Federal Way Mirror

In regards to Mr [redacted] complaint, we have been working on his motorcycle the best we canHis motorcycle has a problem that we haven't been able to find yetWe've ran every test we can so far but with no cause found, as of yetWe've even called the manufacture American Honda to get their opinion and even talked to the model specialist as to any history of this type of running problemsThey offered some tests which tested okWe've replaced the ignition control module that Mr [redacted] authorized but it didn't work eitherWe were able to send that part back which Honda normally doesn't take back, which saved him about $We feel it is en electrical problem in the motorcycle somewhere, possibly wiring harness but an electrical problem is hard to find in this type of running conditionIt runs fine in shop but when you go out to ride it, is when it will start running poorlyCould be 1/mile, could be milesWe are still in contact with the manufacture with any ideas or inputWe are definitely not holding his bike hostage, if he would like to take his motorcycle to another dealer for a second opinion, he is more than welcome to do soI will discount the parts used so far and we already have more labor into the motorcycle then we are charging forIf he would like to pick up his motorcycle, he just needs to let us know what direction he would like to go in, so I can let the Manufacture know as well since we are working together to come up with possible causes

I am rejecting this response because: I feel they have not made my bike a priority to fixWhile not waiting for parts my bike sits for weeks at a timeI was told by [redacted] (3rd service advisor I have had to deal with on this issue) he would stay in contact with me at least weaklyHe did so for about week and for the past weeks has not updated me on my bikes progressI called in to see what the deal was about weeks ago and [redacted] told me (while laughing) he has not had any time to get anyone on my bikeHe informed me that they were going to check all the grounds on the bikeThat was the same thing he told me they were going to do about a month ago and they still have done nothing but let my bike sit thereI know they are not waiting for parts or direction from Honda, they just need to double check the groundsThis is something they should have already done but they just don't have the timeWith the massive lack of communication and the fact that my bike is still just sitting there it is obvious to me that they are not doing everything they can to get my bike fixedI feel the statement they sent into the Revdex.com is not sincereI have heard nothing from the service manager (***) in regards to the status or direction of getting my bike fixedThe statement released to the Revdex.com by the dealer is the most information I have received from them regarding my bike in a monthI fear that my bike will continue to be neglectedI don't think it is fair to have my bike in their shop for over months now without a diagnosis, honestly how long does my bike have to be there for it to become a priorityI just want my bike fixed and back to me

Since we order [redacted] product from a distributor and not direct, we had to call [redacted] directly to try to rectify Mr [redacted] headset issuesThey informed us that they would send a replacement or refund the customerWe were told the refund would come through several timesWe called again on 11/07/ and they assured us the week of 11/10/- 11/14/Once we receive the credit, we can refund Mr [redacted] by company checkI talked to Mr [redacted] and informed him of the delayed process and hopefully will be taken care of this week

I am rejecting this response because: I feel they have not made my bike a priority to fix. While not waiting for parts my bike sits for weeks at a time. I was told by [redacted] (3rd service advisor I have had to deal with on this issue) he would stay in contact with me at least weakly. He did so for about 1 week and for the past 3 weeks has not updated me on my bikes progress. I called in to see what the deal was about 2 weeks ago and [redacted] told me (while laughing) he has not had any time to get anyone on my bike. He informed me that they were going to check all the grounds on the bike. That was the same thing he told me they were going to do about a month ago and they still have done nothing but let my bike sit there. I know they are not waiting for parts or direction from Honda, they just need to double check the grounds. This is something they should have already done but they just don't have the time. With the massive lack of communication and the fact that my bike is still just sitting there it is obvious to me that they are not doing everything they can to get my bike fixed. I feel the statement they sent into the Revdex.com is not sincere. I have heard nothing from the service manager ([redacted]) in regards to the status or direction of getting my bike fixed. The statement released to the Revdex.com by the dealer is the most information I have received from them regarding my bike in a month. I fear that my bike will continue to be neglected. I don't think it is fair to have my bike in their shop for over 4 months now without a diagnosis, honestly how long does my bike have to be there for it to become a priority. I just want my bike fixed and back to me.

Since we order [redacted] product from a distributor and not direct, we had to call [redacted] directly to try to rectify Mr. [redacted] headset issues. They informed us that they would send a replacement or refund the customer. We were told the refund would come through several times. We called again on 11/07/17...

and they assured us the week of 11/10/17 - 11/14/17. Once we receive the credit, we can refund Mr. [redacted] by company check. I talked to Mr. [redacted] and informed him of the delayed process and hopefully will be taken care of this week.

We have been trying to diagnose the problem since we received the motorcycle but with nothing found as of yet, the grounds have been checked several different times. We haven't been able to find the problem that's causing the intermittent running issue. The manufacture and the model specialist hasn't been able to suggest any further tests that we haven't already performed. Unfortunately, this year of motorcycle isn't as advanced as the auto industry where we can plug in a computer and tell us what's wrong. At this point, there's only two different directions to go. Mr [redacted] can authorize us to start putting parts into the motorcycle that would add up very fast or pick up the motorcycle and try a second opinion. We are in the process of trying to figure out what parts should be tried first but at the same time not charging Mr. [redacted] for unnecessary parts. I understand his frustration but his problem is a difficult one. We are trying our best with the tests available.

In regards to Mr. [redacted] complaint, we have been working on his motorcycle the best we can. His motorcycle has a problem that we haven't been able to find yet. We've ran every test we can so far but with no cause found, as of yet. We've even called the manufacture American Honda to get their...

opinion and even talked to the model specialist as to any history of this type of running problems. They offered some tests which tested ok. We've replaced the ignition control module that Mr. [redacted] authorized but it didn't work either. We were able to send that part back which Honda normally doesn't take back, which saved him about $800.00. We feel it is en electrical problem in the motorcycle somewhere, possibly wiring harness but an electrical problem is hard to find in this type of running condition. It runs fine in shop but when you go out to ride it, is when it will start running poorly. Could be 1/2 mile, could be 2 miles. We are still in contact with the manufacture with any ideas or input. We are definitely not holding his bike hostage, if he would like to take his motorcycle to another dealer for a second opinion, he is more than welcome to do so. I will discount the parts used so far and we already have more labor into the motorcycle then we are charging for. If he would like to pick up his motorcycle, he just needs to let us know what direction he would like to go in, so I can let the Manufacture know as well since we are working together to come up with possible causes.