Federal Relocation Services

No one answers the phone calls nor respond to emails. A no show to pack and move me after deposit paid.
I contacted FRS for a move from Texas to Louisiana. My agent, Jason Bradley, arranged the contract and asked for a deposit of $2,300. I paid the deposit and sent in an inventory list from another estimate that I had received. Jason said that inventory list would be fine. The move was scheduled for June 1-3. Flexible dates. I started calling FRS several weeks in advance to check in and make sure everything was okay since the COVID-19 pandemic. Phone call after call after call and no answer. I left numerous voicemails but no call returned. I emailed and no response. I've the main number and it said it was no longer in service but since has gone into service but no one will answer my call.
Because it was a breach of contract on FRS I am asking for my deposit of $2,300 to be returned. No questions asked that is all I want from them. I have had to move myself and no longer need the services. I live on a fixed income and really really need that money back.
Thank you for any help that you can offer on my behalf.

SCAM! Company stopped taking our calls after the deposit was paid.
We hired this company to move across country. They were very professional during the quote. We had to pay half down to schedule the move. Once we got closer to the move we contacted them to get an update on the final move date. The company wouldn't return our calls, emails or texts. This company only accepted ACH transfers. DO NOT GIVE THEM YOUR ACCOUNT INFO!

Federal Relocation Services, MDTransportation Group & World Green Movers deficiency w/regard to service that the business of allegedly agreed to provi
I contacted Federal Relocation Services (Brokers) to assist with an interstate move from Indiana to Florida. I paid a deposit of $1,364 on May 24th credit taken from my Visa debit card. Federal relocation Services arranged with MD Transportation Group (World Green Movers). MDTransportation Group subcontracted FastBee Mover of Palatine, Illinois to pick up my items from my home located at 969 Camelot Manor Portage IN and deliver to Public Storage located at XXXX XXXrd *** Lansing , Illinois. I paid FastBee Movers $600 cash at time of pickup as requested by *** of MD Transportation. MDTransportation was then to arrange for another mover to pick up from the public storage unit and deliver to Florida. I was contacted by ***, MD Transportation group requesting an additional $1500 be wired immediately to World green Movers located at 33 Nassau Avenue 41 Brooklyn New York XXXXX. Wiring instructions to Brooklyn cooperative Federal Credit Union...because he stated I used more cubic foot than what was anticipated according to the estimate given by the Federal Relocation Services. Many of the items originally stated or included in the inventory list were sold or given away prior to the pickup. FastBee movers have the original inventory. Federal Relocation Services I have ceas business with MD Transportation because up their non-compliance MD Transportation group do not want to comply with completing the shipment to Florida and Florida Relocation Services or not and have not provided the service that they were contracted to do. I have paid public storage unit for the month of July $223.77 and we'll have to pay today's August payment of $137. I have contacted the Federal Motor Carrier safety administration to file a complaint but no investigator has been assigned to this as of yet. I am currently without clothes and without furniture two months have transpired Since the original pickup.I did pay the $1500 and mailed overnighted to physical address World Green Movers 33 Nassau Avenue. Unit 41, Brooklyn New York XXXXX. I would appreciate any assistance from the Revdex.com to assist with this complaint any further information please contact me for resolution thank you

Rocky from FRS underestimated the cubic feet of my move based on the accurate information that I gave to him.
Rocky of FRS under estimated the cubic feet of my move, therefore some of my furniture items could not be loaded onto the truck and I was charge additional fees for the underestimate and now the subcontractors cannot come get the remaining items for 6 days, by that time the home will belong to the new owners and want my items removed.

I called them on behalf my mother-in-law. She was not to make financial decisions. They got her on phone & took payment. Refuse refund, wont callback
I contacted on/around Nov 1, 2018 on behalf of my mother-in-law. She is elderly and husband just passed. We are moving her from OK to NC with us. I gave her phone # only to set up estimate. I was extremely clear she could not make financial decisions. *** called her and got bank info and charged her over 3000.00 (3248.00). I talked to both on 3 way call on/around 11/13/18. I informed him I was driving from NC to PA and could not view email quote at that time. He got just her on the phone and got her bank info. He tricked her (after I told him not to ask her for money). I was extrememly clear on this fact. He told her it was to 'hold her moving date', he said he would email her to review. Again, I was very clear not to do this. She doesn't understand. He got her to sign via online, which she doesnt u nderstand online at all. I called company a couple days ago to cancel. Now finding out not only that they are saying no refunds, but they cant even commit to our time frame for her move. They refuse to let me talk to our original sales rep, also refuse to let me talk to supervisor (I talked to ***, sales rep) *** is supposedly operations mgr, I tried to resolve this with her supervisor, told to be *** She will not give me his number, nor has he returned any of my calls.
I am in the process of getting quote from Atlas and United. She wont be able to afford new movers without this refund. I feel they confused her and were able to take her money. They cant accomodate what we need. They refuse to call us back.
With all the news and fraud with movers right now, I feel this is unacceptable. She is elderly, her husband just passed, and stressful to move half way across the country. They lied to us. How do I get a refund? What steps can I now take?

