FedLoan Servicing

November 3, 2017
While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concerns. Rest assured that the information contained in [redacted]’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that a formal response will be sent to [redacted]’s attention shortly. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding credit reporting very seriously. Mikell will provide...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie H[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I received a letter from Fed Loans stating that they did indeed sent me the letter, which I know they did. My credit is being affected by this and I am upset because I am a great payer. I try to the best of my ability to do everything I am suppose to do. I am a Med School student. I don't have the funds for this loan. I would of had it if I hadn't received the letter. With it being the holidays and me starting school in January I HAVE REACHED my limit. The letter I received from federal loans said that I could apply for student forgiveness. I don't understand why they cannot just forgive my loan, being that this is my first loan and that I paid that loan back faithfully. I was never later. I always paid on time or earlier than it was time to pay. They are saying my account is delinquent. The headquarters should be able to see that their is an open claim on my account. Why is my account still being billed right now. I called and spoke to fed loans two weeks ago trying to speak with the Heather Advocate and I got no where. I spoke with Joshua there so I am sure it is notated in my file. Please Revdex.com I am begging you to help me. They won't help me. I am doing my part in trying to contact them. They have not tried to help me. No one has called me, no one has told me they are sorry for this inconvenience. I am asking for my loan to be wiped away, being that this is not my fault.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Heather has been working diligently toward resolution. Once a thorough review is performed, Heather will send [redacted] a formal response, with her direct contact information. Once [redacted] receives our response, we encourage her to reach out to Heather with any questions or concerns.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Josh has been working toward resolution. We take all concerns regarding financial privacy and information security very seriously.  Josh...

will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise. As always, please let me know if you have any questions. Thank you,  Matt E[redacted] Leader, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

Please be assured that a Consumer Relationship Analyst has been working diligently toward resolution. Once a thorough review is performed, we will send Ms. [redacted] a formal response. We understand Ms. [redacted]’s frustration, and we greatly appreciate her patience as this matter is reviewed.
As...

always, please let me know if you have any questions.
Thank you,

Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by Ms. [redacted], we understand that Borrower Experience Advocate Diego has been in contact with her and has reviewed documents associated with her inquiry. Based on our review, we are unable to accommodate her request due to her circumstances. We regret this information is not more favorable to her.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so far, but further work on the part of Fedloan Servicing is required to fully resolve this issue.Representative Heather called me this morning to let me know that she would be handling the situation and gave me her direct contact info.  I thanked her for calling me but let her know that I found it disheartening that after 7 months of requesting a call back it took a report to the Revdex.com to finally get that call back.  We also discussed how and when the resolution would finally take place and she said she still had to "research the issue" and that might take up to 2 weeks.  I'm hoping that the final resolution will not take that long - I am a teacher on summer break and I would like to have this resolved before going back to school in mid-August while I have the time during the day now to work on things.I look forward to hearing back from Heather and I am hopeful that this situation can finally be resolved soon.  I will be calling her within the next week or so if I don't hear back from her and I will keep the Revdex.com up to date on the situation if I do not feel there is any progress being made from this point forward.  Thanks to the Revdex.com for their work on my behalf so far.
Regards,
[redacted]

While we regret the concerns expressed by Mr. [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Nate will...

provide Mr. [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

We understand that a formal response was sent to [redacted] on February 3, 2017, directly addressing his concerns. This letter also included the contact information for the Consumer Relationship Analyst assigned to his case. We encourage [redacted] to reach out to his analyst with any questions or concerns regarding this matter. Thank you for your patience.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding billing and customer service very seriously. Nate will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

I have a complaint Number [redacted] Resolved with them on telephone. Thank you with out your service I could not do anything. Many times your investigation is more than I need to get results. It is good way to build evidence for a case. But most times this is all I need. Thank you and bless you. sincerely, [redacted] Complaint resolved by deferment and paying what I can if I want until 2017 . I was able to talk to management. Their only problem is the computer systems show late payments .

According to our records, Borrower Experience Advocate Mikell contacted [redacted] on June 21, 2016 to discuss his case and sent a formal response on July 14, 2016. We encourage him to reach out to Mikell to discuss the matter further. Additionally, we understand that [redacted]’ account is currently under review to determine if his request can be granted. Our office will contact [redacted] once the review has been completed.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Mikell will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by
[redacted], we appreciate the opportunity to resolve them. Since receiving her
concerns, Borrower Experience Advocate Meghan has been working toward
resolution, and has sent an email message providing [redacted] with her
direct contact information....


Meghan will continue to work with
[redacted] to achieve the most beneficial outcome possible under federal
regulations, and remains available should any additional concerns arise.
As always, please let me know if you have any
questions.
Thank you,
Matt E[redacted] Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding customer service very seriously. Ted will provide [redacted] with a...

formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in the borrower’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to the borrower...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]Complaint: [redacted]
I am rejecting this response because:While I appreciate that they are looking into my complaint, and have been for several weeks now, I cannot accept a "response" until it contains substantive answers rather than "we are looking into it."
Regards,
[redacted]

December 6, 2017
While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concerns. Please be aware that additional research is being performed at this time. Rest assured that a formal response will be mailed directly to [redacted]. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing