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Faulkner Pontiac, GMC, Isuzu, Suzuki

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Reviews Faulkner Pontiac, GMC, Isuzu, Suzuki

Faulkner Pontiac, GMC, Isuzu, Suzuki Reviews (8)

November 26, 2014 Dear [redacted] :This letter is in response to a letter received from your office dated November 10,2014. The ID number is [redacted] . The Customer is [redacted] . [redacted] states in his letter that his vehicle had 16,007 miles on the odometer when he... picked it up from Faulkner Hyundai service department and when he dropped it off for service it had approximately 15,400 miles. I have had a telephone conversation with [redacted] and did confirm that the repair order has mileage of 15436 documented by the technician that performed the service on the vehicle. By his initial punch time, the technician started working on the, vehicle at 4;00pm on October 29,2014. The handwritten mileage was documented at that time. The Pa safety inspection report dated 10/29/2014 also states 15436 miles. If the [redacted] picked up his vehicle at 8:00 pm (the time we close for the day), and the mileage at the time of pick up was 16,002 miles, and the 15436 mileage was documented by the technician at the time he started the Vehicle, the vehicle Would have to have been driven at an average speed of 141 miles per hour for that time period.I have called [redacted] upon receiving the letter from your office but have not received a return call as of yetI am also confused by the large differences in mileage stated by [redacted] and the mileage documented by the technician. The only explanation I can give is that one or both of the people reading the mileage mistook the trip meter for the speedometer reading. Without seeing the speedometer and not knowing whether the trip meter was reset, I cannot make an informed conclusion of what transpired.If you have any further need of information, please feel free to contact me at ###-###-#### or email at [redacted] @faulknerharrisburg.com.Sincerely, David R. Service Manager

November 26, 2014
Dear [redacted]:This letter is in response to a letter received from your office dated November 10,2014. The ID number is [redacted]. The Customer is [redacted].[redacted] states in his letter that his vehicle had 16,007 miles on the odometer when he...

picked it up from Faulkner Hyundai service department and when he dropped it off for service it had approximately 15,400 miles. I have had a telephone conversation with [redacted] and did confirm that the repair order has mileage of 15436 documented by the technician that performed the service on the vehicle. By his initial punch time, the technician started working on the, vehicle at 4;00pm on October 29,2014. The handwritten mileage was documented at that time. The Pa safety inspection report dated 10/29/2014 also states 15436 miles. If the [redacted] picked up his vehicle at 8:00 pm (the time we close for the day), and the mileage at the time of pick up was 16,002 miles, and the 15436 mileage was documented by the technician at the time he started the Vehicle, the vehicle Would have to have been driven at an average speed of 141 miles per hour for that time period.I have called [redacted] upon receiving the letter from your office but have not received a return call as of yetI am also confused by the large differences in mileage stated by [redacted] and the mileage documented by the technician. The only explanation I can give is that one or both of the people reading the mileage mistook the trip meter for the speedometer reading. Without seeing the speedometer and not knowing whether the trip meter was reset, I cannot make an informed conclusion of what transpired.If you have any further need of information, please feel free to contact me at ###-###-#### or email at [redacted]@faulknerharrisburg.com.Sincerely,
David R.
Service Manager

Review: We had some strange goings on with our last service appointment on Oct. 29, 2014 for our 2014 [redacted]. For that one we left the car over night as several things were being done to it. When we took the car in we were asked the mileage. We thought it was around 15,400 and that is what we said. The appointment had been scheduled for 8 AM via the online system. There was maybe 2 hours worth of work to be done to the car maximum. When we were ready to pick it up at 3PM the next day, which is when we scheduled pickup they said it wasn't ready yet. Finally at 4:30PM they called. We picked it up. So first off if ones appointment is 8 AM surely it should have been ready by noon at the latest.