Unresponsive to ANY communication; Missed Pick Up Date
We reserved our cross country move on XX-XX-XXXX with the Job Number: CXXXXXXX. *** was our assigned representative. In the beginning, he was responsive and professional in getting our reservation, but he soon stopped answering phone calls, returning voicemails, and he stopped emailing back. They took $4000 from our checking account on XX-XX-XXXX as a downpayment. When our move date had to change, I emailed and called Mr. with updates but never heard back. Our scheduled move date came and went, and no truck arrived and we received no call or email with any status updates. I have called over 20 times to both Mr. direct number and the general company number, all with no answer or reply. This company has stolen $4000 from us!

The company is uncommunicative. They did not show up when they said they would.
Hello my name is ***. We put a deposit down for relocation on October 31st with Senior relocation specialist ***. Our job number is CXXXXXXX. From the day we put the down the deposit until today, December 1st, I have not received one phone call or email communucating any details regarding their services or the move. I have had to call every time for details and questions only to be put on hold and never have my calls returned even after being promised I would receive a call. That wouldn't have been so bad if they had showed up on the day they said they were coming. I called a few weeks in advance to confirm the day (since originally they gave us a 3 day window of 28th-29th) and they told me they would come at 9am-12pm. I called at 9:30 that morning to confirm and they reassured that they would come before 12pm. So we waited and waited. At 12:30 I called and they told me they were delayed now and wouldn't come until tomorrow. We had plans we had to cancel and we also had to extend our apartment lease. And now my husband is just sitting there waiting. I had to leave him. This has just been a terrible experience. We still don't know what time they are coming and have yet to receive a phone call from anyone.

Movers picked up on the 6th. it is the 24th and I haven't received my things. call 37 times a day with no response. no email updates as advertised.
When I called this company to move my home from Pittsburgh to Arizona they told me it would take between 7 to 14 days. they had picked up on the 6th and I hadn't received any email or phone update till the 17th, after I sent a text to *** telling him I called 46 times the day before and 57 times the day of the text with no response. (note this is not the first time I texted *** and still received no update). After the text I received a phone call saying it was unfair to say they hadn't contacted me and soon after received an email saying my things would be delivered within 5-7 days. We are now on day 7 (10/24/2018) and I have still received no update or my things. I have also not been able to contact them on the phone for an update. I should add that I am a disabled veteran and some of the things I need are in the van.

The original contract was for $6,950 to be delivered to CA. Federal Relocation's subcontracted to Moving Express and Storage, Inc. of NJ. No delivery
My primary POC was at Federal Relocation (I later found out was just the Broker) was *** - Senior Relocation Specialist (XXX)XXX-XXXX. As you can see, he typed in the contract that the initial deposit was to be paid in cash but delivery and final payment could be on credit card. After signing of contract (#CXXXXXXX) Federal Relocation subcontracted the job to Moving Express & Storage, Inc. The owner of Moving Express's name is "***." As discussed they changed the price to $17,448.68 after they had the truck partially loaded. After phoning *** and discussing in detail the fact that he had told me not to worry about the cubic feet, as that was his job, and to only worry about the # of items, we came to an agreement that I would have to pay an additional amount of money due to an incorrect estimate to the tune of an additional $14,782.35. After three days of not showing up until after noon, catching my garbage can on fire, etc all was packed and I followed them to the weight station so I could get a weight estimate. As mentioned, although the job was bid in cubic feet my company requires weight to reimburse up to 18,000 lbs. Once weighed the driver sat down with my husband and I and stated since they had to provide weight (which they initially said would be no problem) and it was 2.5 trucks (1 of which wasn't weighed because they said it was already on its way to California), they would have to charge ~$35,000. They then brought the price down to $32,990.10 with a total due of $30, 323.77. I read the bill of lading which was not presented until 9 p.m. on the third and final day after all of my items were loaded and told the driver, "The Interstate Revised Written estimate states that you were to have given this to me in accordance with 49 CFR 375.405 (b) (X) (XX) and is only valid if fully executed before any work begins." He replied, "Well that didn't happen did it?" I wrote on the side of the document that I had not received until after the work was completed. I followed up with *** from Federal Relocations to inquire as to where my goods were in CA. He gave me a POC who stated my belonging were taken to New Jersey where Moving Express had their hub, not CA as agreed upon. Moving Express phoned me on 30 July 2018 to inform me that my belongings would accept NO credit card as originally agreed upon and that I would need to pay half of the total now and half when they delivered and that credit cards would not be accepted, it needed to be in cash. I told them that I did not have cash and that is why it was agreed upon at the onset that I could use my credit card. (I even wrote that on the paperwork (Form SO#XXXXX) To date I have not received my belongings. Moving express continues to demand $15k cash prior to delivery. Note: The only weight tickets show 6,920 lbs and they are demanding cash on hand prior to delivery. Goods should of went to CA but went to NJ! 400 N tariff should have documentation for the weight of shipment, but Moving Express circled and made many revisions on paperwork that they scratched out. Box count of 210 does not equal weight of 38,000 lbs of household goods.

