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Febo International

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Febo International Reviews (3)

Complaint: [redacted] I am rejecting this response because: I was not given an option for a refundThe item is under a year warranty and was purchased in November of The item was rarely used from November to MarchThe mother board initially caught on fire, they sent another and it did not work as wellI called back and wanted to speak to her about a refund instead of being sent another mother boardI hadn't received a call backI left a message stating I would contact the Revdex.com if I didn't get a response from her[redacted] called changed her story that they will be sending a full insertI told her that the product is unsafe and a fire hazard and that I want a refundHer response is she will send a inserter it will be here in SeptemberI asked why September and she said it comes from China and deliveries are four times a yearI asked to speak to someone higher ranking than her to resolve my issue an she said he is in China, her response What do you want me to do take of leave it We were never given an option of reimbursement Sincerely, [redacted] ***

I spoke to the customer yesterday April 11th and told her we would send her a replacment insert But that I only get deliverys a year and my next delivery is in September And that I would send it as soon as it comes in As far as I knew, she was satisfied with a replacement
insert

. Complaint: [redacted]I am rejecting this response because: I was not given an option for a refund. The item is under a year warranty and was purchased in November of 2016. The item was rarely used from November to March. The mother board initially caught on fire, they sent another and it did not work as well. I called back and wanted to speak to her about a refund instead of being sent another mother board. I hadn't received a call back. I left a message stating I would contact the Revdex.com if I didn't get a response from her.[redacted] called changed her story that they will be sending a full insert. I told her that the product is unsafe and a fire hazard and that I want a refund. Her response is she will send a inserter it will be here in September. I asked why September and she said it comes from China and deliveries are four times a year. I asked to speak to someone higher ranking than her to resolve my issue an she said he is in China, her response What do you want me to do take of leave it.  We were never given an option of reimbursement.
Sincerely,[redacted]

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