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FCITS Reviews (1)

We received a letter from the Revdex.com stating there was a complaint against our office and we wanted to give our response to the situation This family had outstanding bills from with our office that we had sent to the insurance and then sent to the family We later found out that the address on file was incorrect but the mom stated that she had her mailed forwarded and somehow never received the multiple statements we sent, we then changed the address to the new address We again sent the statement to the correct address and she had to of received it because the mom called us about it on 6/1/ We spoke with mom about the situation that since the bill was outstanding for so long and we didn’t receive a response that the next step would be handled by our collection agency She previously stated that we were billing the incorrect insurance company but after verifying the insurance with mom the insurance we had on file and were billing was correct She stated on June that she would be contacting the insurance company about the outstanding claims and she never called back to give an update in what insurance stated Mom called again on June stating we ruined her credit, which our collection agency doesn’t touch credit scores I informed her of this and I contacted our collection agency to see what the situation was Our account holder there informed us that mom has given them multiple stories about the situation as well, stating our office informed her to pay us not the collection agency which was not the case at all Our office policy is once you are sent to collections you are fired from our practice, by law we have to continue care from the date of termination for days which was stated in the Goodbye Letter we mailed to her, which she stated she again never received Somehow she received the final statement we mailed to her but none of the dismissal letters we mailed to her after that to the same address On 8/12/she called to make an appointment and we stated we are no longer able to see the patient in our office due to not holding up the financial responsibilities and she stated she would be coming in anyway She came in the office and had a discussion with DrRudicel stating she came to our office previously and changed her address and never received statements despite having a forwarding address She stated we informed her to pay us and our collection agency told her to pay them so she paid the collection agency and then somehow she was dismissed from our practice The final payment wasn’t paid to our collection agency until 7/21/which was a month after sending out the termination letter We made a copy of the patients records and sent them to mom the same day she came in so she would have them to start care with another office immediatelyI see she states on the bottom of the letter you mailed to us that she wants this removed from her credit report but again we don’t ever touch credit reports and I have confirmed that with our agency Thank you, North Star Pediatrics

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