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Fauquier County Water And Sanitation Authorit

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Fauquier County Water And Sanitation Authorit Reviews (1)

Review: This is the 2nd time I was late 2 days on a payment and the water was shut off again. I told them I'm not going to send them a check I know won't clear so I sometimes have to wait 2-3 days to get another pay check and please let me know if they are going to turn my water off they said that would be fine. I work 30minutes from home and don't get home until about 5:30pm and their offices close at 4:30. I told them I have a toddler in the house and I cannot go without water. This time I was 2 days late and they shut the water off. They are closed so I can't even make a payment until tomorrow. And I have no water for more than 20 hours....my daughter can't wash her hands, we can't make dinner to feed her our ourselves, this is very poor ethics they obviously do not care about people's health all they care about is me being two days late on an $80 bill.Desired Settlement: To please stop turning off my water when I'm only a few days late. I could understand if I was a month or two late but two days is absolutely appalling and if I could pick a new water company I would.

Business

Response:

Dear [redacted],

We are in receipt of your letter at reference. A review of [redacted] account indicated that her service was cut off in late October for her failure to pay her previous billing in September, which was by then two payments in arrears. Similarly, she was cut off in late August for her failure to pay her previous July billing, which was by then also two payments in arrears. This is consistent while the Authority's regular billing practices. The Authority does not terminate a customer's service two days of arrearages, as [redacted] alleges, but does not terminate a customer's service when more than one bill is Past Due. While it appears that [redacted] may be confused on this point, a customer's previously Past Due Amount and related cutoff warning is routinely printed on a customer's current bill whenever a customer is two payments in arrears, as has been explained by our staff on several occasions.

We trust this is properly responsive to your request and that you have found this to be helpful. Should you have further questions or require additional information, please contact this office, as any of our customer service staff routinely explains our billing procedures and practices.

Sincerely,

[redacted]

General Manager

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Description: Water Companies - Utility

Address: 7172 Kennedy Road, Warrenton, Virginia, United States, 20187

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