 16, 2015 after five PM.if you have further question regarding this matter, please contact me;Service Manager:Mark R

[redacted] put in an online credit application through our website: www.faulknermotors.com. He used an application on our website called “Shop-Click-Drive”, which allows consumers to put together their own deal without coming to the dealership, as well as, submitting a credit application for...

financing. On 5/16/2017 at 1:06PM an Internet Lead from Shop-Click-Drive came through under [redacted]’s name. We had then run his credit, got an approval, and had email and phone conversations with him about the approval. In order for the lead and credit application to come over, [redacted] had to check off the box agreeing to the terms and conditions, and agreeing to the credit application being run for credit to buy a vehicle through Faulkner Chevrolet Cadillac. If you try to submit the application without checking the box, a red error message pops up saying “Select checkbox to indicate review and acceptance of disclosure”. [redacted] had to check off the box agreeing to the terms and conditions to submit the lead, therefore authorizing Faulkner Chevrolet Cadillac to check his credit. I have attached 3 screenshots of the Shop-Click-Drive application that shows what needs to be filled out in order for the lead to be generated. I have also attached a copy of our CDK CRM lead that came through that highlights that the customer submitted a credit application. I am still working with Shop-Click-Drive and Route One to get further information together. I will forward that information along to you as I receive it. Best Regards, Corey N[redacted]Finance ManagerFaulkner Chevrolet Cadillac[redacted]Bethlehem, PA [redacted]###-###-#### (Main Number)

I accept there offer of $100.Thank you for your help in resolving this matter!

This letter is in response to a complaint filed by [redacted] with the ID of [redacted]. [redacted] is asking for a refund for products that she had cancelled a few days after her purchase of a vehicle on 4/25/2015. All refunds have been executed and cleared by the bank as per a conversation with [redacted] on 7/27/15. It is our opinion that [redacted] is pleased with the outcome in this matter. Please let us know if there is anything else we need to accomplish.David K[redacted]General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: when I contacted Faulkner dealership I told the salesman I have approval from a bank to buy a vehicle and he does not have to run my credit.  not only did he not listen to me he run my credit with over ten banks which some banks are removing their hard inquiry's.  once again remove all your hard inquiry's from my credit report 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. The response is totally dishonest and hypocritical, he describes 4/32 as being "well in excess"   of 2/32. is it possible the mechanic was off by a fraction or 2or 3?
2.  I live 100 hundred miles from the dealership and I am trying to get to work and  the brakes fail on the car. My concern was stopping to be safe and getting the car repaired in order to get to work. The mechanic assured me that it was not safe to drive. In as much as  they are presupposing there mechanic is correct I should be afforded the same presupposition, my mechanic should also be considered correct. I just paid $18,500 for the car, what possible motive do I have for wanting to spend an additional $770.00
3. He states in his response that had I notified them before the repair they would have taken the "appropriate steps to ensure proper repair".  This clearly indicates that they believe me and I am being punished for not bringing the car to them for the repair.
4. Whatever there rationale is for not assuming responsibility can be spun a thousand ways. But the truth is simply this: I bought a car from them in good faith expecting that the car would be in good mechanical order as they advertised the vehicle to be  "Pre-Certified". It is not reasonable to expect that a buyer should have to pull the wheels off of vehicle before he/she buys it to see if the brakes are okay. It is however reasonable to expect that a dealership with the supposed reputation of Faulkner  would listen to there customer and take care of the matter. If I bring in just one customer to the dealership it covers much more than a  set of brakes.  Thank you kindly.
Regards,
[redacted]

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Description: Auto Dealers - New Cars

Address: 298 Stokes Park Road, Bethlehem, Pennsylvania, United States, 18017

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