Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Dear Revdex.com of Eastern Boston Date Sept 11, 2017I am responding as the operator of Feathers Med Spa to a notice I received via land mail postmarked 9/6/17 in reference to complaint # [redacted] that was filed on Aug 30,2017.I would like to break down the clients visits and issues that were addressed.On...
June 24 th client came in as recommended by one of our aesthetic workers who was also her friend. Client was concerned about the lines above her lip as well as her complexion due to multiple acne scars and facial hair. She asked about the laser options for her scars and hair and I had my laser specialist discuss treatment options with her as I do not do and am not certified in laser treatments. I never offered my services with the laser as she is indicating. I would never do anything I was not trained in doing. After that was discussed we reviewed options for her lip lines as well as her crows feet (laugh line) and her concern about her forehead wrinkles. We discussed fillers as well as [redacted], all risks benefits were reviewed, educational brochures provided for her review and she was given advise to think about options and schedule another visit. We also discussed use of the Hydrafacial to aid in her skin concerns as a conjunction treatment. After a 60 minute consultation client decided she wanted to start her treatments today including the Hydrafacial as well a [redacted] to her crows feet and [redacted] filler to lip lines. Client indicated she would work on her acne scars and facial hair at another time.Total time spend at spa that day 2.5 hours. Client left appearing satisfied. In response to clients statements about aesthetic getting a bonus for the facial, all aesthetics employees are sub contractors and get payed on commission. To what was said when I was not in the room I can not answer to or comment on. Client opted to pay via Doc Pay a service that is offered at the spa., a non interest monthly payment plan. Her total services that day were $1083.00, she put down 20% which totaled $216.00, balance $867.00.Aesthetic called her following day to see how things were and no concerns mentioned at that time. I was not aware of any issues she was having until a week later.Her follow up appointment was July 8, 2017 and we discussed her concern about her lip looking bigger on one side. We reviewed use of fillers and the time it takes for it to settle in but was willing to use the Hyaluronidase to remove the filler completely , partially or the [redacted] to try and soften her issue. Since client wanted more [redacted] to forehead that day we decided as a team to try the [redacted] since the filler was still settling in and we should wait a couple more weeks to see. Client received a total on 40 units of [redacted] on that day total price $480.00 but charged only $336.00 to her Doc Pay. Balance $1203.00.Client was asked to make a follow up appointment prior to leaving but she said she would call.On July 14 th client started emailing me through me personnel account how she was not seeing results, not happy with the way her lip looked and that she did not see any results from the Hydrafacial. I tried to explain as with most treatments results vary and multiple treatments may be needed for optimal results. I was not in the room when she got the facial so I can not comment on that. I asked her to make a follow up visit again.The spa never received a call for a follow up visit instead on July 18th I was informed her Doc Pay account was closed due to invalid account/ account closed.I tried to discuss payment with client and that is when I started getting inappropriate emails again to my personnel account and as I tried responding to each was to have her come in again as requested at her last appointment. I was deeply concerned about how unhappy she was and was willing to do whatever we could to satisfy her. I have been in the medical field for 30 years and have done nothing but take care of people and there needs. She started threatening me and my business with the Revdex.com, [redacted] as well as the [redacted] Magazine. She told me she was going to another spa , made the appointment to have them correct her lip and she told that company what I did to her and then in the next email stated they would not fix it since it was my responsibility. Again and again I asked her to come in but never saw her only the emails with her complaints about my abilities which I will always backup and have complete faith and confidence in.As with most Med Spas clients come in with concerns and treatment options can be reviewed with all risk benefit ratios reviewed but it is the client who makes the final decision as to what treatments they want to have done. No treatment is done without the clients consent and understanding of the treatment/procedure. I did try to get a new bank account from the client to reinstate her Doc Pay but due to her harassing emails and threats I decided to call it a loss and abolish our professional ties. I wanted to make client happy but not sure if possible.Clients abolished bill $1203.00 so for her dispute about the money she got $1563.00 worth of services/ products for $216.00.Thanks you for our timeFeathers Med Spa[redacted] FNP-BC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Dear Revdex.com of Eastern Boston Date Sept 11, 2017I am responding as the operator of Feathers Med Spa to a notice I received via land mail postmarked 9/6/17 in reference to complaint # [redacted] that was filed on Aug 30,2017.I would like to break down the clients visits and issues that were addressed.On...
