Hello:I have attached three files:Dental Bill: Shows the $out-of-pocket expense that I paid on the day of the appointmentDental Receipt: Shows the total $bill for the dental appointment The dental office is trying to get Dominion Dental to pay their share, but so far they have not paid anything As such, I will have to pay the entire bill.Dental Insurance: Shows the letter from Dominion Dental, which states that my coverage starts on 3/1/ I should have had coverage since 1/1/2016, or at least 2/1/2016.I can provide other documents or information as needed My daughter helps me compose letters, but this is [redacted] Sincerely, [redacted]
The Revdex.com KSt., NW, 10th Floor Washington, DC Re: ID# [redacted] Dear Ms [redacted] : Thank you for your inquiry received on 07/06/ On behalf of Dominion National we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the Member’s complaint and reach out to the Member directly to resolve her concerns On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding ther matter, please feel free to contact me directly at ###-###-#### Extor [redacted] Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
Dear [redacted] : Thank you for your inquiry (ID# [redacted] ) received on 9/21/On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service Our Financial Services Department has researched the Member’s complaint and will reach out to the Member directly to resolve her concerns We regret the Member’s dissatisfactionProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W***Manager of Grievances and Appeals We Work For Your Benefit
The Revdex.com KSt., NW, 10th Floor Washington, DC Re: ID# [redacted] Dear [redacted] : Thank you for your inquiry received on 3/02/On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectationsProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
Dear [redacted] : Thank you for your inquiry received on 8/31/ On behalf of Dominion National we thank you for your interest with the consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns On behalf of Dominion Dental, we regret that the consumer’s dissatisfaction Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers If we can be of further assistance, or if you have any questions regarding the matter, please feel free to contact me directly at ###-###-#### Ext*** or [redacted] @dominionnational.com Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
Thank you for your inquiry received on 4/3/ On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or [redacted] @dominionnational.com Sincerely, Carey W [redacted] Senior Manager of Grievances and Appeals We Work For Your Benefit
All I ask is for the bill to mailed out after its printed not weeks laterOnce the bill is generated it should be mailed with hours Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to if Dominion follows up with research and information as to why my password was reset multiple times in a day without my knowledge Regards, [redacted]
I have not received a response I spoke with someone at dominion in December They reviewed the issue confirmed I made the deductible with the des and said he had to request a new process number He was going to call me back the next day and provide a letter to the status of the issue None of this has been done The only way I got a call from them was because advised Kaiser that provides this dental insurance with their health insurance contacted them based on my issue I wanted to switch since wanted nothing to do with dominion He called about 12/20th, which Kaiser told me it would be a MsEdwards, but was not He said the dr was with them and confirmed the deductible was paid and may get processed next Tuesday However, nothing was ever sent to me and have no idea the status I can't use their web page since does not allow me to sign in, there is a constant loop, signing in and then back to sign in screen When I call no one can explain my account and have not received a manager call back
Dear [redacted] : Thank you for your inquiry received on 2/17/ On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or [redacted] @dominionnational.com Sincerely, Carey W [redacted] Senior Manager of Quality and Appeals We Work For Your Benefit
Hello:I have attached three files:Dental Bill: Shows the $out-of-pocket expense that I paid on the day of the appointmentDental Receipt: Shows the total $bill for the dental appointment The dental office is trying to get Dominion Dental to pay their share, but so far they have not paid anything As such, I will have to pay the entire bill.Dental Insurance: Shows the letter from Dominion Dental, which states that my coverage starts on 3/1/ I should have had coverage since 1/1/2016, or at least 2/1/2016.I can provide other documents or information as needed My daughter helps me compose letters, but this is [redacted] Sincerely, [redacted]
The Revdex.com KSt., NW, 10th Floor Washington, DC Re: ID# [redacted] Dear Ms [redacted] : Thank you for your inquiry received on 07/06/ On behalf of Dominion National we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the Member’s complaint and reach out to the Member directly to resolve her concerns On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet her expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding ther matter, please feel free to contact me directly at ###-###-#### Extor [redacted] Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
Dear [redacted] : Thank you for your inquiry (ID# [redacted] ) received on 9/21/On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address her concerns; Member feedback is essential for maintaining and improving the quality of our service Our Financial Services Department has researched the Member’s complaint and will reach out to the Member directly to resolve her concerns We regret the Member’s dissatisfactionProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W***Manager of Grievances and Appeals We Work For Your Benefit
The Revdex.com KSt., NW, 10th Floor Washington, DC Re: ID# [redacted] Dear [redacted] : Thank you for your inquiry received on 3/02/On behalf of Dominion Dental Services, Inc., we thank you for your interest with our Member’s complaint and giving us the opportunity to address his concerns; Member feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department researched the Member’s complaint and reached out to the Member directly to resolve his concerns On behalf of Dominion Dental, we regret that the Member’s interaction with our Member Services Department did not meet his expectationsProviding excellent customer service is one of our most important values, and our goal is to always extend quality service to our members If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### Ext [redacted] or [redacted] @dominiondental.com Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
Dear [redacted] : Thank you for your inquiry received on 8/31/ On behalf of Dominion National we thank you for your interest with the consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns On behalf of Dominion Dental, we regret that the consumer’s dissatisfaction Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers If we can be of further assistance, or if you have any questions regarding the matter, please feel free to contact me directly at ###-###-#### Ext*** or [redacted] @dominionnational.com Sincerely, Carey W [redacted] Manager of Grievances and Appeals We Work For Your Benefit
Thank you for your inquiry received on 4/3/ On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or [redacted] @dominionnational.com Sincerely, Carey W [redacted] Senior Manager of Grievances and Appeals We Work For Your Benefit
All I ask is for the bill to mailed out after its printed not weeks laterOnce the bill is generated it should be mailed with hours Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to if Dominion follows up with research and information as to why my password was reset multiple times in a day without my knowledge Regards, [redacted]
I have not received a response I spoke with someone at dominion in December They reviewed the issue confirmed I made the deductible with the des and said he had to request a new process number He was going to call me back the next day and provide a letter to the status of the issue None of this has been done The only way I got a call from them was because advised Kaiser that provides this dental insurance with their health insurance contacted them based on my issue I wanted to switch since wanted nothing to do with dominion He called about 12/20th, which Kaiser told me it would be a MsEdwards, but was not He said the dr was with them and confirmed the deductible was paid and may get processed next Tuesday However, nothing was ever sent to me and have no idea the status I can't use their web page since does not allow me to sign in, there is a constant loop, signing in and then back to sign in screen When I call no one can explain my account and have not received a manager call back
Dear [redacted] : Thank you for your inquiry received on 2/17/ On behalf of Dominion National we thank you for your interest with this consumer complaint and giving us the opportunity to address her concerns; consumer feedback is essential for maintaining and improving the quality of our service Our Grievance and Appeals Department will research the consumer complaint and reach respond directly to resolve her concerns On behalf of Dominion, we regret that the consumer’s interaction with our Member Services Department did not meet her expectations Providing excellent customer service is one of our most important values, and our goal is to always extend quality service to consumers If we can be of further assistance, or if you have any questions regarding this matter, please feel free to contact me directly at ###-###-#### or [redacted] @dominionnational.com Sincerely, Carey W [redacted] Senior Manager of Quality and Appeals We Work For Your Benefit