When we picked the car up the bill as dictated by the mechanic said the car had 15,436 miles at entrance and 15,436 at exit. So our estimate of 15,400 was confirmed. When we drove home, just 5 miles away we looked at the odometer, because we hadn't checked before and it said 16,007. What! I looked at the bill again and the odometer twice to make sure and indeed the bill said the car had 15,436 when it left the shop and now our odometer read 16,007.

So I called the service manager and he looked at the hand written paper from the mechanic and the mechanic had written 15,436 when it went in and 15.438 when it left. So how did the extra 570 miles get on the odometer? The service manager thought the mechanic must have written it down wrong (the manager did seem like an honest guy and seemed concerned). I don't think so (especially given that we also thought it had around 15,400 on it). I asked others and all we could think of was that someone took our car to take a driver to pick up another [redacted] at some point during the day. Which is also probably why it was "late" getting worked on. We just don't know.

So though we cant fully prove that several of us just read the mileage wrong (unlikely but possible), it seems there is some evidence that everything wasn't kosher. After testing our odometer for over a week we see nothing amiss with it. It is not broken. Therefore we are assuming that Faulkner did drive our car on some 500 mile trip while it was at the shop for service.Desired Settlement: Refund of my last service cost. $180.04

Business

Response:

November 26, 2014Dear [redacted]:This letter is in response to a letter received from your office dated November 10,2014. The ID number is [redacted]. The Customer is [redacted].[redacted] states in his letter that his vehicle had 16,007 miles on the odometer when he picked it up from Faulkner Hyundai service department and when he dropped it off for service it had approximately 15,400 miles. I have had a telephone conversation with [redacted] and did confirm that the repair order has mileage of 15436 documented by the technician that performed the service on the vehicle. By his initial punch time, the technician started working on the, vehicle at 4;00pm on October 29,2014. The handwritten mileage was documented at that time. The Pa safety inspection report dated 10/29/2014 also states 15436 miles. If the [redacted] picked up his vehicle at 8:00 pm (the time we close for the day), and the mileage at the time of pick up was 16,002 miles, and the 15436 mileage was documented by the technician at the time he started the Vehicle, the vehicle Would have to have been driven at an average speed of 141 miles per hour for that time period.I have called [redacted] upon receiving the letter from your office but have not received a return call as of yetI am also confused by the large differences in mileage stated by [redacted] and the mileage documented by the technician. The only explanation I can give is that one or both of the people reading the mileage mistook the trip meter for the speedometer reading. Without seeing the speedometer and not knowing whether the trip meter was reset, I cannot make an informed conclusion of what transpired.If you have any further need of information, please feel free to contact me at ###-###-#### or email at [redacted]@faulknerharrisburg.com.Sincerely,David R.Service Manager

Review: My car was involved in an accident in Feb 2013 (2006 MDX). Faulkner Body Works completed repairs to my car and I received my car 31 days later March 2013. Whcih cost me an additonal $30 due to my insurance only covering the rental car for 30 days. I spoke with the manager regarding reminbursement and they refused. Upon receiving my car back approximately one month later I noticed that the air conditioner was not working well. At the time I did not realize that this could be from the accident; not putting the two together. I took my car to [redacted] to have it repaired. The car operated well for about a week and I began experiencing the same problem again. I took it back to the repair shop and they replaced the same part but the part failed within an hour of the repair. The repair man brought it to my attention that the condesor was not a certified [redacted] part and it appeared that my car was in a collision due to the after market parts. I immediately contacted the shop that initially repaired my car from the accident and they refused to accept responsibility and stated that the part that they used on my car only had a 30 day warranty. I was advised to contact my insurance company if I did not want to pay for it. Faulkner Body Works completed over $3000 worth of work on my car and refused to accept responsibility for my car. I have paid over $500 out of pocket to rectify the AC not working. Now I am beginning to experience another concern. My entire front end bumper that was replaced by them is starting to detach from the car.Desired Settlement: For all the repairs to be paid by the company. I have proof and receipts of everything that I paid for out of pocket. This could have been resolved if the shop accepted responsibility for their mistake.

