I am sorry for the long delays I completely understand your frustration Unfortunately, we have had difficulty getting all of our product back in stock after purchasing the company from the previous owner who bankrupted it We do intend to get most of our products back in stock, including these pages that you ordered, but there have been delays due to our small staff and quality issues with our new manufactures To be honest people just don't make these things the way they used to and we are very concerned with providing durable long lasting items to our customers We are aware of this fact and that is why you were not charged for your order We do not charge until we ship The shipping cost online is also just an estimate your actual shipping cost will be about $ You do also have the option to cancel at any time if you no longer wish to wait but I do understand you want your product and I would be happy to reach out to you as soon as they do come in Have a nice day***
I am sorry that your experience with our company was not satisfactoryI completely understand your frustrationWe did reach out and attempted to help you get your item replacedYou were sent a return shipping label even being out of the time frame to report the issueWe do understand things do happen but we have a policy we have to abide byAs stated over the phone and email we have processed a refund for the order in the amount for the merchandise as outlined in out return and exchange policyWe did not apply the 15% restocking fee as we felt that was not fit for this situationWe would like to work with you in the future and can assure you as our company continues to grow we will continue to satisfy and give our customers quality products and service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
I am sorry that your experience with our company was not satisfactory. I completely understand your frustrationAs discussed on 1/via email we will process a refund for the order in the full amount and it could be 7-business days for your financial institution to put it back on your
cardAfter reviewing the order your refund was processed and you were emailed a receipt on 2/8/as confirmationI hope this situation doesn’t keep you from working with us in the future as we are still a growing company and want to improve and satisfy our long standing and future customers
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me under the current circumstances The subject of the Credit Card charging or card info stored until shipment was NEVER an issue to meI knew full well that I would not be billed until shipmentIt is in the stalled delivery time period that I am bothered withI am concerned that when I called numerous times that the agents never said anything about inferior made products that were rejected and other problemsI was led to believe otherwise that it was just in deliveryI am willing to give the referenced company ONE more chance to resolve this problem ASAPI do hope that on the company website they will mentioned to customerrs that there is a problem with that particular itemNot to do so and make it look like it's available is bad business indeedLastly, until I get the call from FDM brands about the availability of my order I will still consider this complaint matter openThis is not yet resolved
Regards,
*** ***
We do apologize for the inconvenienceWe did agree to fully refundThat has been processedIt can be up to 7-business days for the refund to appear back on the card as discussed over the phone
I am sorry that your experience with our company was not satisfactory. I completely understand your frustrationWe did agree to fully refund for the order and we will be sending you replacement pages for the ones you received that were defectiveThat refund has been processedIt can be
up to 7-business days for the refund to appear back on the card as discussed via emailNormally this is not an issue we come acrossI hope this situation doesn't keep you from working with us in the future as we are still a growing company and want to improve and satisfy our long standing and future customers
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry for the long delays. I completely understand your frustration. Unfortunately, we have had difficulty getting all of our product back in stock after purchasing the company from the previous owner who bankrupted it. We do intend to get most of our products back in stock,...
including these pages that you ordered, but there have been delays due to our small staff and quality issues with our new manufactures. To be honest people just don't make these things the way they used to and we are very concerned with providing durable long lasting items to our customers. We are aware of this fact and that is why you were not charged for your order. We do not charge until we ship. The shipping cost online is also just an estimate your actual shipping cost will be about $5. You do also have the option to cancel at any time if you no longer wish to wait but I do understand you want your product and I would be happy to reach out to you as soon as they do come in. Have a nice day. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry that your experience with our company was not satisfactory. I completely understand your frustration. We did reach out and attempted to help you get your item replaced. You were sent a return shipping label even being out of the time frame to report the issue. We do understand things...
do happen but we have a policy we have to abide by. As stated over the phone and email we have processed a refund for the order in the amount for the merchandise as outlined in out return and exchange policy. We did not apply the 15% restocking fee as we felt that was not fit for this situation. We would like to work with you in the future and can assure you as our company continues to grow we will continue to satisfy and give our customers quality products and service.
