Federated Payments Systems

We received the merchant's additional response to our initial response and offerThe merchant attached copies of the forms that were sent.In our initial response, the issue was that we did not receive these forms as requiredAttaching the forms does not confirm that we receivedthemOur belief in the goal of the Revdex.com to mediate issues is continually being eroded by the fact that, in cases like this, where we do not oweanything based on the facts we still try to make some sort of an offer to help resolve the issueIt seems that if a merchant does not want tocompromise they just simply submit the same request again and againWe are not sure what this process seeks to accomplish if resolution is not the goalAgain, we did not receive the closure requests and the accountscontinued being billed as per the original signed agreementsThe monthly statements were still available to see this charge as usual and the merchantdid see a debit to their bank account as they have seen previously from our company for the monthly feeThe merchant stated that the fee looked just like their new company's feeThis does not make sense as first---that means there would have been two fees and that would have stood out.Second--the descriptor that appears on the bank statement for our fee (which they have seen in previous months) is not the same as what wouldappear for a different company as the merchant claims.As a courtesy in order to resolve this issue, we feel that it is fair to assume that the merchant should have notified us of the charge to their account thatthey saw the following monthIf I see a charge on my monthly bank statement that is incorrect I, as well as most people, would be in contact with mybank or the company that charged me the feeThe merchant did not contact us and the charges continued as per their original agreementAs we did not receive the original requests to close the accounts, we had no way of knowing that something was wrongAs a courtesy, we have offeredto refund the monthly fees for all three accounts for that additional month that the merchant would have seen the charge and could have contacted us toresolve the issueThey chose not to and we cannot be held for the additional charges they received.We feel our offer is more than fair in light of the facts and as states previously are prepared to credit back that month's fee to each account as soon as the merchant agrees to the credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I asked for them to send me my signature on this terms and termination which was not providedI think in future that a signature should be added next to terms and termination on contract other wise it is not a year contract that is tricky
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I was able to reverse the $500 charge with my bank directly
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We sent in multiple emails in June!!The multiple customer service reps I talked to, told me that you did in fact receive this letter after we forwarded the proof of the multiple e-mailsYour company responded to two of these emails(in June), but when asked why they didn't get the closure information, they said it was looked at it as spamI find it odd that you looked at the others just fine, but this reply to an email was spam?? I will forward the emails once again to your company and also to the Revdex.com. We will not stop our efforts until we are reimbursed the full amount from the time we closed our account in June until Januray 2015!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We were contacted by *** *** from Michael A’s Hair Studio on 5/**/to close her account as she has switched to her localcredit union. We advised her that we would email her a form for her to sign and return to close the account. She mentioned there were three
accountstotal, for her co-workers. We advised her to have each merchant account signer fill out and sign each form and return as instructed on the form. After that call we did not receive the closure form back for the three merchant accounts that is why the merchant accounts remainedopen. All three merchant accounts were used in May and they were billed for May and continued to be billedthrough December although there was no processing activity after May 2014. They mention they did not receive any morestatements, but their three accounts were set up on e-statement several months before they chose to close the accounts (March 2014) and nothing changed withregards to billing or statements; we continued to debit their checking accounts and their end of month statements were available online as they had been previously. *** also mentions in her complaint that they were receiving fees out of their checking accounts each month and they assumed this was their newprocessor. Each credit card processing company uses a unique billing descriptor and I am sure the dollar amounts were notidentical, so they were having two processors debit each of their three checking accounts each month but did not contact us again until months later, onJanuary ***, 2015.At that time we advised we had not received the signed closure forms for the three merchant accounts, we have thousands of merchant accounts and some may notprocess for a period of time and it is not the policy to close an account unless we were notified in writing to do soWe resent the closure form on January ***,,2015and finally received the three closure forms back that day (1/**/2015) and closed all three accounts on January ***, 2015.*** states they returned the closure three forms in June and since the accounts were open during June they would have been billedfor JuneThey could have noticed they continued to be billed when they were debited in August for the end of month July statement.We do believe that companies should work together, along with the Revdex.com to work out their differences and in thatregard, although no refund is due because we did not, in fact, receive the proper closure request, we are offering to refund end of month July Fees in the amount of $to eachaccount. At that point, it is fair to expect that the merchant would have seen the additional monthly billing on their account and could have contacted us to address the issue if they felt theaccounts should have been closedThey did not and the accounts remained opened and incurred costs which we collectedIn addition we have also waived themonthly fees for January on all three accounts which also were due considering the accounts were open during this month.Again, as a courtesy, we will credit each account the amount of $to cover the additional month the accounts were opened when themerchant could and should have notified us that there was a problem and it could have been addressed before any additional charges were madeCredits will be issued to the bank accounts that were on file for each merchant accountPlease verify that each account is still open and active so that we may issue the credits