June 24 th client came in as recommended by one of our aesthetic workers who was also her friend. Client was concerned about the lines above her lip as well as her complexion due to multiple acne scars and facial hair. She asked about the laser options for her scars and hair and I had my laser specialist discuss treatment options with her as I do not do and am not certified in laser treatments. I never offered my services with the laser as she is indicating. I would never do anything I was not trained in doing. After that was discussed we reviewed options for her lip lines as well as her crows feet (laugh line) and her concern about her forehead wrinkles. We discussed fillers as well as [redacted], all risks benefits were reviewed, educational brochures provided for her review and she was given advise to think about options and schedule another visit. We also discussed use of the Hydrafacial to aid in her skin concerns as a conjunction treatment. After a 60 minute consultation client decided she wanted to start her treatments today including the Hydrafacial as well a [redacted] to her crows feet and [redacted] filler to lip lines. Client indicated she would work on her acne scars and facial hair at another time.Total time spend at spa that day 2.5 hours. Client left appearing satisfied. In response to clients statements about aesthetic getting a bonus for the facial, all aesthetics employees are sub contractors and get payed on commission. To what was said when I was not in the room I can not answer to or comment on. Client opted to pay via Doc Pay a service that is offered at the spa., a non interest monthly payment plan. Her total services that day were $1083.00, she put down 20% which totaled $216.00, balance $867.00.Aesthetic called her following day to see how things were and no concerns mentioned at that time. I was not aware of any issues she was having until a week later.Her follow up appointment was July 8, 2017 and we discussed her concern about her lip looking bigger on one side. We reviewed use of fillers and the time it takes for it to settle in but was willing to use the Hyaluronidase to remove the filler completely , partially or the [redacted] to try and soften her issue. Since client wanted more [redacted] to forehead that day we decided as a team to try the [redacted] since the filler was still settling in and we should wait a couple more weeks to see. Client received a total on 40 units of [redacted] on that day total price $480.00 but charged only $336.00 to her Doc Pay. Balance $1203.00.Client was asked to make a follow up appointment prior to leaving but she said she would call.On July 14 th client started emailing me through me personnel account how she was not seeing results, not happy with the way her lip looked and that she did not see any results from the Hydrafacial. I tried to explain as with most treatments results vary and multiple treatments may be needed for optimal results. I was not in the room when she got the facial so I can not comment on that. I asked her to make a follow up visit again.The spa never received a call for a follow up visit instead on July 18th I was informed her Doc Pay account was closed due to invalid account/ account closed.I tried to discuss payment with client and that is when I started getting inappropriate emails again to my personnel account and as I tried responding to each was to have her come in again as requested at her last appointment. I was deeply concerned about how unhappy she was and was willing to do whatever we could to satisfy her. I have been in the medical field for 30 years and have done nothing but take care of people and there needs. She started threatening me and my business with the Revdex.com, [redacted] as well as the [redacted] Magazine. She told me she was going to another spa , made the appointment to have them correct her lip and she told that company what I did to her and then in the next email stated they would not fix it since it was my responsibility. Again and again I asked her to come in but never saw her only the emails with her complaints about my abilities which I will always backup and have complete faith and confidence in.As with most Med Spas clients come in with concerns and treatment options can be reviewed with all risk benefit ratios reviewed but it is the client who makes the final decision as to what treatments they want to have done. No treatment is done without the clients consent and understanding of the treatment/procedure. I did try to get a new bank account from the client to reinstate her Doc Pay but due to her harassing emails and threats I decided to call it a loss and abolish our professional ties. I wanted to make client happy but not sure if possible.Clients abolished bill $1203.00 so for her dispute about the money she got $1563.00 worth of services/ products for $216.00.Thanks you for our timeFeathers Med Spa[redacted] FNP-BC