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Featherman Equipment LLC

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Reviews Featherman Equipment LLC

Featherman Equipment LLC Reviews (4)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: It is false There was no accusations of lying Also I accepted his offer of the scraping tool and it was never sent I informed him that I was hanging up because he had begun yelling at me and was talking over everything I saidHis demeanor was angry and abusiveI never received an offer of a goodwill check eitherHe ceased communicating as soon as he figured out that he could delete my review Regards, Brianna ***

This customer accepted the terms and conditions which begins with inspecting shipment for damages - written below - and viewable at this link:https://www.***.com/faq/***/Inspect Shipment for DamagesPlease inspect freight carefully for damage before accepting
***man Equipment cannot be liable for any unclaimed shipping damages.This customer missed the delivery driver and missed the opportunity to reject the shipment and file the damage claim. The customer was asked about the extent of the damage and she provided photos (below)She was told we regretted the condition, that it impacted performance in no way, that her warrantee remains valid for one yearShe asked for nothing from us then nor ever until this Revdex.com complaint.The customer’s calls were returned in a timely manner but our office manager could only continue to apologize and say that we regret the situation. The customer gave us a negative review on our Facebook business page and I called within minutes of that post to ask whyShe felt she had been badly treated by usI told her I could send her an edging tool to take the scuff marks outShe wasn’t interestedAbruptly she said she was going to have to hang upI asked her to stay on the line a little longer and maybe we could work this outShe hung upThere was no emotional activation on my partThe loud and angry comments are false.I immediately emailed customer offering $of goodwill moneyAt nearly the same time a second Facebook post appeared accusing me of things worse than being loud and angryI deleted and banned the customer from commenting and did not send the goodwill check

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
It is false.  There was no accusations of lying.   Also I accepted his offer of the scraping tool and it was never sent.   I informed him that I was hanging up because he had begun yelling at me and was talking over everything I said. His demeanor was angry and abusive. I never received an offer of a goodwill check either. He ceased communicating as soon as he figured out that he could delete my review.
Regards,
Brianna [redacted]

Dear [redacted],In receipt of your latest communication with customer's rejection. Our final response is that we will have to agree to disagree with this customer. There was no interest expressed by the customer in the edging tool. We will gladly send her one now however. There was no yelling, no talking over her, only an appeal to stay on the phone to try to get to what she wanted.The photos speak for themselves. After 30 seconds with the edging tool her equipment will pass for new.Thank you,

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Address: 20251 State Hwy 190, Jamesport, Missouri, United States, 64648

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