Our merchant support team has been in contact with the merchant and they have resolved the issueMerchant had originally refused delivery of the equipment and it was returned to our officeAfter a conversation earlier today with our support team, it was decided that the merchant will accept the
equipment being re-shipped to him and continue to use the account

We have reviewed the complaint submitted by ** *** and, upon review of the issue and the account, have found the following.** *** is looking for a credit of any fees charged after the initial three year period as he believes the account should have automaticallycancelled after three yearsHe
also states he did not receive any statements after the three year periodTo clarify----as per the signed agreementas well as the Terms and Conditions which were acknowledged by the merchant upon his signing of the agreement, the three year term is an "initialterm"The agreement automatically renews for additional one year terms until cancelled by the merchant by notifying our CompanyI have attachedthe "Terms and Termination" section of the Terms and Conditions of the agreement for reviewThis clearly shows the how the agreement functions in relation to account closuresPart of the reason for this is that it would be detrimental to most businesses if their credit card processing system was shutdown before arrangements were made to move to another companyIf a merchant is processing within the guidelines of the agreement, then we willkeep offering him the ability to process credit cards until he cancels the accountThis is clearly stated in the Terms and Conditions. Furthermore, when this account was first opened, paper statements were mailed to our merchantsIn March of 2014, we notified all accounts that we wereswitching to online statements and instructions were given on how to obtain online accessFrom when the account opened in April 201* through the finaldays the account was open in December 2016, the monthly statements were available to this merchant and any billing was clearly shown on these statements.In addition, the account was billed for monthly fees and these would have shown on the merchant's bank statement as they had since he opened this account. As far as any credits, there are none due as the account was open and available to use until closed in December We incur costs on all open accounts andthese costs must be collected as per the signed agreementHowever, from the attached information regarding cancelling an account, one can also see that the termination fee of $is due if the account is closed "before the end of the Initial Term, or before the end of any successive Renewal Term..." This account was actually closed prior to the end of a Renewal Term and should have incurred a $termination feeAs a courtesy, this fee was NOT charged to the merchant

I have reviewed the second rebuttal submitted by [redacted]. This rebuttal is basically the same as the previous one and the response we provided last time has already addressed this issue. We attached the Terms and Conditions and highlighted the section concerning the issue of the initial three year term and the subsequent one year terms. [redacted] is asking to see where he signed for this----in fact we pointed out that he signed for this when he signed his agreement (he does not dispute signing the agreement). The signature section of the agreement clearly states that the signer has read the agreement as well as the Terms and Conditions as agrees to abide by them. If he did not read the agreement and the Terms and Conditions then why would he sign that he had?I also pointed out that the agreement calls for a $295 termination fee when the account was closed. In this case, as a courtesy, we waived that fee. And, may I point out, that was even before we received this complaint!  We have addressed the issues raised in the complaint and we are sorry that [redacted] is not satisfied. We are simply upholding the agreement as we had when we processed his credit carts and deposited proceeds in his bank account. He benefited from that part of the agreement, but seems to want to disregard the agreement when it comes to the term issue.As with any issue that is brought to our attention, we do what we can to help resolve it. In this case, we not only upheld the agreement, we even went so far as to waive a legitimate fee as a courtesy.I don't believe there is anything additional to address at this point as we have already addressed each issue. Thank you----

