Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I submitted a cancellation to the email that was provided on the form Attached it the email that was sent The email shows that an attachment was sent with the request That attachment is the original copy of the front page of the contract This was the only directions that was listed on the back of the contract that was needed to get a refund I enrolled in the diamond program on 6/11/(which was a Sunday) The direction was to send a email with the three days after signing, excluding Sundays and Holidays) I sent the cancellation on 6/12/ This was within the three days time-frame -*** Regards, [redacted] ***
RE: Complaint # [redacted] was filed on 11/28/by [redacted] *** We have received the complaint Ms [redacted] submitted to your office We would like to thank you for your assistance with this matter and for allowing us to provide a formal response We previously responded but for some reason it has not been received by your officeI am somewhat troubled by Ms***’s complaint and the assertions she has made, as Ms [redacted] attended a three-day intensive workshop which provided her with top line instruction on building an [redacted] storeAdditionally, we show no calls or email that Ms [redacted] made to our office Before I discuss the individual complaint filed by Ms***, please allow me to briefly describe the FBA Stores business model FBA sells tools, training and support to allow the purchaser to develop their own [redacted] store The customer must first attend a free “preview session”At the preview session, there is discussion of what can be sold on [redacted] and the types of stores often found on [redacted] We invite people to attend an intensive three-day workshop where extensive background and the best of breed methods of maintaining an [redacted] store are taughtIf people wish to attend the workshop there is a fee of $which Ms [redacted] paidThe form at the preview makes it very clear that there is a three day right to cancel the $purchaseMs [redacted] did not cancel, and attended the workshopMs [redacted] attended the workshopShe had extensive training on how to operate an [redacted] store, she was taught how to compare to competitors, ways to source products, ways to differentiate your products stores and many many other valuable techniquesAt the workshop, we do offer coaching services and various up sale productsHowever, they are not required and are not necessaryThe intensive training is worthwhile in and of itself Ms., [redacted] attended the three-day workshop and received the benefit of what she paid forThere was no requirement of a further purchaseThe complaint filed by Ms [redacted] is without much detail, we have reached out to her to get additional details and we will try to work with herWe take all complaints very seriously and work tirelessly to keep our customers satisfiedThank you for the opportunity to respond to this customer’s concernsTell us why here
Hello, Our records did not reflect a refund request within three days, we have asked for additional documentationIf we get the documentation that shows this request was within the right to cancel period, we will issue a refund without any issuesThank you for your assistance in getting this matter resolved
I have had telephone conversations with FBA Stores within the past year assuring me that they will
take *** *** off their mailing list. I use "Estate of" to get their attention and drive home the point that she's dead and that the address is for her estate, never has been for her. Perhaps they should also check the records of all their other DBA's that the *** brother's seminars use. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
Estate Of *** ***
FBA is unaware of the complaint that this person is raisingThey show no record of having solicited the person in questionThey have not been sending out mail over nine years so this is not FBA
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
RE: Complaint of [redacted] We have received the complaint Ms. [redacted] submitted to your office. We would like to thank you for your assistance with this matter and for allowing us to provide a formal response. I am somewhat troubled by Ms. [redacted]’s ...
complaint and the assertions she has made we continually work with our students to find solutions to issues. When Ms. [redacted] contacted our office, we worked out a resolution with her on April 17, 2017. Ms. [redacted] attended a three-day intensive workshop which provided her with top line instruction on building an [redacted] store. She made ancillary purchases at the event which included coaching and other lessons. I want to briefly describe the FBA Stores business model. FBA sells tools, training and support to allow the purchaser to develop their own [redacted] store. The customer must first attend a free “preview session”. At the preview session, there is discussion of what can be sold on [redacted] and the types of stores often found on [redacted]. We invite people to attend an intensive three-day workshop where extensive background and the best of breed methods of maintaining an [redacted] store are taught. If people wish to attend the workshop there is a fee of $999.00 which Ms. [redacted] paid. The form at the preview makes it very clear that there is a three day right to cancel the $999.00 purchase. Ms. [redacted] did not cancel, and attended the workshop. Ms. [redacted] attended the workshop. She had extensive training on how to operate an [redacted] store, she was taught how to compare to competitors, ways to source products, ways to differentiate your products stores and many many other valuable techniques. At the workshop, we do offer coaching services and various up sale products. However, they are not required and are not necessary. The intensive training is worthwhile in and of itself. As discussed Ms. [redacted] did contract for extra training. We have been prepared to provide all the training and coaching contracted for. In addition, as discussed before we did come to a settlement with Ms. [redacted]. We believe we have done everything required of us contractually, and been more than willing to work out any issues that Ms. [redacted] may have had. Thank you for the opportunity to respond to this customer’s concerns.
