Fawn Design Group, LLC

Hot water heater started to leak on a SundayRequested and received a quote first thing Monday morningQuote was within my expected cost so I proceeded with installFull installation was completed that Monday afternoonWas very clean, explained all issues found and did a full review of the install when completeI would use them againGreat service, communication and quality

My A/C wasn't working so I scheduled a service appointment with RozgaRozga technician came out on June 5th, diagnosed that the system had a leak and needed more freonHe also made a repair to the tray that was causing water to leak out of the furnace unitHe was surprised the air unit outside only took one pound of freon, because he thought it would be moreBill was $and change and I paid him on the spotWell it was degrees that day, so I turned the air off againWe had cooler weather the next few days, so it was several days before I turned the air on againIt worked fine for about days, and then stopped againOver two weeks later (June 21st) I get a call from the tech, stating that he made a mistake on my bill and I owe another $The bill said full amount is due at the time of service, which I paid in fullSeems pretty obvious to me that he misdiagnosed the problem, since he himself thought it would take more than a pound of freonI don't think it was a freon problem at all, and he misdiagnosed itNow a month later I get a bill in the mail for the extra $I feel like I was ripped off by the technician misdiagnosing my problem, and then asking for more money after I was under the impression, as anyone would be, that I had already paid the bill in fullNot to mention I already threw away $for a repair that didn't fix my problemI'm very dissatisfied with this company's business practices and lack of ethics in billing me for additional money after I had already paid their bill in full at the time of service