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What is the sense of a 3 year contract if it is not followed why have a contract at all. I did not ever get pages that said contract would be extended, when the company repersentive came by I signed some paper but do not have anything stating that it would extend past 3 years that was agreed on nothing more. I believe I am being hoodwinked into a shady deal .Please show me where I agreed to any such dead past 3 original years.Thank you 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the merchant's additional response to our initial response and offer. The merchant attached copies of the forms that were sent.In our initial response, the issue was that we did not receive these forms as required. Attaching the forms does not confirm that we receivedthem. Our belief in the goal of the Revdex.com to mediate issues is continually being eroded by the fact that, in cases like this, where we do not oweanything based on the facts we still try to make some sort of an offer to help resolve the issue. It seems that if a merchant does not want tocompromise they just simply submit the same request again and again. We are not sure what this process seeks to accomplish if resolution is not the goal. Again, we did not receive the closure requests and the accountscontinued being billed as per the original signed agreements. The monthly statements were still available to see this charge as usual and the merchantdid see a debit to their bank account as they have seen previously from our company for the monthly fee. The merchant stated that the fee looked just like their new company's fee. This does not make sense as first---that means there would have been two fees and that would have stood out.Second--the descriptor that appears on the bank statement for our fee (which they have seen in previous months) is not the same as what wouldappear for a different company as the merchant claims.As a courtesy in order to resolve this issue, we feel that it is fair to assume that the merchant should have notified us of the charge to their account thatthey saw the following month. If I see a charge on my monthly bank statement that is incorrect I, as well as most people, would be in contact with mybank or the company that charged me the fee. The merchant did not contact us and the charges continued as per their original agreement. As we did not receive the original requests to close the accounts, we had no way of knowing that something was wrong. As a courtesy, we have offeredto refund the monthly fees for all three accounts for that additional month that the merchant would have seen the charge and could have contacted us toresolve the issue. They chose not to and we cannot be held for the additional charges they received.We feel our offer is more than fair in light of the facts and as states previously are prepared to credit back that month's fee to each account as soon as the merchant agrees to the credit.

Review: I signed up with this company to offer credit card processing at my small business. I was told they would lower my charges to around 2.2%, with a few fees. In the first 4 months of using this company my charges ranged from 12-14%!! I called the company, they told me my business was too small and did not process enough charges to get the rate I had been quoted. I was told that volume was not important when I signed on. In fact they reviewed my past 12 months of credit card volume and said I fit into this particular program.Over the course of 5 months, my business lost between $400-$500 with charges and fees. If you go to their web site it says they service small businesses. Do not believe it!Desired Settlement: If they would like to refund some of these fees, that would be great and I would remove this post. From talking to them though, it did not sound like that was going to happen.Very disappointed.

Business

Response:

I have read complaint#[redacted] submitted by [redacted]. I have also reviewed the original application which was approved by and signed for by [redacted]. As far as the rates that were charged, these are the same rates that are listed on the application. In her complaint, she refers to a 12-14% rate. This is an overall rate which takes into account the total dollar volume processed as well as the actual rate charged. In her application, she states (and the attachment shows) that her monthly volume averages $20,000. Any quote or estimate provided by a sales rep would take into account this $20,000 figure. The claim that she was told that "volume was not important" does not make sense as this information is required on the application and was approved by [redacted] as her signature on the application proves. In fact, her actual processing over the few months she was with our Company only averaged about $1000 per month. This would greatly affect any overall rate estimate.

In addition to the rate issue, she also states that her "business lost between $400-$500 with charges and fees". There is obviously a cost to process transactions. [redacted] feels that she was charged above and beyond what she agreed to and therefore she "lost" between $400 - $500. This is another allegation which proves false as during the entire time with our company, her TOTAL charges were only about $400. (this does not include July whose statement is not prepared yet but only included a couple of days processing). How can someone "lose" more than they actually paid?

I also noticed that regarding settlement, [redacted] states that if we were to refund some of the fees, she would remove this complaint. We actually have already attempted to resolve this issue. Before this complaint was even submitted, [redacted] spoke to our Customer Care Team on July *, 2014. She was calling to discuss closing her account. Our representative reviewed her account and offered to make adjustments to the account in order to reduce some of her costs. She refused our offer and requested that her account be closed. We are unable to return fees which were charged properly as per our agreement but, as the Revdex.com advocates, we did try to work with this customer to resolve her issues. She chose not to work toward a resolution at that time and we feel this complaint is without merit.