RE: Complaint # [redacted] was filed on 11/28/2016 by [redacted] We have received the complaint Ms. [redacted] submitted to your office. We would like to thank you for your assistance with this matter and for allowing us to provide a formal response. We previously responded but for...
some reason it has not been received by your office. I am somewhat troubled by Ms. [redacted]’s complaint and the assertions she has made, as Ms. [redacted] attended a three-day intensive workshop which provided her with top line instruction on building an [redacted] store. Additionally, we show no calls or email that Ms. [redacted] made to our office. Before I discuss the individual complaint filed by Ms. [redacted], please allow me to briefly describe the FBA Stores business model. FBA sells tools, training and support to allow the purchaser to develop their own [redacted] store. The customer must first attend a free “preview session”. At the preview session, there is discussion of what can be sold on [redacted] and the types of stores often found on [redacted]. We invite people to attend an intensive three-day workshop where extensive background and the best of breed methods of maintaining an [redacted] store are taught. If people wish to attend the workshop there is a fee of $999.00 which Ms. [redacted] paid. The form at the preview makes it very clear that there is a three day right to cancel the $999.00 purchase. Ms. [redacted] did not cancel, and attended the workshop. Ms. [redacted] attended the workshop. She had extensive training on how to operate an [redacted] store, she was taught how to compare to competitors, ways to source products, ways to differentiate your products stores and many many other valuable techniques. At the workshop, we do offer coaching services and various up sale products. However, they are not required and are not necessary. The intensive training is worthwhile in and of itself. Ms., [redacted] attended the three-day workshop and received the benefit of what she paid for. There was no requirement of a further purchase. The complaint filed by Ms. [redacted] is without much detail, we have reached out to her to get additional details and we will try to work with her. We take all complaints very seriously and work tirelessly to keep our customers satisfied. Thank you for the opportunity to respond to this customer’s concerns. Tell us why here...
T We have reviewed the complaint filed by [redacted] and the assertions made. [redacted] attended a three-day intensive workshop which provided cutting edge instruction on building an [redacted] store. Prior to attending the workshop [redacted] attended a free preview session where there was a...
discussion explaining what could be expected at the workshop. Before I discuss the individual complaint filed by [redacted], please allow me to briefly describe the FBA Stores business model. FBA sells tools, training and support to allow the purchaser to develop their own [redacted] store. The customer must first attend a free “preview session”. At the preview session, there is discussion of what can be sold on [redacted] and the types of stores often found on [redacted]. We invite people to attend an intensive three-day workshop where substantial background and the best of breed methods of developing an [redacted] store are taught. If people wish to attend the workshop there is a fee which [redacted] paid. The form at the preview makes it very clear that there is a three day right to cancel the purchase. [redacted] did not cancel, which afforded the right to attend the workshop. [redacted] attended the workshop. There was as described extensive training on how to develop, source and operate an [redacted] store. There was detailed instruction on how to determine the right products, how to find those products, how to price products, how to make your product stand out, ways to differentiate your products and many other valuable techniques. At the workshop, we do offer coaching services and various up sale products. However, they are not required and are not necessary. The intensive training is worthwhile in and of itself. [redacted] did agree to purchase additional products and services. This sale, as the initial preview sale comes with a three day right of rescission. [redacted] did not cancel the sale. As indicated after the rescission time [redacted] did put a stop on the check used to pay the purchase. While technically the sale was not properly cancelled, we will allow the additional sale to be cancelled.[redacted] claims that FBA stores did not reach out, however we provide numerous contact points at FBA for customers to contact us, [redacted] never called, emailed or otherwise attempted to use the products and services we provide. The onus is on the customer to use the extensive resources provided by FBA Stores[redacted] indicates that we tell customers that they can have an [redacted] store on the third day of the workshop. That is correct, we teach what is necessary and suggest that people bring their computers – and have the stores set up by the third day. We see no record that [redacted] followed up on the instruction and built the store as we suggest.[redacted] misstates the guarantee provided, it is based upon the methods taught being able to allow the customer to develop their own store, [redacted] never attempted to build the store or sell products. As indicated we are allowing [redacted] to cancel the additional purchase made, and we will reach out to [redacted] and discuss this matter further and get additional detail which we are missing. Thank you for the opportunity to respond to this customer’s concerns.
