Feather River Termite

I directly contacted the business and tried to get a partial credit for the unacceptable work they preformed, however they were not willing to do anything for us If you can help me get some type of refund that would be great.Thanks,***

Review: Feather River Termite was completely careless when doing work on our property. We sold our house and the buyers used Feather River Termite for the pest inspection. There was some wood damage on our patio roof and a couple places in the eves that needed replacing so we agreed to pay for the work for the buyers. Escrow was closing about a week and half later so we did not have time to get another contractor in to do the work and we agreed to have FRT do the repairs. This company could not roll a refrigerator away from a wall to inspect what was behind it (I do understand this is a liability issue and that's totally fine with me), but they had no problem tearing down our fence to drive their truck into our back yard to pick up scraps from the work they'd done. They put the fence back very poorly and it looked terrible, and the worst part about that is they still did not pick everything up, we had to clean up after them. They took the water source for our animals down on a 95 degree day and didn't put it back when they left. They also detached our downspout from the gutter and never reattached it, just balanced it against a post with loose screws hanging on, butchered one of our rose bushes down to a nub, left things on the roof, and spilled paint drops on our concrete patio. They "finished" their work on a Thursday or Friday and we were moving out that weekend in order to close escrow on a Tuesday. We knew we didn't have time to get the company back to the house before everything needed to be fixed for the new buyers at the beginning of the week so we cleaned up after them and fixed everything they left undone or messed up. When we called to talk about these issues all they could offer was to come fix their mistakes and say sorry. We let them know there was no time to wait for them to come back and had taken care of it ourselves. They would not reduce the amount we paid for the work to be done, which was a total racket anyway, we'd only agreed to have them do it to close escrow on time. It's sad that someone will do business this way and all they can offer is the office manager calling to say "I'm sorry." Our experience with Feather River Termite was terrible and I would not recommend them to anyone.Desired Settlement: I have already contacted the business and asked them to make this right but they are not willing so I just want to make sure that this business cannot treat future customer in such a disrespectful manner.

Consumer

Response:

I directly contacted the business and tried to get a partial credit for the unacceptable work they preformed, however they were not willing to do anything for us. If you can help me get some type of refund that would be great.Thanks,[redacted]