Fecera's Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:1) I have been contacting companies to remove my
name/address from their mailing lists since before I moved to Pennsylvania in I do this for privacy,
security and, especially, for environmental reasonsI contacted Fecera's every
time I received their junk mail, but they ignored all my requests – until April when I indicated I would
contact the Revdex.com to intervene on my behalfOnly then did
Fecera's respond to my message, but only to say that they would not honor my
request
2) Fecera's also never acknowledged my request that they not
rent, sell, or share my personal information with Fecera's affiliate and
nonaffiliated companies
3) In all the years I have asked companies to remove my
name/address from their mailing lists, Fecera's was the only one who did not
comply with my requestFecera's is not the only company that uses an
advertising agency, so their excuses are unacceptable
4) Fecera's attached PDF response makes no mention of any
resolution
5) I do not wish to receive any further communication from
Fecera's, since they clearly have no intention of honoring my requestIf I
receive any more junk mail from Fecera's, I will try to find a consumer
advocacy group, and possibly the Federal Trade Commission, to deal with them
I would like to thank [redacted] and the RevDex.com for their efforts on my behalf.
Regards,
[redacted]

We are not ignoring this ladies complaint.  We have spoken to her several times  in the past and assured her that we do not have her name on Fecera's mailing list.   We have an advertising agency who purchases mailing lists from mailing list companies.  Her name must be on a...

general list.  When our agency sends direct mail advertising and purchases a list her name apparently is on the list.  We do not have any control over the names that appear on the list.  There is no way we can remove her name from another companies list.We are sorry that she is offended and  we apologize for this problem

We are unable to scan at the present time but want to fax the information on Complaint #[redacted],We responded to this complaint 4/1/15 as attached

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1) I have been contacting companies to remove my
name/address from their mailing lists since before I moved to Pennsylvania in 2004. I do this for privacy,
security and, especially, for environmental reasons. I contacted Fecera's every
time I received their junk mail, but they ignored all my requests – until April 2015 when I indicated I would
contact the Revdex.com to intervene on my behalf. Only then did
Fecera's respond to my message, but only to say that they would not honor my
request.
2) Fecera's also never acknowledged my request that they not
rent, sell, or share my personal information with Fecera’s affiliate and
nonaffiliated companies.
3) In all the years I have asked companies to remove my
name/address from their mailing lists, Fecera's was the only one who did not
comply with my request. Fecera's is not the only company that uses an
advertising agency, so their excuses are unacceptable.
4) Fecera's attached PDF response makes no mention of any
resolution.
5) I do not wish to receive any further communication from
Fecera's, since they clearly have no intention of honoring my request. If I
receive any more junk mail from Fecera's, I will try to find a consumer
advocacy group, and possibly the Federal Trade Commission, to deal with them.
I would like to thank [redacted] and the RevDex.com for their efforts on my behalf. 
Regards,
[redacted]

sending copies of invoice to [redacted]
Invoice [redacted] we delivered a [redacted] sofa 797.88 and a universal chest 997.88 tax was 118.49 plus delivery charge to [redacted] 179.00 total $2093.25 She paid 1073.25 we gave her credit for the sofa plus tax of $845.75 on her account at F[redacted]s. She stills owes $174.25 for that delivery.
Invoice [redacted]
[redacted] sofa 699.00 plus tax 41.94 is $740.94
Her credit card was charged for $740.94 When she allows us to pick up the [redacted] sofa we will refund her money minus the money she still owes on Invoice 3-183654 of $174.25 - which gives her a credit of $566.69.
She has not allowed us to pick up the sofa she has in her home. We have been in business for 65 years and we have never not returned money to a customer. We are a reputable company. We are anxious to close this matter with [redacted]. We would like to pick up this sofa on Saturday and give her refund when we are allowed to pick up the sofa. Any discrepancies are handled by our General Manager Jeremy R[redacted] and [redacted] would not allow him to properly handle this matter or her cousin Lee G[redacted].

We are not ignoring this ladies complaint.  We have spoken to her several times  in the past and assured her that we do not have her name on Fecera's mailing list.   
We have an advertising agency who purchases mailing lists from mailing list companies.  Her name...

must be on a general list.  When our agency sends direct mail advertising and purchases a list her name apparently is on the list.  We do not have any control over the names that appear on the list.  There is no way we can remove her name from another companies list.We are sorry that she is offended and  we apologize for this problem

Review: I purchased a sofa and love seat from said company on 9/25/13 and was told my furniture was not in stock, but was expected in on 10/13/13 and that I would receive a call as soon as the shipment arrived to schedule delivery. That week I received no phone call so I called and was told that the furniture was on back order and would arrive the following week (10/22/13 or 10/23/13). I still did not hear anything so I called back and spoke to the manager who told me that furniture would arrive either 10/25/13 or 10/28/13. I called back the following day to see when exactly the furniture would arrive and was told that now it was GUARENTEED to arrived on 10/29/13. I just called back today on 10/29/13 and was told that they are really not sure when it would arrive. I asked to speak to the manager and was told that there is no manager there today and that I should call back tomorrow. At this point I feel like I am never going to get my furniture and Fecera's has taken my money.Desired Settlement: I would like my furniture that I ordered or I need a refund so I can go elsewhere.

