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Review: [redacted] was apparently in an accident on the way to our wedding which caused him to be 3 hours late. The services that we were suppose to receive we did not receive and weren't offered any sort of compensation for his being late to our wedding. We received our pictures 3 weeks after the wedding when we were told he would have them done in 3 or 4 days. Our DVD arrived in the mail over a month after the wedding and wasn't even in a professional DVD sleeve or case. It was wrapped in a piece of paper that was taped and then thrown into a media mail envelope. No guarantees that the DVD would be safe and undamaged. A member of our wedding party ordered pictures from this photographer and got mailed pictures that weren't even from our wedding. Due to him being late it cost us more money to compensate other vendors for the extra time they had to provide services. He was unwilling to compensate for any of the lost time during the day of our wedding or even formally apologize for being late. One last thing. We were guaranteed 400 photos of which we got 369 and when we asked about getting a copy of the contract we signed he said that they don't give copies of the contract to the client.Desired Settlement: We would like to be compensated at least $200 for the additional funds that we had to pay out to our other vendors for extending their time to be at the event and a copy of the contract of which he said that he doesn't give out to his clients.

Consumer

Response:

At this time, I have not been contacted by FaymusMedia.com regarding complaint ID [redacted].

Sincerely,

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Description: PHOTOGRAPHERS - WEDDING

Address: 721 Broadway Street, Suite U55-B, Kingston, New York, United States, 12401

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