The original contract was for $6,950. Federal Relocation's representative told me they had been in business 53 years, etc. The had a 4.9 rating on consumer affairs website. I had no idea they were going to contract out to Moving Services. Upon arrival they raised the price to $17,448.68 which I reluctantly agreed to but came to the understanding that they had under estimated. I thought it a bit high, but agreed to it. I had no clue it would ever go up to ~$33k!! They did not present until all was packed and I was told part of my belongings were already on the way to CA. They took everything to NJ and now want cash prior to delivery. I had no options but did write that it wasn't presented prior.

Overcharged on a move
I feel you completely misled or lied to us on so many things. Because of these issues, our move was so much more stressful than it had to be.
*** said they would match our quote from Suburban Moving company at approx $4200 but put a bumper of $400 for extra's so the paperwork only showed the $4600
We were actually charged $5800 (their quote was for 790 cubic sq ft and supposedly we used 1200 cubic sq ft, not sure I trust that but how are we to know)
Because *** didn't actually put $4200 on the contract, they made us pay the extra $1200 above the $4600 *** had on the paper work (so much for *** saying this was just to cover us for extra's if needed and that they would match previous quote)!!!
When we were giving *** a list of the items there were several items that he stated "oh we don't count those" (i.e. small bbq, garden tools and brooms), well the driver counted those as boxes and that was part of the extra $1200 we had to pay.
We had another company come out and look at what we had (Bekins) and they quoted $4300. Wish we had gone with them!!!!
*** said I could pay the pick up and delivery by credit card, but the driver stated we couldn't and it had to be cash or cashier's check. We refused when he dropped off so we ended up paying by credit card but it was a fight, the driver actually wanted the entire $4000 balance when he picked if I wanted to pay by credit card.
*** said we got a $500 discount because our son-in-law was a Marine but that wasn't on the paperwork either. If we didn't get that discount, then we would have paid $6300 for this move (what a rip off)???
*** stated that we would be able to reach him 24/7 if we had any issues but when we called him last week, we had to leave a message and never heard back from him. Guess after sealing the deal their 24/7 is just another sales pitch!!!
Only one helper showed up at delivery so it was just the driver and one person moving everything in.
We had a couple of broken pieces of furniture but when we questioned the driver how to file a claim, he stated on one of the pieces "just fix it with wood glue".

FDS low balled a Moving quote. Did not clearly disclose additional Moving fees. Once under contract they neglected to keep me informed.
1. Under estimated space required for my move by a factor of 200 %. The quote was for *** cu ft actual was *** ft.
2. Neglected to include requested special care packing for selected items. China cabinet, dinning room set, two large mirrors and two glass table tops. Additional cost $***.
3. Neglected to review or cover additional cost , insurance, fuel charges @ *** . I was lead to believe that the cost for additional space would be minimal and billed at $*** per cu ft.
4. They didn't deliver on or near the requested date and it was impossible to get a satisfactory answer as to when my furniture would arrive.

Federal Relocation Services did not fulfill the contract we signed on Fed 1 for June 1 pick up. They said they would refund my deposit.
I signed a contract on Feb 1 for a June 1 or 2 pick up. The company called on the 2nd and said there was mechanical problems and the pick up would be one the June 4th. On the 4th I started calling at 11 am because I had not heard anything from them. I got Vionca on the phone and she said they would not be able to pick up my household items, and would be refunding my deposit. I ask if the money would be back in my account that afternoon since they canceled our contract. She informed me it would be the end of the week and that has been 3 weeks today. Since they are the ones that broke the contract my money should have been refunded that week of the 4th-8th. I have called every day since then and even used different numbers because I would like to talk to someone.

