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Fax87.com

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Reviews Fax Machine, Fax Service Fax87.com

Fax87.com Reviews (9)

They have refunded the money back to me Thank you !

Hi [redacted] , Paolo here from support on behalf of the business owner Since all customer information is purged from our system upon cancellation, it is highly possible that the last representative who Dr [redacted] spoke to mishandled her account and forgot to cancel it after processing a refundWe will contact Dr [redacted] ASAP to request for her account information as we are unable to find anything under her name or address that she listed in the complaint

Ms*** sent us an email last January and we have explained to her the reason why her account was chargedWhen you avail of the plan, our system automatically gives you the number of pages included in your plan, in this scenario it's pages per month and you will be charged regardless of
whether or not you use the serviceThis was explained by the agent who replied to her email last January (please see attached screenshot)We have also provided her with a full refund last January (screenshot attached)Our sincerest apologies again to Ms*** for any inconvenience this caused

We apologize to the client for not getting back with them soonerWe did experience issues the past week where our servers crashed and it took our technicians longer than expected to get the issue fixedNeedless to say all our agents had their hands full throughout our system down timeThis of
course does not mean we condone the fact that the client's concern was not attended to on a timely mannerWe will investigate the issue and make sure that the agent receives proper sanctionWe will be glad to provide the client with a full refund for the serviceUpon checking I see that we have already refunded $back to his account last 5/8/15, I have gone ahead and refunded $which is the rest of the amount that we charged himThe refund should reflect in to business days depending on the client's bankI have also attached a screenshot showing the refund made

The account with fax number *** has been cancelled last June 3rd and we have issued a refund of $Attached is a screenshot of the refund and the cancelled account.
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

They have refunded the money back to me 
Thank you !

We would like to extend our apologies to the client for the inconvenience brought by the server issues we have experienced recently. This is an issue which happens to even the biggest of companies and we believe our engineers have done what they could to resolve it expeditiously. Nevertheless,...

we are aware of how important the fax is for your business and we understand how frustrated you must have been so we will be glad to extend a one year free service, starting this month, to you. We aware that you are asking for two years of free service, unfortunately we can only provide you with one right now but we'll be happy to re-evaluate your account after your free year is up so we'll know if we can provide you with an additional year or provide you with coupons to use.We will also be putting you on our VIP list where you will be directed straight to our Tier 2 representative should you encounter any issues regarding your account.

Hi [redacted],  Paolo here from support on behalf of the business owner.  Since all customer information is purged from our system upon cancellation, it is highly possible that the last representative who Dr. [redacted] spoke to mishandled her account and forgot to cancel it after...

processing a refund. We will contact Dr. [redacted] ASAP to request for her account information as we are unable to find anything under her name or address that she listed in the complaint.

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Address: Redmond, Washington, United States, 98052

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