Federal Corporation

[redacted] Revdex.com PO Box DuPont WA? RE:? ? ? ? ? ? ? ? Complaint ID # [redacted] Dear ***, We are in agreement with Dr [redacted] statements of the issue he filed on March 21, His household was mailed the incorrect premium amount for full family coverage and was subsequently told an errant amount when contacting our officeOnce the proper rate was discovered, they were notified and their payment was applied resulting in approximately two months of coverage On March 18, 2016, I spoke with Mrs [redacted] , and after investigating the issue, requested our COBRA department contact her with the options of a refund or paying the additional amountI then spoke with Dr [redacted] , explained the situation and possible resolutionsHe stated someone should pay the difference between the errant amount and the correct premium amount, for the two months, and the [redacted] would accept the responsibility of paying the correct amount for future paymentsWe contacted Dr [redacted] previous employer and explained their error including Dr [redacted] recommended resolution, to which they agreed to pay the difference for two months as suggestedWe have a recording of all phone calls to verify this information While we empathize with the [redacted] family because of the high insurance premium cost, the original error occurred when the employer entered incorrect information via the online portalOnce entered, there is an automatic generation process for the appropriate notifications to be mailed to the COBRA eligible participants, and ultimately the enrollment into our electronic systemThe employer understood Dr [redacted] situation and accepted his suggested resolution, even though he acknowledges being properly notified of the corrected rate via a letter and payment coupons he received on or about February 24, 2016, within the first month of the error It is our opinion this issue had been resolved appropriately between the employer and the ex-employee.? The participant was granted exactly what he had asked for on March 18, 2016, but now seems to be asking for more despite suggesting and receiving what he originally suggested as a fair resolution Thank you for contacting us with this complaint.? We highly respect the Revdex.com and have enjoyed our superior rating with you for many yearsShould you have any other questions or concerns, please contact me Best regards, David [redacted] K [redacted] President

*** ***
Revdex.com
PO Box
DuPont WA?
RE:? ? ? ? ? ? ? ? Complaint ID #***
Dear ***,
We are in agreement with Dr*** statements of the issue he filed on March 21, His household was mailed the incorrect premium amount for full
family coverage and was subsequently told an errant amount when contacting our officeOnce the proper rate was discovered, they were notified and their payment was applied resulting in approximately two months of coverage
On March 18, 2016, I spoke with Mrs***, and after investigating the issue, requested our COBRA department contact her with the options of a refund or paying the additional amountI then spoke with Dr***, explained the situation and possible resolutionsHe stated someone should pay the difference between the errant amount and the correct premium amount, for the two months, and the *** would accept the responsibility of paying the correct amount for future paymentsWe contacted Dr*** previous employer and explained their error including Dr*** recommended resolution, to which they agreed to pay the difference for two months as suggestedWe have a recording of all phone calls to verify this information
While we empathize with the *** family because of the high insurance premium cost, the original error occurred when the employer entered incorrect information via the online portalOnce entered, there is an automatic generation process for the appropriate notifications to be mailed to the COBRA eligible participants, and ultimately the enrollment into our electronic systemThe employer understood Dr*** situation and accepted his suggested resolution, even though he acknowledges being properly notified of the corrected rate via a letter and payment coupons he received on or about February 24, 2016, within the first month of the error
It is our opinion this issue had been resolved appropriately between the employer and the ex-employee.? The participant was granted exactly what he had asked for on March 18, 2016, but now seems to be asking for more despite suggesting and receiving what he originally suggested as a fair resolution
Thank you for contacting us with this complaint.? We highly respect the Revdex.com and have enjoyed our superior rating with you for many yearsShould you have any other questions or concerns, please contact me
Best regards,
David ** K***
President