Binding estimate agreement signed HXXXXXXX w/items list, price increased by $800 at pick-up without any explanation 4 days ago.
On 10 April 2018, I paid $516.00 down payment for a binding estiment agreement of a total $2548.03. I listed every single item to be moved and sent pictures via text to Jack *** before we agreed on the price. I boxed and packed everything as required and paid additional money to have 5 dish packs packed by the movers. The driver came as scheduled on 21 April 2018 only with a cell phone and immediately told me I have to pay more. I asked why and he said packing dishes is extra and 4 out of the 6 furniture items have to be wrapped special. I indicated and showed him the communitcation and pictures of the items that I sent to *** (sales Rep) and he said he must not know how they charge. I asked him to show me why there is an additional charge of $800 and he said he just know it is. The company FRS is not available on Saturdays so I could only speak with the drivers company agent. The conversation was a repeat of if the driver say it cost more to include then we won't move it for a penny less. This company FRS indicated on their web site that they were a moving company, not a broker. The sales rep indicated that all workers are employed by FRS, none of this is true. I have asked to speak to a manager several times and they will never allow it. No one can explain how they can increase the price when I sent pictures and have text messages approving my items at no extra charge. No one will make a decision on what to do, nor allow me to speak with someone that has the authority. My sales rep has stopped answering his phone, so I email him for record. The customer service agents have given me the run around from 10am until 4pm both April 23 & 24. My move never took place because I refused to pay an increase of $800 without and explaination.

Threatened to auction off my belongings if not paid by 3pm today, even though no invoice ever sent by company
Never sent me an invoice for storage.
They said that I was refusing to pay them.
They said if they didn't receive money owed them by 3pm today (same day as request, 4 hours) , they would auction off my goods.

This was from their Los Gatos , CA agent - Best Moving Van Lines (Charlie Rubio).

They assessed nearly a $200 late fee against me claiming I had not been paying them.

I told them I never had received a bill - which they say was my problem, not theirs. They are not responsible for sending out timely billing, they collect when they need to.

I had no choice but to give them the money right away to make sure my goods were not sold , per their threat.

No One answers the phone no updates on my stuff or where it is. Everyone is so rude hangs up on you or puts you on hold. It is the worst experience.
They picked up my belonging on the 10th of ***. I have not been able to get a hold of a single person. They will not answer my calls. They will not give me updates on where my stuff is. They have threatened me that they will just never deliver it.

The order number is: XXXXXXX

My stuff apparently was picked up by Best Price Moving. They then told me that it was going to be left in a wharehouse. I was updated by Federal Relocation Services that it would be on a truck and delivered this week and I have not been able to get in touch with a single person. The team at Federal has been beyond rude with hanging up the phone. Not calling back, zero follow up. I am starting to feel like I will never see my stuff again. The sales Rep Caitlin Cato assured me that this would be a smooth move and after I signed the contract she told me that she didn't care to assist me or to deal with me anymore.

We were charged double the "binding estimate," items were damaged and lost with no compensation of any kind.
We hired Federal Relocation Services to handle our move from Santa Rosa, CA to Renton, WA and went through a detailed inventory of items to be moved for an estimate. On moat ving day we were charged double the "binding estimate" after our stuff was already loaded on their truck. We were told it would take 5 days for our things to arrive at our new apartment. After a week I called to see what the delay was and found out that our stuff was in LA, CA at a storage facility that we did not authorize and they had lost our new address, which I had already given them twice. When the movers finally arrived they were rude, broke some of our furniture and lost one of our boxes. We called the office phone number we had and we passed *** to someone else time and time again before playing an indefinite game of phone tag with Don Nash who was pleasant on the phone but deceivingly unhelpful. We attempted to file a claim which they refused to process. We called back every week trying to resolve the matter and still have not gotten anywhere. This company was an absolute nightmare to deal with and has customer service representatives that are on par with shady used car salesmen, just telling you what you want to hear but never actually helping you.

