FBL Financial Group Inc

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your help in this matterThey still have not paid the remainder of the loan, they said it will take two weeks please keep open until thenThey have already returned the down paymentThank you for your services
Regards,
*** ***

Our sales manager called and talked to the customer arranged to refund the customers down payment and buy the R.V. back or fix the  problems with the R.V. and the customer decided to have us buy it back.

customer did not have time to preform a complete diag we looked at the vehicle breifly and on inital inspection found the passenger side seat weight sensor to be visibly broken we informed customer to start that this sensor should be replace and reset ocsm sensor and re-test. customer...

called few days later stating that he had had the sensor replaced somewhere else and would like us to reimburse him for the repair I informed him that we would not reimburse him for the cost of the sensor because it was visible broken and needed further diag and did however give him his money back for the diag because we try to do our best to take care of our customers if for any reason we felt responsible we would reimburse him his repairs.