I am sorry for the long delays I completely understand your frustration Unfortunately, we have had difficulty getting all of our product back in stock after purchasing the company from the previous owner who bankrupted it We do intend to get most of our products back in stock, including these pages that you ordered, but there have been delays due to our small staff and quality issues with our new manufactures To be honest people just don't make these things the way they used to and we are very concerned with providing durable long lasting items to our customers We are aware of this fact and that is why you were not charged for your order We do not charge until we ship The shipping cost online is also just an estimate your actual shipping cost will be about $ You do also have the option to cancel at any time if you no longer wish to wait but I do understand you want your product and I would be happy to reach out to you as soon as they do come in Have a nice day***
I am sorry that your experience with our company was not satisfactoryI completely understand your frustrationWe did reach out and attempted to help you get your item replacedYou were sent a return shipping label even being out of the time frame to report the issueWe do understand things do happen but we have a policy we have to abide byAs stated over the phone and email we have processed a refund for the order in the amount for the merchandise as outlined in out return and exchange policyWe did not apply the 15% restocking fee as we felt that was not fit for this situationWe would like to work with you in the future and can assure you as our company continues to grow we will continue to satisfy and give our customers quality products and service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
I am sorry that your experience with our company was not satisfactory. I completely understand your frustrationAs discussed on 1/via email we will process a refund for the order in the full amount and it could be 7-business days for your financial institution to put it back on your
cardAfter reviewing the order your refund was processed and you were emailed a receipt on 2/8/as confirmationI hope this situation doesn’t keep you from working with us in the future as we are still a growing company and want to improve and satisfy our long standing and future customers
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me under the current circumstances The subject of the Credit Card charging or card info stored until shipment was NEVER an issue to meI knew full well that I would not be billed until shipmentIt is in the stalled delivery time period that I am bothered withI am concerned that when I called numerous times that the agents never said anything about inferior made products that were rejected and other problemsI was led to believe otherwise that it was just in deliveryI am willing to give the referenced company ONE more chance to resolve this problem ASAPI do hope that on the company website they will mentioned to customerrs that there is a problem with that particular itemNot to do so and make it look like it's available is bad business indeedLastly, until I get the call from FDM brands about the availability of my order I will still consider this complaint matter openThis is not yet resolved
Regards,
*** ***
We do apologize for the inconvenienceWe did agree to fully refundThat has been processedIt can be up to 7-business days for the refund to appear back on the card as discussed over the phone
I am sorry that your experience with our company was not satisfactory. I completely understand your frustrationWe did agree to fully refund for the order and we will be sending you replacement pages for the ones you received that were defectiveThat refund has been processedIt can be
up to 7-business days for the refund to appear back on the card as discussed via emailNormally this is not an issue we come acrossI hope this situation doesn't keep you from working with us in the future as we are still a growing company and want to improve and satisfy our long standing and future customers
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry for the long delays. I completely understand your frustration. Unfortunately, we have had difficulty getting all of our product back in stock after purchasing the company from the previous owner who bankrupted it. We do intend to get most of our products back in stock,...
including these pages that you ordered, but there have been delays due to our small staff and quality issues with our new manufactures. To be honest people just don't make these things the way they used to and we are very concerned with providing durable long lasting items to our customers. We are aware of this fact and that is why you were not charged for your order. We do not charge until we ship. The shipping cost online is also just an estimate your actual shipping cost will be about $5. You do also have the option to cancel at any time if you no longer wish to wait but I do understand you want your product and I would be happy to reach out to you as soon as they do come in. Have a nice day. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am sorry that your experience with our company was not satisfactory. I completely understand your frustration. We did reach out and attempted to help you get your item replaced. You were sent a return shipping label even being out of the time frame to report the issue. We do understand things...
do happen but we have a policy we have to abide by. As stated over the phone and email we have processed a refund for the order in the amount for the merchandise as outlined in out return and exchange policy. We did not apply the 15% restocking fee as we felt that was not fit for this situation. We would like to work with you in the future and can assure you as our company continues to grow we will continue to satisfy and give our customers quality products and service.