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Federhofer's Bakery

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Federhofer's Bakery Reviews (1)

Initial Business Response /* (1000, 7, 2015/08/04) */
Federhofer's Bakery
*** *** ***
Saint Louis, MO XXXXX
XXX-XXX-XXXX
My name is *** *** I am the vice president of Federhofer's Bakery
I am so sorry that Mrs*** was not contactedI personally would have contacted
Mrs*** myself on Saturday, July 18, 2015, if I would have been aware that she had even made a complaint by phone to our establishment
I was unaware of Mrs***'s complaint until Monday, July 20, at 1:pm, when I received a call from the *** *** from the Saint Louis County Health Department
I did not have any contact information for Mrs*** until today Friday, July 24, when I received this complaint from the Revdex.com
Immediately, I mailed Mrs*** a check for a full refund of $for the purchase of the cake and cupcakes
I have retrained our staff on the protocol of any future complaints we may encounterWe have always prided ourselves on excellent quality products and customer service
We have also put into place new guidelines for covering any open containers that can not be fully closed due to the design of the productWhich *** *** of the Saint Louis County Health Department has deemed a perfect solution to the open container issue
We have always maintained an A rating with the Saint Louis County Health Department since We certainly are in compliance with the Health DepartmentWe welcome any improvements and all advice they have given us over the past years to maintain our perfect standing with them
We have also done our very best to maintain good standing with the Revdex.comOur customers always come first here at Federhofer's BakeryWe do our best to make every customer 100% satisfied with our products and our service here at Federhofer's Bakery

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Address: 9005 Gravois Rd, Saint Louis, Missouri, United States, 63123-4625

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