Review: I went to Faulkner Hyundai on 6/4/13 for a scheduled service visit to determine why my vehicle was experiencing severe vibration whenever I applied the brakes when driving. I specifically requested that they inspect my brakes and rotors since I suspected that either (or both) may be what was causing the problem, although I was not certain at that time. After over an hour of supposedly inspecting my brakes/rotors and vehicle, the service advisor specifically stated that both my brakes and rotors were in good condition and that they could not find any related problems with my vehicle.

Since I continued to experience the same issue, I scheduled to have another Hyundai dealership ([redacted] Hyundai) look at my vehicle on 6/14/13. After removing my front wheels, they quickly observed and determined that my rotors had begun to rust and were warped. Moreover, the service advisor and technician took me to the service area and showed me that both front rotors which had obvious rust on them and were visibly warped. I had to pay [redacted] Hyundai a $46.11 diagnostic fee for them to determine the obvious/visable cause of the issue I had been experiencing, which Faulkner Hyundai failed to identify. After I left [redacted] Hyundai I went back to Faulkner Hyundai to advise them of what they apparently overlooked. I spoke to their service manager, [redacted], to inform him about the issue that they failed to identify and to request that their dealership reimburse the diagnostic fee that I incurred as a result of their failure to properly service my vehicle. He had no explanation for how or why they had overlooked the obvious wear/rust on my rotors and the cause of my vehicle's issue, and took no accountability for their failure in this regard and poor service. He also refused offer my ANY type of resolution and showed no concern for the additional time, money and inconvenience they caused. Furthermore, he said "If you want to contact Revdex.com or Hyundai relations - go ahead." His lack of concern and customer service was completely unprofessional and borderline insulting.Desired Settlement: I am requesting that Faulkner Hyundai reimbursement the amount of $46.11 for the diagnostic fee that I had to incur to determine the cause of problem with me vehicle, which was a direct result of their inferior/incompetent service. I would also accept a certificate for complimentary services at a national authorized Hyundai dealership as an alternative resolution, if a monetary refund is not provided.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Their is not relevant since the required repairs have already been completed. However, I did speak to their service manager, [redacted], and we were able in arriving at another resolution for him to discount future services to me. This compromise is acceptable to me.

Thank you for your time and assistance in this matter.

Regards,

Review: October 30,2013

To Whom It May Concern,

My name is [redacted]. On July 8, 2013,1 signed a lease with Faulkner Hyundai of [redacted], PA, for a 2013 Hyundai Santa Fe. My account number is [redacted].

I was contacted by Faulkner Finance Manager, [redacted], in regards to my first payment stating that he was late submitting and so I would need to come into the dealership and make my first payment there. **. [redacted] stated that I was to make a check out in the amount of $236.06 payable to Faulkner [redacted]. On August 6, 2013 I hand delivered check #[redacted] in the amount of $236.06 to Faulkner Hyundai.

I never received a bill at the end of August, in preparation for September's payment. I called **. [redacted] several times during the last week of August and the first two weeks of September trying to ascertain the status of my and where I should make a payment. I left messages for other Faulkner representatives but received no response. I finally spoke with a very helpful salesman, [redacted]. **. [redacted] provided me with the customer service number for Hyundai. I then learned that my bill was 36 days late, meaning that Faulkner never forwarded my August payment to Hyundai Financing. The kind accounts representatives that I spoke with over the next few days provided me with the following information.

• Faulkner Hyundai is not authorized to ask for, or make payments at their dealership.

• I was to contact Hyundai Motor Finance and the Credit Bureau to dispute the penalties and/or negative effects to my credit history.

• Have Faulkner Hyundai make a payment by phone to correct the issue immediately.