I was quoted a basic estimate price for the inventory that I was asked to provide. Contract amount was not honored.
On 10/31/16 I was given a Binding Moving Estimate (*** @ ***@federalrelocation.com 917.979.2809) of $5319.60. The amount was based off of the inventory that I was ASKED to provide. When movers arrived on 11/7/17, they told me that I was going to need more cubic feet than what I was quoted, due to the fact that Federal Relocation ONLY asked for my furniture inventory. This was my first time using a moving company, and because Kenny did not ask me for a COMPLETE inventory of my home, not only did the 3rd party moving company come with a truck that was loaded with someone elses belongings, and a truck that was too small, AND because they did not inform me that the movers would NOT load anything that was NOT in a box, I needed more cubic feet, and I had to pay a ton more money than I was quoted for. I was quoted 1023cf @ $5.20 per cf, equaling $5319.60. I ended up needing 1778 cf @ $5.20 per cf, equaling $9245.60. I was forced to pay $3926 more than what I was quoted. On the day that the movers came, I tried contacting Kenny prior to them loading, to try and get the issue resolved. Kenny did not answer any of my calls. I was on a time crunch and had to remove my belongings from the home. The movers started loading. I finally got a hold of Jordan (he claimed he was Kenny's boss) and he was so rude. He asked me why I didn't tell Kenny about everything in my home. He made me feel like this was my fault. I immediately informed him that this was my first time using a moving company and that I didn't know that I needed to tell him EVERYTHING. I ONLY gave him what he asked me for. He kept giving me the run around and telling me that he was contacting the 3rd party movers to try and see if there was anything he could do. He would never call me back. I was always having to call him to try and get some answers. Needless to say, he never gave me answers, he never helped me, he belittled me and at the end of the day, told me that if I had given the right information, this could have all been avoided. I called him again on 11/9/17, after I had calmed down, only for him to continue to tell me that there was nothing he could do for me. Not once did he apologize, or even offer to help with some of the unexpected cost. It's stressful enough moving across the country, but to have experienced this right before; what was supposed to have been a $6300 moving expense, turned into an $11,250 moving expense.

BAD SERVICE. FALSE COMMITMENTS.
When I was seeking Relocation Services from the Internet, Federal Relocation Services Agent Caitlyn reached out to me asking for my business. I spoke several times with her over the phone negotiating the price and ultimately booked their services not knowing that they were only broker agents. All the sweet talking was done and I was told that it takes anywhere between 5 to 10 business days for my stuff to be delivered but she will make an effort to get it to Texas sooner. I signed the paperwork and sent over my bank information as requested and also verified/confirmed over the phone that they got everything that they needed. After this the issues started. I called and called several times and no one gave me a straight answer when the pick up will be done. Finally on 10/23/17 the driver arrived to do the pick up and told me it will be addtional $300 for him to do the pick-up. I reluctuntly made the payment and after collecting 2nd installment I was told the stuff will go to Las Vegas from California and then will be transferred on a bigger truck to be sent over to Texas. I called and called for the status and one Saturday evening they tell me my 1st payment was not received and I need to send more money ASAP for the stuff to be cleared for dispatch. I made the payment again ASAP 1st thing Monday morning and then I kept calling and calling and could not get a straight answer from anyone. Today, 11/2/2017, they blame the delay on me due to their billing issues and still cannot promise me the delivery date. Due to the delay, I have to buy cooking supplies and other daily need stuff. For such delay and poor customer service, I ask for at least 50% refund to my bill and get my stuff delivered ASAP.

