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FedEx Reviews (3)

Initial Business Response / [redacted] (1000, 5, 2016/07/05) */ Dear ***, I was unhappy to learn about the problems that Mr [redacted] experienced during his recent stay at out Hotel Comfort InnI am writing to thank him and you for taking the time to bring the matter to my attentionA hotel is defined by the quality of service that it provides to its guestsAfter a thorough investigation with our staff about these allegations we found out that the guest check in time was 11:35Pm on 6/19/and check out time was 6:am on 6/20/so they stayed that night at out hotelThe front desk person was never notified of any issues about the room or about checking out immediately from the roomThere was no written report or verbal complaints about the room, non was giving to our front deskHad he notified the front desk, the issues would have been corrected and made right for himWe called him on 6-30-at 12:PM and left a message with Phone numbers including Cell number and also we called on 7-5-16, but we receive no replyAfter full investigations the room charge is owed and billed to his credit cardOut of good will, we will offer him [redacted] discount on future one night stay within the coming months Sincerely, [redacted] General Manager Comfort Inn-Hobart In XXXXX

Initial Business Response /* (1000, 9, 2017/06/09) */
we have minor renovation was going on hotel.and we did have big sign on front desk telling renovation in progress if guest does not want check in or stay.they can go other hotelalso the water on floor was from other guest who was using pool
not from renovation to elevator and we did have wet floor sign was on that floorand kids are running on hallway those are our other guest tooand we did call and tell them to quite that was part of customer not hotelif they had problem by noise they should call front desk ask for change room we should put them on different floorour facility are not making any kind of refund to guest.room was used all night facility used by guest and there ware no refund to guest
Initial Consumer Rebuttal /* (3000, 11, 2017/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response exhibits a total disregard to and lack of customer serviceWhy was changing rooms not offered to us when we initially called around midnight to complain about the noisy kids running the hallwaysFurthermore, it is appalling that in the response, the hotel, Comfort Inn, continuously blames the customer for all of its shortcomingsHow on earth was myself and my mother supposed to change rooms at am when the noise continued?! There will be a follow up with the State's Attorney and Choice Hotels CEO *** ** *** if this matter is not resolved at this levelThis is an unacceptable response and unsavory business practice to say the least
Final Business Response /* (4000, 13, 2017/06/23) */
we have called guest and made settlement.we gave *** back on their credit card and now they are happy.so case was resolved and close

Initial Business Response /* (1000, 5, 2016/07/05) */
Dear [redacted],
I was unhappy to learn about the problems that Mr. [redacted] experienced during his recent stay at out Hotel Comfort Inn. I am writing to thank him and you for taking the time to bring the matter to my attention. A hotel is...

defined by the quality of service that it provides to its guests. After a thorough investigation with our staff about these allegations we found out that the guest check in time was 11:35Pm on 6/19/2016 and check out time was 6:41 am on 6/20/16 so they stayed that night at out hotel. The front desk person was never notified of any issues about the room or about checking out immediately from the room. There was no written report or verbal complaints about the room, non was giving to our front desk. Had he notified the front desk, the issues would have been corrected and made right for him. We called him on 6-30-2016 at 12:36 PM and left a message with Phone numbers including Cell number and also we called on 7-5-16, but we receive no reply. After full investigations the room charge is owed and billed to his credit card. Out of good will, we will offer him [redacted] discount on future one night stay within the coming 12 months.
Sincerely,
[redacted]
General Manager
Comfort Inn-Hobart In XXXXX

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