Based on the facts presented, we are confused as to why this complaint was even submitted. Although we were in keeping with the agreement and her claim of "loss" was proven untrue, we still were offering to work toward a resolution while her account was open. [redacted] chose not to work with us toward a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I look at the paper work it says 1.49% and 1.39% not 14.9% and 13.9%

I was told by my representative, the $20,000 was for my shops total sales NOT what was being processed by credit card. I had gone over previous 6 months of my finacial records to see if your company could save me money in processing. He did a line by line comparison and showed me where I was going to save approximately .3-.5% by switching cc processing companies.

This representativie also assured me that there were no minimum sales I needed to process to maintain this lower percentage.

From March *-July *, I processed $4078.81 in cc. My fees over those months totaled $476.49. The lowest was 9.45% and in July it was 25%.

I did request to have my account deleted. I could not afford these rates. If you listen to my conversation with your one rep, he agreed, I had been just charged 14%. He said he could not do anything about it.He then told me my business was too small for your company to offer cc processing. So I immediately requested to be terminated, so you did send me the paperwork and as soon as I got another cc processor up and running I sent the signed paper work in.

At no point did you phone rep offer to get any money back.

The rep who signed me up is no longer with the company. He is working with his manager to see if any of these funds can be refunded back to me.

What I have learned is, never give a friend your finacial business and stay with the bank institute has helped you since yo opened your business. It is tough running a small single employee business and rates such as these really hurt any profit I would hope to make by offering cc processing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We received the rebuttal to our response on Complaint [redacted] and again feel the need to clarify the issue. The rates quoted by [redacted] from our application

were the per transaction rates charged to her account. As explained in our original response, the higher percentages she refers to are an overall percentage which takes

into account all other fees charged as per the signed agreement. The information regarding expected sales volume on the application refers solely to credit card volume

as this is what we process and what the entire application is designed around. The lower volume actually processed would inflate the total percentage----but does not change

the actual per transaction rate that was quoted and charged correctly as per the agreement.

As proven with our original response and the documents attached, this account was charged exactly as stated and agreed to in the signed application. We based our account on the

information about the business which was supplied by the merchant herself. Also, I need to remind you that when she did call to speak to our support team, we offered to review the

account and try to work with her regarding the fees. She chose not to and requested that the account be closed----not allowing us to try to address or resolve any of the issues.

We did try to work with the merchant but were unable to based on her actions in closing the account. As all fees were charged as stated in the signed agreement, we can do no more

for this account at this time.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

We processed with Federated for years, after we cancelled our service we continued getting a fee for a year and a half. They said we didn't submit the proper paperwork and refuse to work with us in any type of reimbursement for services we didn't receive. We left Federated after the same type of service was received while we were with them.

Review: Hello There-

Couple of years ago Federated Payments System Sales Rep. "[redacted]" visited our business "Sunny Food Store" and we agreed to use there service without any contract and with 3 year price guaranty. Everything was good for couple of years. Then some time towards end of 2011 or early 2012 "[redacted]" Federated Sales rep. offered better rates and switched service provider along with credit card terminal machine which he took along with him that he provided when we started this service and said he will take care of everything from canceling account to shipping terminal machine to office. Even after account was canceled according to there sales rep. Federated kept charging my account for monthly charges for couple of months. In feb 2012 Federated sent me collection letter for $665 which I showed to there Sales Rep. [redacted] who was my point of contact for federated. Couple of days later he said for some reason they did not received terminal machine which he shipped, but now everything is resolved.. Recently I started receiving collection letters and blank calls from Sunrise Credit Services Inc. asking me for $831.25 on behalf of Federated Payments. Now [redacted] is no where to be seen he does not pickup phone.

Could you please help me resolve this issue. To me Its issue between Federated payments and there Sales rep. if any because I had no contract and to me I returned there terminal to there Sales rep. [redacted]. Rather Federated overcharged my account for couple of months even though account was closed and I did not even had there terminal.

The Sunny Food Store was sold and incorporation that was using these services was closed in July 2012.

Federated merchant id : [redacted]

Sunrise credit services Account nbr : [redacted]Desired Settlement: All I want is stop contacting me for the collection because I do not owe them anything. I don't even care for the money they overcharged me.

Business

Response:

We have reviewed complaint #[redacted] and the notes on the account here at Federated Payments. It would seem that

[redacted] stated that he had a number of issues with a sales rep names "[redacted]", both when he was an independent

Review: We recently terminated a contract with Federated Payments. They sent us a form to fill out to cancel our service, on this form was "We recommend that you review the terms and conditions of your Merchant Agreement BEFORE terminating." We never received the Merchant Agreement so we asked for it via e-mail.