Next I contacted [redacted], Faulkner Hyundai [redacted], he stated that he would overnight a check on September 13, 2013 to Hyundai Finance. He told me that I was to wait until Monday, September 16, 2013 to make a payment for September. On September 16, 2013,1 contacted Hyundai Finance to inquire if **. [redacted]'s check had been credited to my account. The representative stated that there was nothing credited to my account. He said that if **. [redacted] had sent it overnight on Friday, it would have been received that Saturday, September 14th and would have cleared at midnight. I immediately called Faulkner Hyundai to ask if they had made payment as promised. According to Faulkner they had used overnight mailing on Saturday September 14th therefore the check would not have arrived until Sunday or Monday, due to operation hours. When I called back to representatives at Hyundai Motor Finance, they encouraged me to submit a payment today, regardless of what **. [redacted] had said since the state of Pennsylvania has a 10 day leniency policy for late checks. He said that my 10 days would expire tomorrow.

On September 17th, I called Hyundai to check the status of my account to see if Faulkner's check had applied to my account. The representative said that it has not, and again toid me that if they received it on Monday, that it wouid have been credited to my account at midnight. S contacted Faulkner to ascertain the address where they sent the check so that I could verify it with Hyundai Motor Finance. [redacted] answered the phone and before he gave me the address he began providing excuses for how he obtained the address, stating that the billing department gave it to him so he assumed it was right. The address that **. [redacted] gave me was [redacted] Tennessee, [redacted]. The FedEx tracking number for the check was [redacted]. He stated that someone signed for the package at 7:15am Monday, September 16th but he could not see if it had been cashed, I called Hyundai Motor Finance back spoke with the most helpful and encouraging representative. She told me that the address ! gave her was not where they are located. She said that she had never heard of that address and was concerned as to why the payment wouid have ever been sent there. The representative indicated that the check should have been sent to [redacted], [redacted], Texas, [redacted]. It was suggested that the best way for Faulkner to correct the issue was to make a payment to Hyundai Finance via the phone. The representative suggested that I call Consumer Affairs at ###-###-#### and explain my exhausting experience.

I indicated to Faulkner that they needed to make the payment via the phone and I would continue to follow up on their actions The following morning I contacted Hyundai Motor Finance and found out that my account had been settled. The representative stated that all of my efforts to correct the situation had been documented.

Weeks ago, I reached out to the president of Faulkner of [redacted] but to date have not received a response from him. Also, I have not had any follow up communication with Faulkner finance department or any other persons at Faulkner to see if the situation has been resolved; nor have I received an apology for their error or any communication from Faulkner accepting responsibility for this dilemma. I am extremely disappointed in my experience with Faulkner Hyundai. At the termination of this contract I highly doubt that I will have future dealings with Faulkner or Hyundai, f am unsure what my next step will be with them at this point, but I am not ruling out a lawsuit.

I have attached a copy of my check that was cashed and never applied to my account, which lead me to be in default without even knowing it. If I can provide any additional information for this to be corrected on my credit, please let me know.

Regards,Desired Settlement: Please see attached.

Consumer

Response:

Cancelled Check

Review: To whom this may concern:

My name is [redacted], I had gotten a 2012 Chrysler Sebring with about 30,000 miles on it January 25th,2012. Come September 2012 my car wouldn’t start. So I called [redacted] and was telling them what was going on with the car. They had told me to pull the wire from the back of the box and the plug it back in to see what happens. Still didn’t start. So I Called Faulkner Hyundai and told them what was going on with the car. They told me to bring my car in. So I called [redacted] towing company([redacted] towing) and they came and got my car. The guy that towed my car said to me “Don’t tell anyone I said this to you, but you was the 4th car we towed this week that car didn’t start due to the [redacted] box”. He towed my car to Faulkner. A little later I got a call from Faulkner saying something about the [redacted] box and that they had to put a new device in. So the next day My parents go to pick up my car. They called me saying that the remote to lock my car wasn’t locking it. I told them I don’t know why its not because right before then it was working find. They brought my car to me and I tried it and it wasn’t working neither was something else in my car. So I called Faulkner explaining to them what was going on with my car since I got it back from them. I told them the power locks do not w'ork and the radio and all the lights stayed on after vehicle is turned off. They told me to bring my car in. I told them I could bring it in when I can. Because of work and my kids it was hard brining it straight back to them. So a couple days went by and I go to start my car, it wouldn’t start. So I called Faulkner again telling them my car wouldn’t start again and I think that the box on my car was draining my battery they said that couldn’t happen. I told them yes it can since the [redacted] box is wired through the battery. So I had to get my car towed again. (September 5 ). Had to pay for the towing and a new battery. Had to get a collaral expectation done and after that it seem like then when my battery started acting up my car wouldn’t start. I called Faulkner telling them about what was going on. Again telling them it’s the box. So for like awhile I have been late for work or missed work or missed my children’s appointments do to my car not starting. I would go places and come out and it wouldn’t start. So I had to start leaving jumping cables in my car to get my car jump. By whoever was around to jump my car?

