Initial Business Response / [redacted] (1000, 11, 2015/08/17) */ Mr [redacted] originally contacted us on March 3rd, with the complaint that he experienced gun damage while shooting ammunition manufactured by Federal Cartridge CompanyHe had previously contacted the firearms manufacturer, Sig Arms, and sent this gun to them for their examThey denied the claim saying that it was caused by either the aftermarket barrel that was put on the gun or the ammo On March 6th we asked Mr [redacted] to send his gun, the fired case from the incident round, and the remaining unfired ammo to us for evaluation When we examined his returned ammo, the exhibit round that he claimed to have caused the damage was not returnedWe therefore were provided with no evidence that our ammunition was the incident cartridge that was fired when his gun damaged occurred The full box of ammo that he returned to us was tested and met all industry (SAAMI) specificationsThe lot number on the packaging showed the ammo was produced on November 7th, There have been no other incidents or issues reported to us with this lot number Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Federal ammunition ask me to send them any ammo I had left I told them clearly that the ammo I had wasn't the same box I used when I fired the pistol john [redacted] said don't worry just send any ammo you have and I told him again that box wasn't open the ammo I used that made the gun explode was from another box which I did not have anymore also sig [redacted] said it "could've" been the aftermarket barrel or the federal ammunition with a over pressure bullet whoever is reading this forum please don't buy any federal ammo there customer service sucks and they don't stand behind there products and John [redacted] is a unprofessional employee there !!!!!!
FEDERAL PREMIUM AMMUNITION March 23, ID: [redacted] ( [redacted] -***) The customer who contacted Federal concerning the misfire issues, was offered several different options to return the ammunition in question, as per our company policy: 1) To leave it out for a UPS pickup at Federal's expense (by the way, this is not illegal) 2) To have UPS pick up the ammunition at a different location, such as work, a friend or relative, at Federal's expenseor 3) If the above two options were unsuitable, he could ship the ammunition at his convenience and we would reimburse him for the shipping expenseAll of the above suggestions made him very angry and it was difficult to deal with him, because he wouldn't cooperateWe were told that the misfire rate was 40%, which in this company, is extremely highThat is why it is so important that we get the exhibits back to test themThe lot number of the ammunition that the customer provided, shows the ammunition was manufactured in September A check of our records has shown no other complaints with this ammunitionWith a genuine failure rate of 40%, we would expect that a number of customers would also have contacted us by nowWe are more than willing to bring this issue to a successful conclusion; however, we need the customer's cooperation to make this happen
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Please be advised that I did receive said $check today.I want to thank the Revdex.com for all of your help
Final Consumer Response / [redacted] (2000, 6, 2015/10/07) */ I am following up on the letter the Revdex.com sent me saying to inform of any communication with federal ammunitionThey have tried to call me while I was working and could not answer, but I did return the phone call and talked with a woman saying they were processing my checkI did receive the check yesterdayAfter over three months, sending them the repair bill originally, and about five phone calls and them ignoring me this is finally resolvedI guess this is what it takes federal to honor their obligationsThank you Revdex.com
Initial Business Response / [redacted] (1000, 11, 2015/08/17) */ Mr [redacted] originally contacted us on March 3rd, with the complaint that he experienced gun damage while shooting ammunition manufactured by Federal Cartridge CompanyHe had previously contacted the firearms manufacturer, Sig Arms, and sent this gun to them for their examThey denied the claim saying that it was caused by either the aftermarket barrel that was put on the gun or the ammo On March 6th we asked Mr [redacted] to send his gun, the fired case from the incident round, and the remaining unfired ammo to us for evaluation When we examined his returned ammo, the exhibit round that he claimed to have caused the damage was not returnedWe therefore were provided with no evidence that our ammunition was the incident cartridge that was fired when his gun damaged occurred The full box of ammo that he returned to us was tested and met all industry (SAAMI) specificationsThe lot number on the packaging showed the ammo was produced on November 7th, There have been no other incidents or issues reported to us with this lot number Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Federal ammunition ask me to send them any ammo I had left I told them clearly that the ammo I had wasn't the same box I used when I fired the pistol john [redacted] said don't worry just send any ammo you have and I told him again that box wasn't open the ammo I used that made the gun explode was from another box which I did not have anymore also sig [redacted] said it "could've" been the aftermarket barrel or the federal ammunition with a over pressure bullet whoever is reading this forum please don't buy any federal ammo there customer service sucks and they don't stand behind there products and John [redacted] is a unprofessional employee there !!!!!!
FEDERAL PREMIUM AMMUNITION March 23, ID: [redacted] ( [redacted] -***) The customer who contacted Federal concerning the misfire issues, was offered several different options to return the ammunition in question, as per our company policy: 1) To leave it out for a UPS pickup at Federal's expense (by the way, this is not illegal) 2) To have UPS pick up the ammunition at a different location, such as work, a friend or relative, at Federal's expenseor 3) If the above two options were unsuitable, he could ship the ammunition at his convenience and we would reimburse him for the shipping expenseAll of the above suggestions made him very angry and it was difficult to deal with him, because he wouldn't cooperateWe were told that the misfire rate was 40%, which in this company, is extremely highThat is why it is so important that we get the exhibits back to test themThe lot number of the ammunition that the customer provided, shows the ammunition was manufactured in September A check of our records has shown no other complaints with this ammunitionWith a genuine failure rate of 40%, we would expect that a number of customers would also have contacted us by nowWe are more than willing to bring this issue to a successful conclusion; however, we need the customer's cooperation to make this happen
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Please be advised that I did receive said $check today.I want to thank the Revdex.com for all of your help
Final Consumer Response / [redacted] (2000, 6, 2015/10/07) */ I am following up on the letter the Revdex.com sent me saying to inform of any communication with federal ammunitionThey have tried to call me while I was working and could not answer, but I did return the phone call and talked with a woman saying they were processing my checkI did receive the check yesterdayAfter over three months, sending them the repair bill originally, and about five phone calls and them ignoring me this is finally resolvedI guess this is what it takes federal to honor their obligationsThank you Revdex.com