In response to below, our records indicate there was never any correspondence at the time of his issues. I do not believe he is incorrect regarding the oil run out, however, the timeline does show us arriving with a 10 gallon drop the night of his claim. In addition, we arrived promptly that same...
day to fill him up. We are certainly more than willing to own this mistake, but if we are not made aware at the time of his grievance, I am not certain how we are at fault for something we are not made aware of.I will certainly look into Mr. [redacted]’s lack of response during the summer. Also, we would be willing to credit the service contract, per his request. This would be a sign of good faith to continue the business relationship.Thank you in advance for your assistance in this matter.Best,[redacted]Credit ManagerOffice Direct:[redacted]Office Fax [redacted]
Thank you for your correspondence regarding the complaint #[redacted]. Perhaps this letter has been received as a duplicate, because we have record of this being resolved as of 9/23. On this date, we credited the former customer the gallons we delivered in error and there is nothing currently owed. We...
are extremely confident this issue will not arise again and we sent a letter to Mr. Wilson expressing our deepest apologies. if it is not too much trouble , could you please confirm above with Mr. [redacted]. Again, thank you for your correspondence and we hope this has satisfied your complaint.
In response to below, our records indicate there was never any correspondence at the time of his issues. I do not believe he is incorrect regarding the oil run out, however, the timeline does show us arriving with a 10 gallon drop the night of his claim. In addition, we arrived promptly that same...
day to fill him up. We are certainly more than willing to own this mistake, but if we are not made aware at the time of his grievance, I am not certain how we are at fault for something we are not made aware of.I will certainly look into Mr. [redacted]’s lack of response during the summer. Also, we would be willing to credit the service contract, per his request. This would be a sign of good faith to continue the business relationship.Thank you in advance for your assistance in this matter.Best,[redacted]Credit ManagerOffice Direct:[redacted]Office Fax [redacted]
Thank you for your correspondence regarding the complaint #[redacted]. Perhaps this letter has been received as a duplicate, because we have record of this being resolved as of 9/23. On this date, we credited the former customer the gallons we delivered in error and there is nothing currently owed. We...
are extremely confident this issue will not arise again and we sent a letter to Mr. Wilson expressing our deepest apologies. if it is not too much trouble , could you please confirm above with Mr. [redacted]. Again, thank you for your correspondence and we hope this has satisfied your complaint.