Feature Marketing, Inc.

I had not responded to the Revdex.com yet, as I have been in and out of the hospital over the last several monthsI believe this company could have used the phones, but I am refunding their moneyI will be sending the funds to them in the next few daysWe have always worked hard to take care of all of
our customersLet me know if you have any further questions of meI can be reached at *** Thank You, *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Update 12/9/15 - Refund has been issued. Thanks to Revdex.com for facilitating the resolution.

I had not responded to the Revdex.com yet, as I have been in and out of the hospital over the last several months. I believe this company could have used the phones, but I am refunding their money. I will be sending the funds to them in the next few days. We have always worked hard to take care of all...

of our customers. Let me know if you have any further questions of me. I can be reached at [redacted] Thank You, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Update 12/9/15 - Refund has been issued. Thanks to Revdex.com for facilitating the resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Update 12/9/15 - Refund has been issued. Thanks to Revdex.com for facilitating the resolution.

I had not responded to the Revdex.com yet, as I have been in and out of the hospital over the last several months. I believe this company could have used the phones, but I am refunding their money. I will be sending the funds to them in the next few days. We have always worked hard to take care of all...

of our customers. Let me know if you have any further questions of me. I can be reached at [redacted] Thank You, [redacted]

Review: In January, we purchased $700 worth of phones listed a brand new in box, from Feature Marketing. Upon receiving, we found that they were pre-owned, and all had password locks on them. We made many calls and emails and worked with Feature Marketing's technical team to try to bypass or reset the passwords. After several weeks, Feature marking instructed us to return the phones. All were returned with the plan of refunding us.

Several messages, telephone calls, emails, and many weeks later, we have been repeatedly told that the owner [redacted] would contact us, but he has not done so and the claim is that nobody else can further assist.Desired Settlement: We would like a full refund of our purchase price o $700

Business

Response:

I had not responded to the Revdex.com yet, as I have been in and out of the hospital over the last several months. I believe this company could have used the phones, but I am refunding their money. I will be sending the funds to them in the next few days. We have always worked hard to take care of all of our customers. Let me know if you have any further questions of me. I can be reached at [redacted] Thank You, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Update 12/9/15 - Refund has been issued. Thanks to Revdex.com for facilitating the resolution.