We have received the complaint submitted by [redacted] to your office. Our records reflect this was responded to, but it has been very difficult to reach Mr. [redacted].Calls to Mr. [redacted] and emails were unanswered. We have recently been able to reach Mr. [redacted] who has moved to Florida,...
which may part of the communication issue.We are now working directly with Mr. [redacted] to process a refund. The event he paid for we cancelled due to the hurricane, to no fault of his or ours. This would have been done previously if not for the difficulty of communication.We thank you for the ability to respond to this issue, and are glad we could resolve the issue with Mr. [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I submitted a cancellation to the email that was provided on the form. Attached it the email that was sent. The email shows that an attachment was sent with the request. That attachment is the original copy of the front page of the contract. This was the only directions that was listed on the back of the contract that was needed to get a refund. I enrolled in the diamond program on 6/11/17 (which was a Sunday). The direction was to send a email with the three days after signing, excluding Sundays and Holidays). I sent the cancellation on 6/12/17. This was within the three days time-frame. -[redacted]
Regards,
[redacted]
Hello, Our records did not reflect a refund request within three days, we have asked for additional documentation. If we get the documentation that shows this request was within the right to cancel period, we will issue a refund without any issues. Thank you for your assistance in...
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I submitted a cancellation to the email that was provided on the form Attached it the email that was sent The email shows that an attachment was sent with the request That attachment is the original copy of the front page of the contract This was the only directions that was listed on the back of the contract that was needed to get a refund I enrolled in the diamond program on 6/11/(which was a Sunday) The direction was to send a email with the three days after signing, excluding Sundays and Holidays) I sent the cancellation on 6/12/ This was within the three days time-frame -*** Regards, [redacted] ***
RE: Complaint # [redacted] was filed on 11/28/by [redacted] *** We have received the complaint Ms [redacted] submitted to your office We would like to thank you for your assistance with this matter and for allowing us to provide a formal response We previously responded but for some reason it has not been received by your officeI am somewhat troubled by Ms***’s complaint and the assertions she has made, as Ms [redacted] attended a three-day intensive workshop which provided her with top line instruction on building an [redacted] storeAdditionally, we show no calls or email that Ms [redacted] made to our office Before I discuss the individual complaint filed by Ms***, please allow me to briefly describe the FBA Stores business model FBA sells tools, training and support to allow the purchaser to develop their own [redacted] store The customer must first attend a free “preview session”At the preview session, there is discussion of what can be sold on [redacted] and the types of stores often found on [redacted] We invite people to attend an intensive three-day workshop where extensive background and the best of breed methods of maintaining an [redacted] store are taughtIf people wish to attend the workshop there is a fee of $which Ms [redacted] paidThe form at the preview makes it very clear that there is a three day right to cancel the $purchaseMs [redacted] did not cancel, and attended the workshopMs [redacted] attended the workshopShe had extensive training on how to operate an [redacted] store, she was taught how to compare to competitors, ways to source products, ways to differentiate your products stores and many many other valuable techniquesAt the workshop, we do offer coaching services and various up sale productsHowever, they are not required and are not necessaryThe intensive training is worthwhile in and of itself Ms., [redacted] attended the three-day workshop and received the benefit of what she paid forThere was no requirement of a further purchaseThe complaint filed by Ms [redacted] is without much detail, we have reached out to her to get additional details and we will try to work with herWe take all complaints very seriously and work tirelessly to keep our customers satisfiedThank you for the opportunity to respond to this customer’s concernsTell us why here
Hello, Our records did not reflect a refund request within three days, we have asked for additional documentationIf we get the documentation that shows this request was within the right to cancel period, we will issue a refund without any issuesThank you for your assistance in getting this matter resolved
I have had telephone conversations with FBA Stores within the past year assuring me that they will
take *** *** off their mailing list. I use "Estate of" to get their attention and drive home the point that she's dead and that the address is for her estate, never has been for her. Perhaps they should also check the records of all their other DBA's that the *** brother's seminars use. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
Estate Of *** ***
FBA is unaware of the complaint that this person is raisingThey show no record of having solicited the person in questionThey have not been sending out mail over nine years so this is not FBA
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Regards,
[redacted]
RE: Complaint of [redacted] We have received the complaint Ms. [redacted] submitted to your office. We would like to thank you for your assistance with this matter and for allowing us to provide a formal response. I am somewhat troubled by Ms. [redacted]’s ...