We saw that there was a $500 cancellation fee which we did not agree to when signing the contract. We signed the form to cancel with the following text added to it: "I authorize cancellation but your company is not authorized to go into my bank account for any fee's or withdrawals. I don't agree with your business practice's and unauthorized withdrawals". We also wrote that we do not agree to the following text on their form: "By signing below, I authorize Federated Payments or its affiliate to fulfill the above request in connection with my Merchant Account, and understand that all applicable and surviving terms and conditions of the Merchant Agreement remain in effect."

We put a stop order on our account with this company so that they no longer had access to our bank.

I saw today that there is a $500 withdrawal from my account from "Electronic Funds Transfer MISC PAYMENT MERCHANT SERVICES INTL CANADA". We DID NOT authorize this. Their previous withdrawals came from Electronic Funds Transfer DEBIT MEMO M/CARD[redacted] GBL MERCH FEES which we put a stop order to.Desired Settlement: A Refund of the cancellation fee and Public Awareness of this companies bad reputation to help other small business not fall for their bad business practices.

Consumer

Response:

I was able to reverse the $500 charge with my bank directly.

Sincerely,

Review: This company made an unauthorized debit via ACH from our bank account on January **, 2014 in the amount of $424.89 under the name of Federated Payments. They did not provide a phone number and up to this point, we had never heard of Federated Payments. We didn't notice the charge until we were doing a bank reconciliation and the charge didn't match any of our transactions. It took several days for our bank to find and provide us with a phone number for the company. When we called on 2/**/14 we learned that Federated is somehow associated with [redacted], a company who provided our credit card processing from 11/**/11 up until March **, 2013. We quit using them after we had 2 incidents of delayed deposits into our bank account which caused several overdraft fees which they refused to reimburse. We were told when we started using them that we would have our deposits in 24 to 48 hrs. We called 3/**/13 to find out where our deposits were and were told that there had been a system outage and that all deposits were delayed. We then called our bank to verify and they knew of no such outage so they charged us 4 overdraft fees since there was no reason for the delay. We asked [redacted] to refund our fees because they were a direct cause of late deposits. They refused to reimburse us so we went with another company and told [redacted] that we were cancelling due to late deposits and the fact that they refused to refund any bank fees caused by the late deposits. They then told us that we would have to pay an early termination fee if we terminated early (3 year contract) and that we had to complete the proper form. Otherwise, we could just pay the minimum until we reached the end of our contract. This is what we had been doing since March 2013 so, to date we have paid $35 a month for a total of $315 until January when Federated pulled $424.89 from our account without notice. Now they have received $739.89 since they stopped processing our credit cards. Once we figured out that Federated was associated with [redacted] we asked for a credit of at least $315 since they had received more than their early termination fee and we were paying monthly, in good faith, even though they had made late deposits. All of this is documented and can be shown as proof, if needed.Desired Settlement: We would like a refund of $424.89 which was pulled out of our account without our knowledge and a letter stating that our account is closed and that we are no longer owe Federated or [redacted] anything nor are we under any contract or obligation to pay them any more money.

Business

Response:

This is in response to complaint [redacted].

Review: After having unexplained charges and fees deducted from our accounts, asking for reimbursement and not receiving it our business decided to switch credit card processors. We first, called and verified that we did not have an early termination fee. Once we were told that we did not have any fees, we proceeded to set up a new processor. once the new processor was set up, we called to cancel. We were told that we needed to send in a request to cancel and it would be taken care of. We sent in the request forms to cancel, scanned in via e-mail. A customer care supervisor responded with an e-mail stating that we needed to use their request to cancel form, which she attached to her e-mail. We filled the forms out scanned them in and simply pressed the reply button with the attached e-mail. We did not receive anymore statements, assuming our accounts were closed as of June, 2014.

We did not use their services from May 2014 on.

We were receiving a fee every month out of our banking accounts for $54.99. Assuming this was our new processor, we did not contact Federated payments. (Both processors come out of our bank account the same way).

On January **, 2015 we contacted Federated Payments finding out that they never closed the accounts even after we called and sent in paperwork twice!