I took my car to them they said my Alternator is overcharging and fried battery. The Alternator was covered under the [redacted] warranty but not the battery. I asked Faulkner services how come they can’t cover it when I haven’t even had the battery a vear and I had a warranty on it. They said “due to battery being faulty. Parts warranty on battery not applicable.to battery damaged by alternator overcharging. [redacted] extended service CORP. covers alternator but does not cover battery. So I got the new Alternator between April 2nd -11th 2013. Still needed a battery. So after I got the Alternator car still would need a jump start. Finnaly getting tired of getting Jumpstarts I took my car to Luttrells [redacted] Salvage May 23rd, they put a brand new battery in it and I picked it up May 25th. Car was starting without a problem. Then come May 29th car wouldn’t start. Tried Jumpstarting it and it still wouldn’t start. Call [redacted] Towing they towed my car to Faulkner.

The reason for writing this letter is that my car is only 2 years old I had it only a 1 year and 4 months. Already its about to be on its 4th battery, I had to get a new alternator and 4 tires.

This car been stressing me out, crying. It have me late for work or messing work because it wouldn’t start and I sometimes wouldn’t have anyone around to jump my car. Had me missing my kids appointments. I don’t understand how a car this new haves so many problems. Either it’s the [redacted] device or Faulkner just sold me a bad car. I don’t see how a car so new can have so many problems.

I had a 2000 Chevy Cavalier with 100,00 miles that I got in 06 and it work better than my Chrysler and last me until I got the Chrysler and the only reason I got a new car Because I needed something bigger. I had no problems with my Chevy. If I knew I was going to have all these problems with this Chrysler I would have kept my Cavalier. It was less stressful.Desired Settlement: Please see attached letter.

Business

Response:

Faulkner Hyundai 2060 Paxton Street Harrisburg, PA 17105 June 20, 2013

B.BB of Metro Washington DC and Eastern Pennsylvania

1337 North Front Street Harrisburg, Pa 17102

Dear [redacted]:

This letter is in response to a letter received from your office dated June 12, 2013.

The Id number is [redacted]. The customer’s name is [redacted]. The letter is in reference to [redacted]’s 2010 Chrysler Sebring, VIN [redacted]

[redacted] states in her letter that she has several concerns with her vehicle. [redacted] purchased her vehicle on January 24, 2012. The vehicle had 33901 miles at delivery. At the time of purchase, an [redacted] box was installed on her vehicle. The [redacted] device is a starter interrupt device that will not allow the vehicle to start in the event that the customer does not make payments for their vehicle. On March 27, 2012 at 38391 miles, [redacted] brought her vehicle into the dealership for an oil and filter change and replacement of a brake lamp bulb. On August 28, 2012 at 47266 miles the vehicle was towed to the dealership with a no start condition. Or, this visit the [redacted] device was found to be internally shorted. A new [redacted] device was installed and the vehicle no start condition was resolved. [redacted] covered the cost of the repair. On September 6, 2012 at 47716 miles, the vehicle returned with a no start condition and a concern of since the [redacted] box was installed, the power locks do not work and the radio and all interior lights stay on after the vehicle is turned off. Upon diagnosis, it was found that the battery would not hold a charge. The battery was replaced and [redacted] paid for the repair.

