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Federal Pump Repair

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Federal Pump Repair Reviews (1)

Review: Last year this company took several months and many many phone calls to try to repair their own sump pumps, only to find the building needed to replace the pumps entirely. They then took weeks to install the pumps. The pumps are not even in one year and both are broken. The stench in the building is horrific and people are living in these high-end condos. We have asked Federal Pump to service the pump (at least one) so that the sanitary condition are at least safe, but they told us they cannot get to the building for six days from now because they cannot reschedule routine appointments. This is an emergency sanitary condition and not safe for the residents. I cannot call another company or I will lose the warranty. I did have a plumber take a look and he said the pumps must be replaced. I have no choice but to wait for Federal Pump. Please help.Desired Settlement: Immediate service on the new sump pumps.

Business

Response:

Date: 10.**.13

Re: Summary review of property

Based upon a number of conversations with Federal Pump employees, please review the attached overview regarding this property:

1. Federal Pump replaced (2) competitors pumps (sized at 2” discharge) with its series 3P (sized at 3” discharge) which is sold as a sump/effluent pump with the ability to pump 2” soft solids. The product had to be provided as single phase due to site limitations and available power.

2. The pumps were installed on or about 3/**/13 replacing the units mentioned above. The pumps clogged almost immediately requiring the pit to be cleaned out. ALG hired a cesspool company, cleaned out the pit and the pumps re-installed.

3. Federal Pump advised the site superintendent (upon cleaning the pit and successful installation of the Federal Pumps) to communicate with the tenants to ensure stringy materials or heavy paper products were not flushed into the system due to site limitations.

Recent activities include:

• ALG called Federal Pump on 9/**/13- received phone call about pumps being down, emailed service agreement to [redacted].

• 9/**/13- emailed [redacted] that [redacted] was trying to call but couldn’t get through

• 9/**/13- received payment and proper paperwork for service call and scheduled for wed. 10/*/13

• 10/*/13- confirmed with [redacted] that the men will be there 10/*/13.

• Federal Pump receives letter from Revdex.com that it does not service its customers properly.

Federal Pump will complete the service call and report on those activities to Revdex.com upon completion of a full investigation. The claims made by the customer are not grounded in truth or reality and Federal Pump takes issue with the complaint. Upon full research of the complaint, Federal Pump will provide a full report outlining its position.

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Description: PUMPS-SERVICE & REPAIR

Address: 4909 Clarendon Road, Brooklyn, New York, United States, 11203

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