Customer received her order on 6/**/14 and contacted us almost six months later on 12/*/14 indicating that part of her order was missing. We have a publicly posted damage/shortage policy of 48 hours of receipt of order directly on our website. We are very lenient however the customer came back to us...
5 1/2 months later. It appears that when she picked up her package from the [redacted] center in June she left the second package behind. We did go back to the supplier and have refunded her for the missing merchandise
Review: I placed my order for 190 items and received only 72. When I called the company would not agree to help with the issue.Desired Settlement: Refund or the delivery of the missing items.
Business
Response:
Customer received her order on 6/**/14 and contacted us almost six months later on 12/*/14 indicating that part of her order was missing. We have a publicly posted damage/shortage policy of 48 hours of receipt of order directly on our website. We are very lenient however the customer came back to us 5 1/2 months later. It appears that when she picked up her package from the [redacted] center in June she left the second package behind. We did go back to the supplier and have refunded her for the missing merchandise
Customer received her order on 6/**/14 and contacted us almost six months later on 12/*/14 indicating that part of her order was missing. We have a publicly posted damage/shortage policy of 48 hours of receipt of order directly on our website. We are very lenient however the customer came back to us...
5 1/2 months later. It appears that when she picked up her package from the [redacted] center in June she left the second package behind. We did go back to the supplier and have refunded her for the missing merchandise
Review: I placed my order for 190 items and received only 72. When I called the company would not agree to help with the issue.Desired Settlement: Refund or the delivery of the missing items.
Business
Response:
Customer received her order on 6/**/14 and contacted us almost six months later on 12/*/14 indicating that part of her order was missing. We have a publicly posted damage/shortage policy of 48 hours of receipt of order directly on our website. We are very lenient however the customer came back to us 5 1/2 months later. It appears that when she picked up her package from the [redacted] center in June she left the second package behind. We did go back to the supplier and have refunded her for the missing merchandise