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FBI Air

5483 Lee St. Unit 7, Lehigh Acres, Florida, United States, 33971

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FBI Air Reviews (%countItem)

I love this company so much I replace both of my units on out multi family duplex 4 years ago. We have have our fare share of issues with them but one thing I am so pleased to say it is that we have had such a great experience with them and everytime we have an issue they send out the best train tech to take care of the issue for us. We could not be happier with them and love that we feel like family. Thank you Rich from fbi air for your service and professionalism you show.

Service call to house for AC repair.
I purchased a brand new AC unit from FBI air in July 2016. We have been pleased with unit, no issues at all. However on June 18th AC was not blowing out air, the outside condenser was turning on, but not blowing out air.
We place service call and they (FBI) said they would send technician out. They told me it would be $75 service plus whatever needs to be repaired. I have no problem with service fee.
The technician arrives at 9:02 am on June 19th..He goes into attic and then comes in and said the motor is bad. He then indicated that the motor was under warranty. I would only pay for labor and parts. He then proceeds to say he will look and make sure everything is fine outside (condenser) which it was fine. He then comes in and says the bill is $425! I was so disgusted in this. It is now 9:25 am. I asked why so much and he gives me some bs story about how he upgraded the motor and that is how much it is..So for 23 minutes THEY CAN CHARGE $350 for labor ??? That is price gouging and fraud. That is ridiculous.

Desired Outcome

This should be resolved by having so my cost either applied for a maintenance fee contract for year to offset this, which is around $140 .

FBI Air Response • Jun 20, 2020

Hello ***

I am sorry for this experience you had with us. We appreciate your business in 2016 and glad your system worked great for the past 4 years with no maintenance done. I would like to explain our charges; we do charge $75 for a diagnostic. This fee is for us driving to your home and checking out your AC system. We are a flat rate company, which means whether were there for 30 minutes or 1 hour it's still the same charge. The tech that serviced your AC has been doing AC for over 15 years. With that experience he learned how to be fast and efficient. After your job is completed my office gets involved (another 30 minutes) to submit your warranty of the motor and has to call the warehouse to order another motor which we will have to drive out to the warehouse and drop off the failed motor and get the new motor in return (1 hour). Not to mention our company spends thousands of dollars to stock our vehicles so we can get our valued customers air immediately without wasting their time. What the $350 charge is for also is our 1 year labor warranty. If that motor breaks down again within the first year of installing it, you will not have to pay a labor fee. So the $350 you spent was more than a 15-20 minute job. It goes further, for an entire year. It will ensure the future of our company, our techs and ensures that when you dial our phone again we will be on the other line waiting to server you.

Customer Response • Jun 23, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
They are so full of ***. I will post on social media there

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Address: 5483 Lee St. Unit 7, Lehigh Acres, Florida, United States, 33971

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+1 (239) 491-3708

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