FedLoan Servicing

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Ted has been working diligently toward resolution. Once a thorough review is performed, Ted will send [redacted] a formal response, with his direct contact information.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding requests for account information and customer service very...

seriously. Heather will provide [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr. [redacted], we understand that Borrower Experience Advocate Jake sent a formal response to him on November 29, 2016, directly addressing his concerns. This response included Jake’s direct contact information. After reviewing the response, we encourage Mr. [redacted] to reach out to Jake with any questions or concerns.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding processing times, credit reporting and customer service very...

seriously. Ted will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Jake has been working toward resolution. We take all concerns regarding customer service very seriously. Jake will provide [redacted] with...

a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

Our records indicate that Borrower Experience Advocate Heather sent a formal response to Ms. [redacted] on December 2, 2016, directly addressing her concerns. This response included Heather’s direct contact information. After reviewing the response, we encourage Ms. [redacted] to reach out to Heather to discuss the matter further.
As always, please let me know if you have any questions.
Thank you,
Borrower Experience Advocate Team
FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted] we understand that Borrower Experience Advocate Josh recently sent her a formal response addressing her concerns. She should receive our response shortly. We encourage [redacted] to contact Josh, should any additional questions or concerns arise. As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding customer service very seriously. Heather will provide [redacted] with a...

formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have tried to contact Ted the phone line is busy.From my understanding students that have been defrauded by corinthian schools are supposed to get debt relief.Why is Fedloan Servicing by passing this?By law since I was defrauded by the school Im eligible for loan forgiveness
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding billing and customer service very seriously. Diego will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding collection practices and customer service very seriously....

Mikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

We understand Mr. [redacted] is requesting to speak to a member of management. Mr. [redacted]'s assigned Borrower Experience Advocate, Diego, has attempted to contact him and left a message for Mr. [redacted] that contained the contact information for his assigned advocate. We encourage Mr. [redacted] to reach out to Diego as needed. We are currently working toward a resolution and formal response to be sent shortly.

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Nate will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her
concerns, Borrower Experience Advocate Josh has been working toward resolution.
We take all concerns regarding our consolidation process and our customer service
very...

seriously. Josh will be providing a formal letter shortly, along with his
direct contact information, should any additional concerns arise.
As always, please let me know if you have any
questions.
Thank you,
Matt E[redacted] Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAA

We regret the concerns expressed by [redacted]. We have assigned [redacted] Borrower Experience Advocate Mikell, who can serve as a direct point of contact. We encourage her to contact Mikell with any questions or concerns. He will also be able to provide clarification on the formal response he sent to her. As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: This loan was originated from an institution that I attended and again, the date the loan originated is NOT March 2009. Heather expressed in her mailer to me that by law they are to report accurate information to the credit bureaus and unfortunately, Fed Loan is not abiding by this law as they continue to report erroneous information on all 3 of my credit reports. This loan was originated in 2009 but prior to March. I am requesting that I be provided with the signed promissory note that reflects the date that they are reporting. Per the National Student Loan Database, which is the one and only accurate reporting agency for this loan, the date they're reporting is incorrect. Furthermore, the payment history being reported reflects that the 1st date of delinquency is May 2014 on [redacted], June 2014 on [redacted] & on [redacted] February 2014. Well which one is it really. How can this be accurate if it’s all different? I am requesting that these reporting’s be deleted or updated to reflect the correct loan details per the NSLD under the Fair Credit Reporting Act immediately.
Regards,
[redacted]

While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Borrower Experience Advocate Team
FedLoan Servicing

While we regret the concerns included in [redacted]’ complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Josh has been working toward resolution. We take all concerns regarding consumer credit reporting and customer service very seriously....

Josh will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Matt E[redacted]
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA