Federal Cartridge Company Inc Reviews (9)
We have passed this complaint on to management at the rebate center, as this is an outside company that handles all Federal Ammunition rebatesWe have no access to their computer system or recordsWe did receive a reply that the management team was looking into this issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They gave me the rebate, so I was satisfied with their response. I wish they had just given me the rebate in the beginning, and I would have probably done more business with them
I am rejecting this response because:
1) I operated on the premise that my package was going to picked up from the date of my first call - I was to receive a confirmation via email of the directions to take to send the package out. I never received said instructions by email, but continued to operate on the basis of the most previous conversation I had with federal. The following Monday was supposed to be the first day of pickup, but nobody every came. After the first day was missed I called Federal to clarify when the package is being picked up. I was already advised to leave my package outside, but no pick up was ever scheduled. This constitutes unsafe storage of ammunition as it was outside and accessible to the public without restriction (this includes thieves, and other unauthorized users of ammunition). This is a clear violation of Safe Storage laws as it is accessible to the public. It leaves me open to litigation by state/federal entities & liable for the consequences of its' use. I am specifically referencing these laws as federal ammunition would have been liable as well for instructing me to put ammunition outside without an actual pickup scheduled. I refused the only other option I was given (paying for the package to be dropped off at the parcel service) because I would be forced to initially cover the overhead cost. I NEVER rejected the opportunity to have the ammunition picked up at my house, but rather required a confirmation to KNOW when the ammo was getting picked up as it was irresponsible to simply leave it out on my doorstep. I could never get that confirmation so it no longer became a viable option. I was never given a third option for pick up from another location as Federal mentions.2) I lost patience with the available options of pickup after 6 days of calling almost every single day to receive a confirmation number for what was already supposed to be a scheduled pick up. I spent at least a couple of hours going back and forth between the parcel service and federal ammunition to figure out the confirmation of when my package was to be picked up. Again, no confirmation number would be given to me. After roughly a week, I proceeded to escalate the situation try and be connected with a manager. Instead after 3-4 attempts I connected to another 'specialist' who informed me that there is no such thing as safe storage liabilities and that federal ammunition essentially encouraged people to leave their ammunition wherever because they wouldn't be responsible for its improper use. Again, the fact you have staff promoting the unsafe storage/use of ammunition is concerning and a clear indication you fail to hold the weight of real consequences that can occur from improperly stored ammunition. After my last failed attempt of trying to connecti to a supervisor I immediately called Vista Outdoor back and connected with a supervisor of the call center to inform her what had just happened. 3) The fact that Federal Ammunition continues to act carelessly in an America that is struggling with gun violence from one end to the other speaks volumes to how you care about your customers. If you fail to acknowledge that your product can be used in ways that aren't intended, then you fail to properly educate/instruct people on how to prevent said accidents. I am sorry for taking the opportunity to thoroughly think about the fact that a child could easily walk up to my doorstep, open your package, and hurt themselves or someone else. 4) As you can see from my requested resolution for conflict. I am asking for a full refund of the ammunition, not to send it in and continue this unbearable process. I was patient and tried to work with Federal at first, but after 2+ weeks of trying to get answers and then a response from a supervisor I shifted for a full refund for a product that does not work. If you think there is any chance that I will be sending anything your way after the outrageous customer service and time I have invested in the process then I cannot help you. In the case that Federal can't fulfill this I will be forced to give me 2c every time somebody even thinks about using your company as an outlet for anything shooting related.
Initial Business Response /* (1000, 11, 2015/08/17) */
Mr. [redacted] originally contacted us on March 3rd, 2015 with the complaint that he experienced gun damage while shooting ammunition manufactured by Federal Cartridge Company. He had previously contacted the firearms manufacturer, Sig Arms, and...
sent this gun to them for their exam. They denied the claim saying that it was caused by either the aftermarket barrel that was put on the gun or the ammo.
On March 6th we asked Mr. [redacted] to send his gun, the fired case from the incident round, and the remaining unfired ammo to us for evaluation.
When we examined his returned ammo, the exhibit round that he claimed to have caused the damage was not returned. We therefore were provided with no evidence that our ammunition was the incident cartridge that was fired when his gun damaged occurred.
The full box of ammo that he returned to us was tested and met all industry (SAAMI) specifications. The lot number on the packaging showed the ammo was produced on November 7th, 2007. There have been no other incidents or issues reported to us with this lot number.
Initial Consumer Rebuttal /* (3000, 13, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Federal ammunition ask me to send them any ammo I had left I told them clearly that the ammo I had wasn't the same box I used when I fired the pistol john [redacted] said don't worry just send any ammo you have and I told him again that box wasn't open the ammo I used that made the gun explode was from another box which I did not have anymore also sig [redacted] said it "could've" been the aftermarket barrel or the federal ammunition with a over pressure bullet whoever is reading this forum please don't buy any federal ammo there customer service sucks and they don't stand behind there products and John [redacted] is a unprofessional employee there !!!!!!
Final Consumer Response /* (2000, 6, 2015/10/07) */
I am following up on the letter the Revdex.com sent me saying to inform of any communication with federal ammunition. They have tried to call me while I was working and could not answer, but I did return the phone call and talked with a woman saying they...
were processing my check. I did receive the check yesterday. After over three months, sending them the repair bill originally, and about five phone calls and them ignoring me this is finally resolved. I guess this is what it takes federal to honor their obligations. Thank you Revdex.com.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Please be advised that I did receive said $49 check today.I want to thank the Revdex.com for all of your help.
Please call us so we can help to resolve this issue - Our phone number is ###-###-#### and whichever tech rep is available at the time he calls can help him, we take calls from 7 a.m. to 7 p.m. central standard time.
Initial Business Response /* (1000, 10, 2016/01/19) */
Customer contacted us directly. We researched his claim and found he did qualify for the rebate requested. Rebate was approved to process and fulfillment house will release funds on Jan 25.
Initial Consumer Rebuttal /* (2000, 12, 2016/01/28)...
FEDERAL PREMIUM AMMUNITION March 23, 2018 ID: [redacted]) The customer who contacted Federal concerning the misfire issues, was offered several different options to return the ammunition in question, as per our company policy: 1) To leave it out for a UPS...
pickup at Federal's expense (by the way, this is not illegal) 2) To have UPS pick up the ammunition at a different location, such as work, a friend or relative, at Federal's expense. or 3) If the above two options were unsuitable, he could ship the ammunition at his convenience and we would reimburse him for the shipping expense. All of the above suggestions made him very angry and it was difficult to deal with him, because he wouldn't cooperate. We were told that the misfire rate was 40%, which in this company, is extremely high. That is why it is so important that we get the exhibits back to test them. The lot number of the ammunition that the customer provided, shows the ammunition was manufactured in September 2017. A check of our records has shown no other complaints with this ammunition. With a genuine failure rate of 40%, we would expect that a number of customers would also have contacted us by now. We are more than willing to bring this issue to a successful conclusion; however, we need the customer's cooperation to make this happen.
Federal Cartridge Company Inc Rating
Address: 900 Bob Ehlen Dr, Anoka, Minnesota, United States, 55303-7502
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