complaint and the assertions she has made we continually work with our students to find solutions to issues. When Ms. [redacted] contacted our office, we worked out a resolution with her on April 17, 2017. Ms. [redacted] attended a three-day intensive workshop which provided her with top line instruction on building an [redacted] store. She made ancillary purchases at the event which included coaching and other lessons. I want to briefly describe the FBA Stores business model. FBA sells tools, training and support to allow the purchaser to develop their own [redacted] store. The customer must first attend a free “preview session”. At the preview session, there is discussion of what can be sold on [redacted] and the types of stores often found on [redacted]. We invite people to attend an intensive three-day workshop where extensive background and the best of breed methods of maintaining an [redacted] store are taught. If people wish to attend the workshop there is a fee of $999.00 which Ms. [redacted] paid. The form at the preview makes it very clear that there is a three day right to cancel the $999.00 purchase. Ms. [redacted] did not cancel, and attended the workshop. Ms. [redacted] attended the workshop. She had extensive training on how to operate an [redacted] store, she was taught how to compare to competitors, ways to source products, ways to differentiate your products stores and many many other valuable techniques. At the workshop, we do offer coaching services and various up sale products. However, they are not required and are not necessary. The intensive training is worthwhile in and of itself. As discussed Ms. [redacted] did contract for extra training. We have been prepared to provide all the training and coaching contracted for. In addition, as discussed before we did come to a settlement with Ms. [redacted]. We believe we have done everything required of us contractually, and been more than willing to work out any issues that Ms. [redacted] may have had. Thank you for the opportunity to respond to this customer’s concerns.
RE: Complaint # [redacted] was filed on 11/28/2016 by [redacted] We have received the complaint Ms. [redacted] submitted to your office. We would like to thank you for your assistance with this matter and for allowing us to provide a formal response. We previously responded but for...
some reason it has not been received by your office. I am somewhat troubled by Ms. [redacted]’s complaint and the assertions she has made, as Ms. [redacted] attended a three-day intensive workshop which provided her with top line instruction on building an [redacted] store. Additionally, we show no calls or email that Ms. [redacted] made to our office. Before I discuss the individual complaint filed by Ms. [redacted], please allow me to briefly describe the FBA Stores business model. FBA sells tools, training and support to allow the purchaser to develop their own [redacted] store. The customer must first attend a free “preview session”. At the preview session, there is discussion of what can be sold on [redacted] and the types of stores often found on [redacted]. We invite people to attend an intensive three-day workshop where extensive background and the best of breed methods of maintaining an [redacted] store are taught. If people wish to attend the workshop there is a fee of $999.00 which Ms. [redacted] paid. The form at the preview makes it very clear that there is a three day right to cancel the $999.00 purchase. Ms. [redacted] did not cancel, and attended the workshop. Ms. [redacted] attended the workshop. She had extensive training on how to operate an [redacted] store, she was taught how to compare to competitors, ways to source products, ways to differentiate your products stores and many many other valuable techniques. At the workshop, we do offer coaching services and various up sale products. However, they are not required and are not necessary. The intensive training is worthwhile in and of itself. Ms., [redacted] attended the three-day workshop and received the benefit of what she paid for. There was no requirement of a further purchase. The complaint filed by Ms. [redacted] is without much detail, we have reached out to her to get additional details and we will try to work with her. We take all complaints very seriously and work tirelessly to keep our customers satisfied. Thank you for the opportunity to respond to this customer’s concerns. Tell us why here...
