FedLoan Servicing

While we regret the concerns included in [redacted]’ complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding Public Service Loan Forgiveness and customer service very...

seriously. Heather will provide [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Fri, Sep 11, 2015 at 4:26 PMSubject: To: "[email protected]" <[email protected]>I submitted a complaint today and found some more info afterwards. My complaint # is [redacted]. I was wondering if...

this could be put into the claim as well. This info is from [redacted]. The payment estimator is aligned with what my payment used to be before they added on $100 a month. The chart will not attach or download. If the amount I owe is added in here it shows my payment at $75-$90.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Fedloan hasn't done anything but write responses crafted by their legal team. My number one goal is to shed light on this misleading practice and not only change my credit report but change the credit report of thousands of people. For now, this complaint will remain on the Revdex.com website. 
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Josh has been working toward resolution. We take all concerns regarding repayment options and billing accuracy very seriously. Josh will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,

Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I did not get any instructions from Mr. Nate as stated. I have disputed this repetitively and I only get a general response back with no solution. I have provided proof that I was enrolled in school during the time that your organization reported two delinquents on my credit file. I need this clear up.
Regards,
[redacted]

While we regret the concerns expressed by [redacted],
we appreciate the opportunity to resolve them. Since receiving her concerns,
Borrower Experience Advocate Nate has been working toward resolution. We take
all concerns regarding billing issues and customer service very seriously....

Nate
will provide [redacted] with a formal letter shortly, along with his direct
contact information, should any additional concerns arise.
 
As always, please let me know if you have any questions.
 
Thank you,
Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms. [redacted], we can assure her that a Borrower Experience Advocate has been working diligently toward resolution and will be sending a formal response to her shortly, directly addressing her concerns. We greatly appreciate her patience as this matter is being review.
Please let me know if you have any questions.
Thank you,
Borrower Experience Advocate Team
FedLoan Servicing

Complaint: [redacted]
I am rejecting this response because:This complaint has not been resolved. Neither has the establishment tried to resolved the situation with my account.  I will send a couple more emails with supporting documents.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding billing issues and customer service very seriously. Mikell will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms. [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Heather...

will provide Ms. [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] IIIBorrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr. [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding customer service very seriously. Diego will provide Mr. [redacted]...

with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert Pl[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding the [redacted] Grant program very seriously. Ted will provide [redacted]...

with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

November 20, 2017
While we regret the concerns included in [redacted]’s inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response...

will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by Mr. [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Mary Kate has been working toward resolution. We take all concerns regarding customer service very seriously. Mary Kate will provide Mr....

[redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Mikell...

will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted],
we appreciate the opportunity to resolve them. Since receiving her concerns,
Borrower Experience Advocate Ted has been working toward resolution. We take
all concerns regarding customer service and billing issues very seriously. Ted...

will
provide [redacted] with a formal letter shortly, along with his direct contact
information, should any additional concerns arise.
 
As always, please let me know if you have any questions.
 
Thank you,  
Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding customer service very seriously. Ted will provide [redacted] with a...

formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert [redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ravin Knighten