Failure to perform in accordance with their Binding Moving Estimate after receiving a $2000 deposit. They promised, but failed, to refund the deposit.
Church rep *** initially contacted Federal Relocation Services & talked to Charlie *** about moving 30 used church pews from Dayton, Ohio, to Walton, NY. Mr. specified that each pew was 18 feet long. On August 8, 2017, Mr. e-mailed Binding Moving Estimate Ref. No. HXXXXXXX totaling $4500, including a $599 binding estimate fee, to church rep ***. Mr. completed the electronic signature on this document on Aug 10. The same day, Mr. said a $2000 deposit was required. Therefore, the church treasurer cut the check, scanned a picture of the check, e-mailed the picture to Mr. & mailed the check to the company. The company cashed the check and, according to the church's bank statement, the check cleared on Aug 14. The same day (3:03 pm) Mr. e-mailed the treasurer to say the 2nd payment (at pickup) & 3rd payment (at delivery) could also be taken care of by check. Then 1 hour & 7 minutes later (4:10 pm), Mr. e-mailed the treasurer saying the payment at pickup must be by certified check, money order, or cash. After the weekend (on Aug 14) Mr. replied to an e-mail from the treasurer asking about the conflicting guidance regarding the 2nd & 3rd payments saying the methods would be money order, certified check, credit or debit card, or cash. Therefore, the same day, the treasurer obtained a cashier's check from a local bank, sent the check in a sealed envelope to the Dayton church's pastor & asked the pastor to give the check to the driver on pickup day. On Aug 21, Mr. received a call from the Dayton church's pastor saying he received a call from the driver saying he would arrive the next day with a 26 foot box truck to pick up the 30 pews. Mr. attempted to contact Mr. immediately via e-mail, phone & text to inquire, but without success. Instead, Mr. received a call from Nadi*** in operations who explained that the truck they had arranged for was too small, and that to get the proper size, the church would have to pay an additional $7000. Mr. pointed out that the Binding Moving Estimate specifically stated in the "Articles List" block a quantity of 30 church pews to be shipped & that they were obligated to honor the contract. Ms*** was steadfast in her refusal to ship the pews unless the church paid an additional $7000, this in spite of the fact that the original $4500 included a "Binding Estimate Fee" of $599. At that point, the church treasurer got on the phone with Ms***. Ms*** promised that the $2000 deposit would be refunded & returned to the church's checking account electronically within 2 to 3 days. Upon receiving the news of the additional $7000, Mr. attempted to call Mr.. Mr. talked to a woman who said Mr. no longer worked there & implied Mr. had been fired for his mistake. With the promise of the deposit refund, the treasurer worked with the Dayton church's pastor to make other arrangements to move the pews. When the treasurer returned from the moving trip on Aug 25, she went to the bank to check the status of the refund. The $2000 had not been returned to the account so the treasurer called Ms***. Ms*** told the treasurer that she found out that refunds were only done on Mondays, so the refund process would be completed the next week. On Aug 31 the treasurer checked the bank account again & the $2000 had not been returned. When the treasurer called back, Ms*** told her that a decision-maker determined that a refund would not be given. The treasurer asked to speak with a manager. Ms. said a manager was not available, but told the treasurer that the manager, *** would call back. The treasurer did not receive a call back, tried several times via phone & e-mail over the next few weeks to contact a manager (except during the immediate aftermath of Hurricane Irma due to their location in Miami). A manager never returned phone calls or replied to e-mail.

Having problem with a broker and carrier company for delivery of my furniture. I tried to do anything in my hands before submitting this complaint.
Broker company: Federal relocation services, Florida
Carrier: Unique Van Lines, Florida

Dear Madam/Sir,

During the estimation procedure, the representative told me the delivery would be on the same day as the pickup, as the driving distance is just 3 hours. After the pickup, I called the broker company and they said it's not gonna be on the same day but between 0-6 days, which could be all right if I wasn't misinformed in the beginning.

The broker customer service is absolutely unacceptable. They dont update the customer, they dont communicate with the mover in order to follow-up their customer business, they ask the customer to contact the mover themselves to get a delivery estimation. I have even proof that they lied to me about sending email to the mover. Several times I called them and asked them about the situation and if there would be a delivery or not they said they are going to call me the next day but never called back. everything seems suspicious and I am a bit worried.

There was a flood in Houston, the broker is in Florida, and I understand if there might cause some delays.
But that is only understandable if they respect the customer and inform them well and answer their questions.
which is not the case here.... In addition, I was in Houston on the Labor day weekend and everything was functional and no excuse for any further delay

On Sunday, September 1st on 11 AM, I received a call from the driver that he would be able to deliver my stuff the same night. Since I was out of town that time, he said he can do the delivery on Monday 2nd 4 PM. On Monday I drove back to my apartment and called the driver. He just said my boss canceled the job! without even a notice to the householder?!! I asked him the reason and it didn't make any sense. He said I would be able to deliver on Tuesday and would give you a call at night, and the same as usual he or his boss didnt. All of these aside, the carrier updated the broker about the reason of not delivering the stuff. They said I canceled the delivery, which is absolutely a lie!

They dont give me a straight answer if my furniture has been flooded or not. Today is the 14th day after pick up, and they still refuse to give me an estimated delivery date.
the only thing I hear is they dont know.

Moving is one of the most stressful events, and adding these experiences to it would make it beyond the tolerance of anybody.
The issue that I am dealing with is not just a delay in delivery. It is misinformation, horrible customer service, lack of correct and reasonable information, disrespect (which happened several times over the phone from the carrier).

I still dont know the delivery time. If from the beginning they would tell me that we do the delivery within these days it was totally different than keeping the customer in a dark situation.

I really appreciate your consideration.