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Federated Payments Reviews (3)

Benefits Planning Corporation is the plan administrator of the Hartford Long Term Disability policy offered to union members of the health system where [redacted] is employed, underwritten by Hartford Financial Services Group, IncThis is a voluntary benefit that provides disability coverage in the event of a long term disability [redacted] has been covered under this plan since Feb **and paid her premiums through payroll deduction [redacted] filed a claim for disability benefits in August **17, and we forwarded all the necessary paperwork to Hartford for claims reviewWe do not process claims from this office and can only act as a liaison between the insured and the company in the event they are having difficulty with their claim examiner, due to HIPAA regulations and confidentiality of medical records We were contacted by [redacted] on September **, **because she was having trouble with her claimShe spoke to people in our office and abruptly terminated all of those calls while our employees were trying to assist herWe did however follow up to her call and reached out to her claims examiner at Hartford on her behalfWe were advised by Harford that their claims department was having the same difficultly communicating with herHartford was requiring a signed authorization from [redacted] to release medical records necessary to process her claim and she refused to sign that formDuring her call to our office in September, she stated she wanted to cancel the policyIt is her employer's procedure, as well as ours, that a cancelation be requested with a signatureOur office sent her the required form to sign on and again in NovemberInstead of signing and returning the form, she insisted that her email should be sufficient enough and did not want to follow procedureWe did eventually receive the signed cancelation request from her in our email box on and her payroll deduction was promptly stopped for the next payrollWith regard to Madeline's claim that we have not supplied her with the documents she requested, we can show that her first request for documents from our office was on Some of the information she was requesting could only be supplied by Hartford under HIPAA regulations and we did forward her request to Hartford for their reviewWe sent Madeline a copy of her policy handout as per her request that same dayThe 2nd request for information came on requesting evidence the policy was canceled along with the effective date of such cancelation, as well as all documents pertaining to her signed agreement of the policyOur office promptly provided her with evidence the policy was canceled, documentation that her deduction was stopped and a copy of the brochure in response to her request for any and all handout, as well as a copy of her original signed applicationThis was all sent to her the very same day on and covered all of her bullet points from her email requestOn December *, **17, we were advised by Hartford that they sent [redacted] a response to all of her requests that they could provide answers toBenefits Planning has no involvement in the claims process decision, that is between the insured and the insurance companyWhat we did in this situation was attempt to assist [redacted] by reaching out to the claims examinerWe are not the third party that [redacted] is referring toIt seems we have fulfilled all of our obligations in a timely manner and we are disappointed that [redacted] finds our service unsatisfactory

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:First and for most Benefits Planning Corporation have not fulfilled all my obligations in a timely mannerBenefits Planning Corporation has never indicated that they are the plan administrator of the Hartford Long Term Disability policy offered to union members of the health system.The union members are a vast majority of the Northwell health system clients to Benefits Planning Corporation and growingI am perfectly aware that this is a voluntary benefit that provides disability coverage in the event of a long term disability, yet still when I asked to cancel the policy I was advised not toThis information was also reference on the cancellation form that Benefits Planning Corporation sent meMy policy started Feb and I have always paid premiums in a timely mannerBase on the policy information premiums are waived when a client is out on leaveNevertheless, Benefits Planning Corporation has collected and premiums for me while I was out on leave which would create an over payment currently to the cancel policy
I did filed a claim for disability benefits in August What I do not understand is that Benefits Planning Corporation is indicating and trying to be excused from their wrong doings base on the grounds of HIPAA and PHI regulation, yet still all the documents pertaining to the filing of the initial claim was received from and submitted back to Benefits Planning CorporationProof attachedIf this is the case, then PHI and HIPAA regulation was violated as Benefits Planning Corporation had medical documentation related to my disability in their possession from day one of the claim filing per documents received.Benefits Planning Corporation indicated that they can act as a liaison between the insured and the company in the event they are having difficulty with their claim examiner, I am yet to see thisI have email the President of Benefits Planning Corporation Tony I*** and has yet to receive a confirmation or response to my emailBenefits Planning Corporation did not contact me for contacting me to a liaison I was the one who contact Benefits Planning CorporationMy first contact to Benefits Planning Corporation was on June **, 2017, I was told that someone would get back to me and I am still waiting the responseProof attachedThe conversation I hadwith Benefits Planning Corporation was not abruptly terminated I explained that if I can not have a conversation with Benefits Planning Corporation without them making excuses for Hartford then why are we having a conversation and did indicate to the representative that I was ending the callThe Harford is not having thesame issue as I have numerous email between myself and Hartford with regards to the claimI would rather a email communication instead of a phone in this way allinformation is documented, also due to Hartford inability to protect PHIHartford can request a signed authorization from me to release medical records, but it is well within NYS regulation that I can refuse to sign an authorization releaseI have explained both to Hartford and Benefits Planning Corporation that due to Hartford inability to protect my PHI I would refuse to sign the releaseHartford has advised that if I am aware that I would have to provide the necessary medical documentation which I am and is happy to have the physician submit and all pertaining medical record and additional documentation to the claim has been submitted to HartfordYet still Hartford has refuse to approve the claimThis is not about a sign form this is a clear case of retaliation and conspiracyThe employer has no policy for Benefits Planning Corporation cancellation process as I have contacted the employerBenefits Planning Corporation has yet to provide me with that policy as well as the policy and procedures that govern the Long term and short term disability planWhen the request for documentation was first requested on 11/**/Benefits Planning Corporation respond by sending me a brochure my request was detailedSee attachmentEven with a second request I still have not received all the documentation that was requestedIn addition, Hartford has not provided the requested informationMy first request asked for more than just the policy handout from Benefit Planning, which as of today Benefit Planning has fail to provide the necessary documentationI find it hard to believe that Benefit Planning is only the administrator of this plan as indicated in the initial claim filing all completed member, employer and physician documents must be submitted to Benefit Planning and not HartfordWith then Benefit Planning is in violation of PHI and HIPAA regulation as well as their own policy and proceduresThis is a conspiracy as since having this policy in I have filed claims, and both deniedI would say that this company needs to be investigated as members are paying for a long term disability and when you are truly disable they pay nothing out especially for the truly disableSome of the simple disability claim is what gets approve but then again not many members go out more than six monthsI can give specific scenarios and provide ratio of claims filed and paid out