After talking to various people, that told me they never received our e-mail with the final paperwork, and that we could not be reimbursed for the monthly fees we were charged, but did close the accounts and reassured me that we would not be charged again. I emailed them an appeal for the reimbursement. The supervisor that makes the final decision on cases like this said that they did receive our email, however it wasn't sent to the correct place in their company and wasn't opened. Therefor, he could reimburse us the money that was taken out of our accounts from June 2014 through January 2015, but then he would have to issue an early termination fee. Which would then basically not resemble any reimbursement.

They closed the account without an early termination fee (that we were told over the phone in June we didn't have) before I even spoke with this supervisor that makes these decisions.Desired Settlement: We would like to be reimbursed for the $54.99 per month for each of the three accounts signed up with our business without any early termination fees. We are not a seasonal business, we have constant transactions. Once a company doesn't have normal activity on an account, after attempts to close accounts, it should be flagged to help fix problems like these. These types of problems can make or break a small business!

Business

Response:

We were contacted by [redacted] from Michael A’s Hair Studio on 5/**/2014 to close her account as she has switched to her localcredit union. We advised her that we would email her a form for her to sign and return to close the account. She mentioned there were three accountstotal, for her co-workers. We advised her to have each merchant account signer fill out and sign each form and return as instructed on the form. After that call we did not receive the closure form back for the three merchant accounts that is why the merchant accounts remainedopen. All three merchant accounts were used in May 2014 and they were billed for May and continued to be billedthrough December 2014 although there was no processing activity after May 2014. They mention they did not receive any morestatements, but their three accounts were set up on e-statement several months before they chose to close the accounts (March 2014) and nothing changed withregards to billing or statements; we continued to debit their checking accounts and their end of month statements were available online as they had been previously. [redacted] also mentions in her complaint that they were receiving fees out of their checking accounts each month and they assumed this was their newprocessor. Each credit card processing company uses a unique billing descriptor and I am sure the dollar amounts were notidentical, so they were having two processors debit each of their three checking accounts each month but did not contact us again until 6 months later, onJanuary [redacted], 2015.At that time we advised we had not received the signed closure forms for the three merchant accounts, we have thousands of merchant accounts and some may notprocess for a period of time and it is not the policy to close an account unless we were notified in writing to do so. We resent the closure form on January [redacted],,2015and finally received the three closure forms back that day (1/**/2015) and closed all three accounts on January [redacted], 2015.[redacted] states they returned the closure three forms in June 2014 and since the accounts were open during June they would have been billedfor June. They could have noticed they continued to be billed when they were debited in August for the end of month July statement.We do believe that companies should work together, along with the Revdex.com to work out their differences and in thatregard, although no refund is due because we did not, in fact, receive the proper closure request, we are offering to refund end of month July Fees in the amount of $59.99 to eachaccount. At that point, it is fair to expect that the merchant would have seen the additional monthly billing on their account and could have contacted us to address the issue if they felt theaccounts should have been closed. They did not and the accounts remained opened and incurred costs which we collected. In addition we have also waived themonthly fees for January 2015 on all three accounts which also were due considering the accounts were open during this month.Again, as a courtesy, we will credit each account the amount of $59.99 to cover the additional month the accounts were opened when themerchant could and should have notified us that there was a problem and it could have been addressed before any additional charges were made. Credits will be issued to the bank accounts that were on file for each merchant account. Please verify that each account is still open and active so that we may issue the credits.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We sent in multiple emails in June!!The multiple customer service reps I talked to, told me that you did in fact receive this letter after we forwarded the proof of the multiple e-mails. Your company responded to two of these emails(in June), but when asked why they didn't get the closure information, they said it was looked at it as spam. I find it odd that you looked at the others just fine, but this reply to an email was spam?? I will forward the emails once again to your company and also to the Revdex.com. We will not stop our efforts until we are reimbursed the full amount from the time we closed our account in June 2014 until Januray 2015!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We received the merchant's additional response to our initial response and offer. The merchant attached copies of the forms that were sent.In our initial response, the issue was that we did not receive these forms as required. Attaching the forms does not confirm that we receivedthem. Our belief in the goal of the Revdex.com to mediate issues is continually being eroded by the fact that, in cases like this, where we do not oweanything based on the facts we still try to make some sort of an offer to help resolve the issue. It seems that if a merchant does not want tocompromise they just simply submit the same request again and again. We are not sure what this process seeks to accomplish if resolution is not the goal. Again, we did not receive the closure requests and the accountscontinued being billed as per the original signed agreements. The monthly statements were still available to see this charge as usual and the merchantdid see a debit to their bank account as they have seen previously from our company for the monthly fee. The merchant stated that the fee looked just like their new company's fee. This does not make sense as first---that means there would have been two fees and that would have stood out.Second--the descriptor that appears on the bank statement for our fee (which they have seen in previous months) is not the same as what wouldappear for a different company as the merchant claims.As a courtesy in order to resolve this issue, we feel that it is fair to assume that the merchant should have notified us of the charge to their account thatthey saw the following month. If I see a charge on my monthly bank statement that is incorrect I, as well as most people, would be in contact with mybank or the company that charged me the fee. The merchant did not contact us and the charges continued as per their original agreement. As we did not receive the original requests to close the accounts, we had no way of knowing that something was wrong. As a courtesy, we have offeredto refund the monthly fees for all three accounts for that additional month that the merchant would have seen the charge and could have contacted us toresolve the issue. They chose not to and we cannot be held for the additional charges they received.We feel our offer is more than fair in light of the facts and as states previously are prepared to credit back that month's fee to each account as soon as the merchant agrees to the credit.