[redacted] was also informed that electrical issues with the door locks can be caused by a battery with a low charge. After the battery was replaced the electrical issues were gone. On March 28, 2013 at 57462 miles, [redacted]’s vehicle returned for an [redacted] collateral inspection which includes an oil and filter change. [redacted] paid for the oil change and the inspection. On April 30, 2013 at 58241 miles, [redacted] returned to the service department with a concern of vehicle needs to be jump started every morning. The diagnosis revealed that the alternator was overcharging and had damaged the battery. The alternator was replaced and paid for by [redacted], working on behalf of [redacted]. [redacted] was advised the battery was not covered by this company and would be $167.00. [redacted] declined replacing the battery.

On May 31. 2013 at 60495 miles, the vehicle was towed to the dealership with a concern of the vehicle will not start. The technician started the vehicle numerous times without fail. A battery test was performed and the vehicle passed. The battery was producing 586 CCA(cold cranking amps) with a specification of 600CCA and had 12.88 volts (good health). Starting test was 11.39 volts at a 2.43 second start (starter in good health). The alternator was producing 14.2 volts with no load and 14.51 volts under load (alternator in good health). It was noted that the auto[redacted] was flashing red. This typically means that a payment is due. It was determined that at that time the vehicle was operating properly and the condition could not be repeated.

I have had conversations with [redacted] and offered to look at her vehicle myself to determine if there was anything the dealer could have done or could do the help her with the intermittent no start condition the she states she is experiencing. The appointment was set for June 19, 2013.

[redacted] did not show for that appointment. A new appointment has been set for June 26, 2013.

I am not aware of the towing company making statements about the towing of [redacted] box vehicles. I will inspect [redacted]'s vehicle for the no start condition when she is able to make her appointment.

If you have any other questions or concerns, please feel free to call me at ###-###-####.

Sincerely

Service Manager

Faulkner Hyundai Harrisburg

Consumer

Response:

To whom this may concern;

I [redacted] am writing this letter back regarding my car. 2010 Chrysler Sebring. I took my car to Faulkner Hyundai services department for them to see what was still the problem with my car like 3 weeks ago. They called telling me that it needed a new starter. They replaced the starter I got the car back and it was working fine for a while. A week and a half later Friday July 12th, I had went to the [redacted] mall with my family and when we came out to leave my car wouldn’t start, I had to call my parents to come give me a jump. I took a picture of them jumping my car. I also called and talked to the servis department manger at Faulkner [redacted] I explain to him that my car wasn’t starting again. He told me to bring my car in to get looked at. I told him I could drop it off after I get of work. So that was around 12:45am. They had my car over the weekend and then my parents pick my car up for me on Monday July 15th They told them everything looks fine, they tried starting it 40 times and it started every time. So it was starting for me every day Until July 19th at 1:30am. I got off of work and went home came back out and my car wouldn’t start. I took a video of it not stalling. So I decided to write this letter.

Right now I’m beyond frustrated with this car. It’s stressing me out. I wasn’t expecting to get a newer car, that worse than my old car. I just want a new car. People are telling me I just need to get a lawyer if Faulkner is not going to do anything about my car. They said they sold me a bad car.

Thank you [redacted]

Consumer

Response:

So I’m still having trouble with my car it’s been going on for way to long. I’ve been taking it to the shop and the Faulkner Hyundai services department manager [redacted] have been really helpful trying to get my car working again. To the point where I dropped my car off on a Sunday night at the Chrysler dealership on [redacted], where my car was there for a week and they told [redacted] that the starter needed replaced. They replaced the starter and [redacted] said he paid for that to get fixed. So they thought that was the problem couple days later my car started acting up again. I called to [redacted] about it.