Benefits Planning Corporation is the plan administrator of the Hartford Long Term Disability policy offered to union members of the health system where [redacted] is employed, underwritten by Hartford Financial Services Group, Inc. This is a voluntary benefit that provides disability coverage in the...

event of a long term disability. [redacted] has been covered under this plan since Feb **08 and paid her premiums through payroll deduction. [redacted] filed a claim for disability benefits in August **17, and we forwarded all the necessary paperwork to Hartford for claims review. We do not process claims from this office and can only act as a liaison between the insured and the company in the event they are having difficulty with their claim examiner, due to HIPAA regulations and confidentiality of medical records . We were contacted by [redacted] on September **, **17 because she was having trouble with her claim. She spoke to 3 people in our office and abruptly terminated all 3 of those calls while our employees were trying to assist her. We did however follow up to her call and reached out to her claims examiner at Hartford on her behalf. We were advised by Harford that their claims department was having the same difficultly communicating with her. Hartford was requiring a signed authorization from [redacted] to release medical records necessary to process her claim and she refused to sign that form. During her call to our office in September, she stated she wanted to cancel the policy. It is her employer's procedure, as well as ours, that a cancelation be requested with a signature. Our office sent her the required form to sign on 9/**/17 and again in November. Instead of signing and returning the form, she insisted that her email should be sufficient enough and did not want to follow procedure. We did eventually receive the signed cancelation request from her in our email box on 11/**/17 and her payroll deduction was promptly stopped for the next payroll. With regard to Madeline's claim that we have not supplied her with the documents she requested, we can show that her first request for documents from our office was on 11/**/17. Some of the information she was requesting could only be supplied by Hartford under HIPAA regulations and we did forward her request to Hartford for their review. We sent Madeline a copy of her policy handout as per her request that same day. The 2nd request for information came on 11/**/17 requesting evidence the policy was canceled along with the effective date of such cancelation, as well as all documents pertaining to her signed agreement of the policy. Our office promptly provided her with evidence the policy was canceled, documentation that her deduction was stopped and a copy of the brochure in response to her request for any and all handout, as well as a copy of her original signed application. This was all sent to her the very same day on 11/**/17 and covered all 4 of her bullet points from her email request. On December *, **17, we were advised by Hartford that they sent [redacted] a response to all of her requests that they could provide answers to. Benefits Planning has no involvement in the claims process decision, that is between the insured and the insurance company. What we did in this situation was attempt to assist [redacted] by reaching out to the claims examiner. We are not the third party that [redacted] is referring to. It seems we have fulfilled all of our obligations in a timely manner and we are disappointed that [redacted] finds our service unsatisfactory.

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