Review: This is a credit card processing company. I was talked into switching because I was guaranteed the lower cost of my credit card processing. I was also promised a new terminal that would comply with the new requirements of the credit card companies. I was guaranteed that if I was unhappy with the new company, I could discontinue at any time without penalty. After I switched, it was over 2 months before I received any kind of report from the company showing the rates and the fees charged. The amount deposited for a transaction was not what showed on the bank statement. Fees on each credit card deposit had been subtracted from each deposit and additional fees were taken out in a lump sum. This in its self, made my checkbook a nightmare and impossible to reconcile. For example, if I sold something for $50.00 then the daily deposit I entered into my account was $50.00. However, when my bank statement came, it would have the fees removed from the amount of each deposit and would show that only $47.39 (estimate) was actually deposited into the account. This was an accounting nightmare; not to mention that fees were taken out twice; once with each individual deposit and then again as a sum total for the month. The fees were much more than any fees I have ever paid with previous credit card companies.

When I finally started receiving statements from the company, I was shocked at the cost of the fees. I had a guarantee they were the lowest, but at this rate I would have to stop accepting credit cards or risk going broke. By the time the company took out all of their fees, I had no profit and was actually in the red with my transactions. I am a small business and cannot afford to conduct business in this manner.

Another problem I have with this company concerns the new terminal I was promised. This terminal turned out to be an old used terminal that only worked every now and then. I lost some business because I could not accept the customer’s card. The terminal was also supposed to be the new type, but it was not. I was told that I might get a different one later on when we were forced to go to them or when they were more available.

As part of the agreement, I was promised 50 loyalty cards at no cost but I never received the first one. It is my belief that I was misled and manipulated into taking this service. The salesman promised me saving costs and fees, but they proved to more than triple what I had been paying. I decided to go back to my original processor, especially since they told me that they would handle cancelling my old processor. I am not sure what happened, but I started receiving statements that showed both companies were deducting fees from my checking account. I was able to directly compare their fees side by side and they (National Debit Card Network) were much higher than my old company.

When I finally was able to get the account closed, I was not informed of any other fees. When I received my bank statement, there were several charges that had been made without my knowledge or permission. A $295.00 fee showed up on my checking account, not with national debit card network but with federated payments as the one who took the money out of my account. I had to call the bank and finally found out who took the money. This is when I found that National Debit Card Network was not my processor; it was actually Federated Payments System. I called my technical support number and all I was told the first time was the account is now closed. I then had to call back and was told the $295.00 was an early termination fee. This is news to me; I had not been told of an early termination fee when I was told I would be able to change back if unsatisfied with the new arrangements and the guaranteed low cost. I was even guaranteed $500.00 if they were not the lower cost; this $500.00 guarantee is also on their web page right up front. After talking to a couple of different people in customer service they agreed to refund only $150.00 of the $295. I think that this company should be more honest with their customers and not make promises or guarantees they do not plan to honor.Desired Settlement: I am not asking for the $500.00 guarantee all I am asking for is my money back that they took from me; the full $295.00 early termination fee. Although being with this company cost me much more, I would be satisfied to settle with the $295.00 they took from my account without my knowledge or prior notice. I would also hope that in future business endeavors they would be more open and honest in their dealings with others.