The point im getting at is that I just want a new car, Im tired of not being able to drive my car where I want to go without worrying about it not starting and having to ask random people for jumps or having to borrow peoples cars and putting gas in their car. [redacted] have been really helpful trying to get my car working again. But it’s still not working. Im paying $400 and something a month for a 2010 car that doesn’t even work properly. Sometime last month I had called [redacted] and I took my car there and he looked at it. He said he thinks he figured out the problem that it was a jumper cable or somethin like that. That needed changed. So he order the part that he said should take 1 or 2 days to come in. but it took like a week. I kept calling wondering what was taking the part so long to come in. he said he didn’t know why. Then he called and said the part was in I asked him if it was ok to bring my car in on a Monday. I wasn’t able to bring it in because I was in the hospital and I called and left a message on his answering machine. Then I kept calling and leaving messages on his machine about when I can bring it in. He never responded back. Kept calling then I got a voicemail saying he will be out the office until October 21st. So I called October 21st and October 22nd and I left messages and he still didn’t call back. I am getting really frustrated and stressing that my car is .still not working. To the point now that my 3 year old daughter when we are about to go places she says mommy I hope your car starts. Im beyond feed up with this car. I bought this car expecting it to work. It haven’t been working properly since 6 months after I got the car. Ive been having to get a jump almost everday.

Saturday October 19th I went food shopping came out and car didn’t start. Had to get my car jumped in the freezing rain.

The note dated 5/30/13 wras the first letter of complaint to the Better business borrow 11/1/13

[redacted] the Services department manager at Faulkner been really helpful with trying to get my car working again to the point where he been paying for it. But he tried everything and my car is still not working.

I dropped my car of at Faulkner Hyundai October 30th after I got off work about 12:45am went to pick my car back up October 31st around 8:30am. Went to my daughters appointment around 11 am after her appointment came outside put the kids in the car and went to start my car and car wouldn’t start. Call my parents they had to leave work and come jump my car. I called [redacted] telling them that im still having trouble with my car. While on the phone with [redacted] all 3 kids where all crying really loud.

Im crying because this cry is really stressing me out While waiting for a jump. Im really getting fed up with this car all I ask for is new working car. After I got a jump my parents and I went to Faulkner to talk to [redacted]. Im crying telling him how im fed up with this. He was saying how now how he thinks it is a computer problem. That I could take my car back to Chrysler and have them check it out. Im tired of taking my car back and forth to the shop and them keeping for a week. Without me having a back up car. He brought another guy out from the car dealers and they are supposed to be trying to help me with getting another car. But who knows.

This car had me missing work. Late for work. Crying, stressing giving me huge headaches. Having to get my car jumped every day. Asking random people or having my family members stop what they are doing to come jump my car. I cant put up with it know more.

So I took my car to Faulkner Hyundai for them to remove the [redacted] box on 11/11/13. So now with the [redacted] box off my car been starting up every time with no problem. Im happy its working and I don’t got to get a jump start anymore more.

But I still want to file a law suite because ive been calling [redacted] and Faulkner Hyundai since ive been having the problem and I asked them if it was the box. They kept telling me and cant be the box because it doesn’t-give off that much power for that to happened.

The point im getting at is that if they would have taking the box off the first time about a year and a half ago I wouldn’t had to replace the battery 2 times, they wouldn’t have had to replace the alternator, or the starter 2 times. I wouldn’t have been stressing, missing days of work or being late for work. Also wouldn’t had to call people to come jump my car or ask random people for a jump. I wouldn't had to borrow other peoples car and haven’t to put gas in their car if they would have solve this problem when I first brought it up to them.

The car for the past year and a half put me throw a lot of pain/stress and suffering.

Thank you

Review: see Attached documentDesired Settlement: Fix my transmission before my warranty runs out, replace my missing items.

Business

Response:

Please see attached response.

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Description: Auto Dealers - New Cars, Auto Body Repair & Painting

Address: 2060 Paxton Street, Harrisburg, Pennsylvania, United States, 17104

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