Federico Chrysler Dodge Jeep

Initial Business Response / [redacted] (1000, 7, 2015/08/28) */ This customer has been taken care of and there should be nothing further to address with this casethanks!

Initial Business Response /* (1000, 7, 2016/02/22) */
Contact Name and Title: *** *** GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
WE MADE CUSTOMER COMPLETELY SATISFIED BY TRADING HIM
OUT OF THE VEHICLECUSTOMER IS VERY PLEASED

We believe this issue has been resolved with the customer to the best of our ability We quoted the customer $for the repairs on their vehicle He was billed $1,due to a price increase that incurred on the parts after the quote was given The service advisor made the
mistake of not looking back at the original quote and just assumed the pricing was the same as it was when he quoted the customer originallyHe was not aware of this mistake until the customer had already paid and let him know of this price difference at a later date We are issuing the customer a refund check for $and we apologize for the mistake The customer brought the vehicle in on 7/and found that the battery that they installed on their own was not holding a chargeWe informed the customer that it was an issue with the battery that he purchasedCustomer took the vehicle and replaced the battery but returned when the tire pressure light was still on We replaced the tire pressure module at no charge to the customer which is a $value We feel we have fulfilled our end of the repairs and have fully taken care of the customer and we hope that they now feel the same way

see attached

Initial Business Response /* (1000, 5, 2015/12/11) */
Although it is true that the vehicle has been in our shop 9 times since the purchase date, you will see from the explanation that many of those times were not for anything in our control and a great majority of the money that came out of the...

customers pocket was for things that they brought the vehicle in for on their own.
The first visit was for an oil change where the customer paid $74.95 for an oil change package. The next 2 visits, the customer did in fact pay money out of pocket but this is because they brought the vehicle to us for repairs after they hit a deer. Those are all three visits where we would clearly had no control over the customer being there or having to spend money.
The next 4 visits were for a starter issue. Although the customer should not have had to come in 4 times for this issue, a mistake was made on a part that caused extra visits. However, we did everything at absolutely no cost to the customer and even provided them with a free loaner vehicle during that time. In those visits, we took care of everything for a total of $1,683.
On the last visit, the father of the owner of the vehicle came in and spoke with our general manager. They looked at trading out of the vehicle but the father and GM both agreed that fixing the issue was the better option. Everyone agreed that it was fair if the customer would pay $198 to fix the issue with the transfer module and we would pay the remaining $244.
We take a lot of pride in the vehicles that we sell and service them very well before we sell them to any customer but on a 2007 with 95,000 miles, sometimes things will happen that have to be fixed.
We fully understand how frustrating it can be to have to repair issues on a vehicle but we feel that considering we paid over $1,900 for the customers vehicle issues, we have been more than fair. We went above and beyond by making repairs that are not covered in the 3 month/3000 mile powertrain warranty that comes with the vehicle and do not think it would be fair for us to do anything further at this point.
Thank you for your time in this matter.

We made an error and provided a refund to the customer.

Initial Business Response /* (1000, 7, 2015/08/28) */
This customer has been taken care of and there should be nothing further to address with this case. thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not totally truthful but accept it.  I did receive the refund.  However I disagree...

they made an error.  They tried to rip me off and got caught.  I'm happy they did the right thing but wonder how many people have been tipped off with ridiculous labor fees!  I'm hopeful Federico will accept my recommendation to post honest fees for service and be transparent by implementing windows in the service area so the customer can see their vehicle while it is being serviced.  Finally, I hope Federico Chrysler, Dodge, Jeep, Ram employs service technicians of the highest caliber who are honest.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
We are sorry that Mr. [redacted] finds our mailers to be so troubling, however, there is nothing we can do about his household receiving the letters. He is not in our database so the letters he is receiving are being sent from a national...

database that we have no control over who is or is not on the list.
Also, please note that neither [redacted] nor [redacted] are personally writing Mr. [redacted]'s wife a letter. These are pre printed letters, some that are made to look handwritten, that are addressed to his wife and thousands of other men and women from the national database.
When we told Mr. [redacted] to thrown the mail in the trash if he did not want it, we were not shrugging him off as he claims, but just find that to be the best solution when it comes to mail that people believe to be "junk mail". Again, we are sorry that these mail pieces are such a problem for Mr. [redacted] but we are not picking his household specifically to send our mailers to, it is from a national database that we cannot pick and choose names from.