Business

Response:

We have reviewed the complaint submitted and realize that there may have been some confusion concerning the issue of the refund. Initially the offer was to refund a portion

of the termination fee. However, the account was further reviewed by a [redacted] and the decision was made to refund the entire $295 based upon their review. In reading the

notes on the account, it is unclear whether this information was relayed to the merchant. I can only assume it was not, or possibly was but after this complaint was filed. Either

way, a refund of the $295 is being processed on this account. It does take a number of business days to process, but the merchant should see a deposit to his bank account prior to

the end of April.

Review: About a year ago, a salesman for Federated Payments came to my office and offered to reduce my cost for merchant Credit Card Services. I was already content with what I had but in the interest of saving money I let him go over with my office manager are current merchant service. He said he could save me substantial money based on what he saw from my current merchant statements. I stated to him in front of my Dental Assistant that I would be willing to switch if and only if I did not have to buy any new equipment and there was no cancellation fee's associated with his and the previous merchant. When I started doing my taxes in January 2013, I noticed the fee's for my credit card merchant went up substantially to a little more than $1300 for the year (not including the % they take out for each transaction). Needless to say this amount of fee was excessive. So I started to investigate and discovered that the previous two merchants were still taking out there fee's from my merchant account. I contacted the prior merchant and they claimed that I never signed the cancellation document (which I know is false). So rather than playing with the old merchant and forms, I simply close my bank account. At which point I am pretty angry with both the old merchant and the new merchant for not following the agreement to close the old merchant out. Now Federated is calling me to collect an early termination fee, saying that I signed a contract with them for 3 years. First and foremost I would not sign a 3 year contract of commitment with any service other than a cell phone. The service at Federated said I had and mailed me a copy. Now I receive this contract that has a signature which looks very much like mine but I question two aspects about the signature. First the signature does not have the last 3 letters of my last name and it says specifically (no tittle) under one of the signature line's and the signature has Dr in front. So my objection to this contract is how did a partial signature of mine end up on this contract. I know for a fact that I did not read and sign that document. If it really is my signature it was done in a shady manner to capture my signature without my reading the document. Placing the signature aspect under another sheet of paper and misleading me to sign something else. What aggravates me is that I told the salesmen I did not want any cancellation fee's or issue's. I tried to explain this to Federated Payments service and they just reiterate that they have a contract and that I owe them $400+ dollars to reconcile the early termination fee.Desired Settlement: After $1300 in fee's I do not want to owe a company an early termination fee, when they were supposed to reduce my costs not increase them. This company did not deliver on what the salesmen preached. In fact it actually cost me more. I feel that if my signature was indeed captured on a contract that it was not done in good faith and that shady dealings have taken place.

Business

Response:

We have reviewed the account and complaint from [redacted].

I am slightly confused as well as disgusted by the accusations made concerning high fees and

Review: A company representing themselves as National Debit Card Network (NDCN), or Federated Payment Systems, has made at least six unsolicited sales calls to our office within the last week. It was extremely hard to get them to identify themselves and the reason for their call. After determining they were selling a product we were not interested in, we requested during our first conversation with them to remove us from their lists and to not call us again. These phone calls have not stopped despite our repeated requests.

Their sales call tactics are aggressive, evasive and persistent to the point of becoming a nuisance. We simply would like them to stop calling.Desired Settlement: We wish to convey our desire for NDCN to immediately stop contacting our office.

Business

Response:

We have thoroughly investigated the claim made by [redacted]. Federated employs the latest technologies enabling us to track every outbound call, when it was made, what the result was as well as monitoring all conversations to ensure that all requests made by the merchant is complied with. Unfortunately, the telemarketer failed to take [redacted]’s company off the list when requested and, as a result, is no longer with the company. On a follow up call on April [redacted]’s request to be put on the “do not call” list was received and immediately complied with. We apologize for any inconvenience. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,