T We have reviewed the complaint filed by [redacted] and the assertions made. [redacted] attended a three-day intensive workshop which provided cutting edge instruction on building an [redacted] store. Prior to attending the workshop [redacted] attended a free preview session where there was a...
discussion explaining what could be expected at the workshop. Before I discuss the individual complaint filed by [redacted], please allow me to briefly describe the FBA Stores business model. FBA sells tools, training and support to allow the purchaser to develop their own [redacted] store. The customer must first attend a free “preview session”. At the preview session, there is discussion of what can be sold on [redacted] and the types of stores often found on [redacted]. We invite people to attend an intensive three-day workshop where substantial background and the best of breed methods of developing an [redacted] store are taught. If people wish to attend the workshop there is a fee which [redacted] paid. The form at the preview makes it very clear that there is a three day right to cancel the purchase. [redacted] did not cancel, which afforded the right to attend the workshop. [redacted] attended the workshop. There was as described extensive training on how to develop, source and operate an [redacted] store. There was detailed instruction on how to determine the right products, how to find those products, how to price products, how to make your product stand out, ways to differentiate your products and many other valuable techniques. At the workshop, we do offer coaching services and various up sale products. However, they are not required and are not necessary. The intensive training is worthwhile in and of itself. [redacted] did agree to purchase additional products and services. This sale, as the initial preview sale comes with a three day right of rescission. [redacted] did not cancel the sale. As indicated after the rescission time [redacted] did put a stop on the check used to pay the purchase. While technically the sale was not properly cancelled, we will allow the additional sale to be cancelled.[redacted] claims that FBA stores did not reach out, however we provide numerous contact points at FBA for customers to contact us, [redacted] never called, emailed or otherwise attempted to use the products and services we provide. The onus is on the customer to use the extensive resources provided by FBA Stores[redacted] indicates that we tell customers that they can have an [redacted] store on the third day of the workshop. That is correct, we teach what is necessary and suggest that people bring their computers – and have the stores set up by the third day. We see no record that [redacted] followed up on the instruction and built the store as we suggest.[redacted] misstates the guarantee provided, it is based upon the methods taught being able to allow the customer to develop their own store, [redacted] never attempted to build the store or sell products. As indicated we are allowing [redacted] to cancel the additional purchase made, and we will reach out to [redacted] and discuss this matter further and get additional detail which we are missing. Thank you for the opportunity to respond to this customer’s concerns.
We have received the complaint submitted by [redacted] to your office. Our records reflect this was responded to, but it has been very difficult to reach Mr. [redacted].Calls to Mr. [redacted] and emails were unanswered. We have recently been able to reach Mr. [redacted] who has moved to Florida,...
which may part of the communication issue.We are now working directly with Mr. [redacted] to process a refund. The event he paid for we cancelled due to the hurricane, to no fault of his or ours. This would have been done previously if not for the difficulty of communication.We thank you for the ability to respond to this issue, and are glad we could resolve the issue with Mr. [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I submitted a cancellation to the email that was provided on the form. Attached it the email that was sent. The email shows that an attachment was sent with the request. That attachment is the original copy of the front page of the contract. This was the only directions that was listed on the back of the contract that was needed to get a refund. I enrolled in the diamond program on 6/11/17 (which was a Sunday). The direction was to send a email with the three days after signing, excluding Sundays and Holidays). I sent the cancellation on 6/12/17. This was within the three days time-frame. -[redacted]
Regards,
[redacted]
Hello, Our records did not reflect a refund request within three days, we have asked for additional documentation. If we get the documentation that shows this request was within the right to cancel period, we will issue a refund without any issues. Thank you for your assistance in...
getting this matter resolved.