The customer contacted FBi Buildings and spoke to our Customer Service Representatives regarding the doors on their recently constructed equine barn. ...
The initial response was to send a company representative to assess the situation and provide a plan to address the issue. Communication to follow up on the concern became difficult and FBi Buildings apologizes that this has delayed a resolved complaint. The doors the customer purchased were noted to be “unfinished” and required painting or sealing to withstand the weather elements. Although they were painted by the customer, not all exposed edges received protection which resulted in the warping of the door panels. FBi Buildings recognizes that the necessity of completely treating the door after installation may have not been fully detailed and communicated to the customer. FBi Buildings has been in contact with the customer and has agreed to replace the door panels at no charge. Furthermore, FBi Buildings will provide the customer with a detailed explanation of the necessary sealing requirements to ensure the longevity of the product.
The customer contacted FBi Buildings and spoke to our Customer Service Representatives regarding the doors on their recently constructed equine barn. The initial response was to send a company representative to assess the situation and provide a plan to address the issue. Communication...
to follow up on the concern became difficult and FBi Buildings apologizes that this has delayed a resolved complaint. The doors the customer purchased were noted to be “unfinished” and required painting or sealing to withstand the weather elements. Although they were painted by the customer, not all exposed edges received protection which resulted in the warping of the door panels. FBi Buildings recognizes that the necessity of completely treating the door after installation may have not been fully detailed and communicated to the customer. FBi Buildings has been in contact with the customer and has agreed to replace the door panels at no charge. Furthermore, FBi Buildings will provide the customer with a detailed explanation of the necessary sealing requirements to ensure the longevity of the product.
The customer contacted FBi Buildings and spoke to our Customer Service Representatives regarding the doors on their recently constructed equine barn. ...
The initial response was to send a company representative to assess the situation and provide a plan to address the issue. Communication to follow up on the concern became difficult and FBi Buildings apologizes that this has delayed a resolved complaint. The doors the customer purchased were noted to be “unfinished” and required painting or sealing to withstand the weather elements. Although they were painted by the customer, not all exposed edges received protection which resulted in the warping of the door panels. FBi Buildings recognizes that the necessity of completely treating the door after installation may have not been fully detailed and communicated to the customer. FBi Buildings has been in contact with the customer and has agreed to replace the door panels at no charge. Furthermore, FBi Buildings will provide the customer with a detailed explanation of the necessary sealing requirements to ensure the longevity of the product.
The customer contacted FBi Buildings and spoke to our Customer Service Representatives regarding the doors on their recently constructed equine barn. The initial response was to send a company representative to assess the situation and provide a plan to address the issue. Communication...
to follow up on the concern became difficult and FBi Buildings apologizes that this has delayed a resolved complaint. The doors the customer purchased were noted to be “unfinished” and required painting or sealing to withstand the weather elements. Although they were painted by the customer, not all exposed edges received protection which resulted in the warping of the door panels. FBi Buildings recognizes that the necessity of completely treating the door after installation may have not been fully detailed and communicated to the customer. FBi Buildings has been in contact with the customer and has agreed to replace the door panels at no charge. Furthermore, FBi Buildings will provide the customer with a detailed explanation of the necessary sealing requirements to ensure the longevity of the product.