Business

Response:

November 7, 2013

**. [redacted] Revdex.com

50 West North Street Bethlehem, Pa. 18018-5789

Dear **. [redacted]:

We received your inquiry on customer [redacted] ID [redacted].

Fecera's made delivery of her furniture on November 1, 2013.

We are sorry for the delay, but we can only go by the dates the manufacturer give us and the delivery company. We hope by now **. [redacted] is enjoying her new furniture.

Sincerely,

[redacted] Fecera Fecera's Furniture

Review: May 2014 I purchased a sofa and 2 chairs. When delivered (wet and dirty)

one of the chairs was obviously cracked and the arm of the sofa was broken

in multiple places. The chair was returned for repairs and the sofa was left

in my home until the replacement came in. In the mean time in July 2014

I purchased an additional sofa, mans bedroom chest, end table and 3 lamps.

In August the replacement sofa arrived. It also showed up wet and dirty.

The sofa has a cracked frame and the back of it moves and makes noises

when you sit on it. The manager at the time came to my house himself and

agreed the sofa was in bad condition but asked if I would please follow their

owners policies and allow a furniture repairman to come out. I agreed.

The repairman showed up and I was told by the manager of the store that

they were going to accept the sofa back but asked if I would pick out

something from a different manufacturer. So I did. This was in late

September. In November the sofa purchased in July arrived...late and

damaged. The entire back of the sofa was rippled and bunched up. At that

time they tried to take the original sofa back that I had not been credited for.

I explained that there were 2 separate sofas and the one they were

delivering was for a living room, not my family room. They understood and I

kept the sofa. Two days later they tried to redeliver the same damaged sofa.

Two weeks later they redeliver the sofa purchased in July and once again

they tried to take the original sofa. There is now a new manager who had

difficulty in understanding the chain of events. So as I tried to explain what

happened he replied with a threat of I had there item and it is considered

stolen goods and he was going to notify the police if I didn't give it to the

delivery men. After trying to explain again I finally asked the delivery men

to leave and notified the manager that he was not getting the sofa back

without crediting me for the full purchase price. It has gone down hill from

there. He has lied , continued to threaten me. The manager says it's out of

his hands that I needed to call the corporate office. The corporate office says

it's the store managers job. Back and forth...back and forth. The salesman

who I had worked with had mistakenly never ordered the replacement sofa.

He had all the paper work but never submitted it. This has no baring on the

issue here. I purchased the sofa in full and expect a full refund for that sofa

and the remainder of the deposit back on the sofa purchased in July.Desired Settlement: Refund for full price of sofa including tax

Business

Response:

We issued the credit on the second sofa and have been trying to get the second credit issued for 2 weeks but [redacted] has been unavailable. [redacted] was told that as soon as our delivery men remove the sofa out of her home they would have the credit issued before leaving her property. [redacted] purchased all the items from her cousin Lee G[redacted] who is a sale associate at our [redacted] location. She has also spoken with the store manager Jerry V[redacted] and the general manager Jeremy R[redacted] who works out of the corporate office. Mr. R[redacted] spoke with her last week and is trying to get he set up this Saturday to bring this issue to closure. If she is not comfortable speaking with either man she is more than welcome to speak with Mr. G[redacted] who is her cousin and can also set up the pick up and then have the credit issued. If there is any assistance you could give in finalizing the pick up date it would be greatly appreciated.

Thank you Chris F[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: There has never been any credits issued to me for anything. Not one penny, Chris. Your delivery men were here at my house (last time) on Saturday, November 22nd. and your store manager Jerry not only didn't credit me he threatened me with the police. How dare you say I have not been available for 2 weeks. I have been trying to rectify this since the beginning of September. It wasn't until I got nasty that anyone paid attention. For you to suggest that this is on me is just another reason why doing business with you is just plain ugly. I have tried for 3 months to get in touch with you (Chris F[redacted]) and was told multiple times by 3 maybe 4 employees that they're told to send everything back to the store. That the corporate office doesn't handle any situations. The store manager says it's the corporate office. Once again when I have confirmation from my credit card company that the credit has been issued I will be satisfied. If this continues much further I will be taking another route.

Regards,

Business

Response:

sending copies of invoice to [redacted]

Invoice [redacted] we delivered a [redacted] sofa 797.88 and a universal chest 997.88 tax was 118.49 plus delivery charge to [redacted] 179.00 total $2093.25 She paid 1073.25 we gave her credit for the sofa plus tax of $845.75 on her account at F[redacted]s. She stills owes $174.25 for that delivery.

Invoice [redacted]

[redacted] sofa 699.00 plus tax 41.94 is $740.94

Her credit card was charged for $740.94 When she allows us to pick up the [redacted] sofa we will refund her money minus the money she still owes on Invoice 3-183654 of $174.25 - which gives her a credit of $566.69.

She has not allowed us to pick up the sofa she has in her home. We have been in business for 65 years and we have never not returned money to a customer. We are a reputable company. We are anxious to close this matter with [redacted]. We would like to pick up this sofa on Saturday and give her refund when we are allowed to pick up the sofa. Any discrepancies are handled by our General Manager Jeremy R[redacted] and [redacted] would not allow him to properly handle this matter or her cousin Lee G[redacted].