Favor and Accessories

Attached

Yes The company did come to the property and fix the complaints I did appreciate them willing to make the situation right[redacted] *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12474646, and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We contacted Mrs*** and set the date 11/9/for the general manager and technicians to take care of the mortarOn 11/9/We were able to get the areas repaired and the mortar color to matchCustomer was pleased with the work and the crew

From: [redacted] Sent: Tuesday, February 13, 4:PMSubject: ID [redacted] Mr [redacted] was refunded on 8-24-I read the issue and it says the purchase date was 6-6-17, which was just a deposit so we could order an [redacted] for himHe did not contact us again until July stating that he was going to have to move to another vehicle if we couldn’t get this unit soon He called my salesperson late July saying if he couldn’t get it the first of August he would need to cancel the orderHe then called in the first part of August and cancelled his orderWe then started our procedure to refund the credit card deposit and once we received the original credit card number we refunded his moneyWe are sorry for any inconvenience[redacted]

Ms***, we completely understand and acknowledge your frustration to this matter and we certainly realize accidents do happen. Understanding the stress and frustration that comes with car related problems we'd like to offer you 50% off the cost to repair your damages. Although we're unable to resolve how or when your vent was broken we at Volkswagen of The Woodlands pride ourselves on our customer service and certainly appreciate your business. Please contact MrBill *** at 936-*** to make arrangements and have the repairs completed. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Because there is no need for the technician to touch the air conditioning vents does not mean someone did notI HAVE PICTURES WITH THE BROKEN PIECES STILL IN THE VENTAccidents happen and the dealership cannot account for all employees who had access to the carThis is a VW not Rolls Royce, it is very inexpensive to replace a vent and I would have no problem replacing it if I was the one who broke it but it is unreasonable for me to pay to repair damages that were done while it was at the dealershipwe are going back and forth about a repair that is less than $I can go on social media and give you a bad review for handling the situation poorly and that could deter future customers which will cost you more in the end, Please reply with a reasonable resolution so that we can resolve this minor issueThank you
Regards,

Attached.

Yes.  The company did come to the...

property and fix the complaints.   I did appreciate them willing to make the situation right.[redacted] 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12474646, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: [redacted] Sent: Tuesday, February 13, 2018 4:15 PMSubject: ID[redacted]        Mr. [redacted] was refunded on 8-24-17. I read the issue and it says the purchase date was 6-6-17, which was just a deposit so we could order an [redacted] for him. He did not contact us...

again until July stating that he was going to have to move to another vehicle if we couldn’t get this unit soon.  He called my salesperson late July saying if he couldn’t get it the first of August he would need to cancel the order. He then called in the first part of August and cancelled his order. We then started our procedure to refund the credit card deposit and once we received the original credit card number we refunded his money. We are sorry for any inconvenience.[redacted]

We contacted Mrs. [redacted]  and set the date 11/9/17 for the general manager and 2 technicians to take care of the mortar. On 11/9/17 We were able to get the areas repaired and the mortar color to match. Customer was pleased with the work and the crew.

Ms. [redacted] vehicle was in the dealership on Saturday 5/30/2015 and repaired on Repair Order #[redacted].  A battery was replaced, tires rotated and a recall install wiring update for a headlight.  During the process of completing the work there was never a need for the technician...

to touch the air conditioning vents.  All repairs were done from the outside of the vehicle.  Battery replacement and headlight repairs were complete with under hood access.  Clean-up department only washes the exterior of the vehicle so there is no need for the air conditioner vent to be touched.   During the process of the repairs and clean up the only time an employee would have entered the vehicle was to drive it from point to point.  We apologize that her vent is broken but at no time would there have been any reason to enter the right side of the vehicle, or to adjust the air conditioner vents.