FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding billing issues and customer service very seriously. Mikell will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the letter has never been provided. If the letter was provided, then I would be happy to accept the response, but I still have yet to receive the letter promised in the response.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding customer service very seriously. Mikell will provide [redacted]...

with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

November 9, 2017
While we regret the concerns included in [redacted]’ inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be...

sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate [redacted] reached out to him on March 6, 2017 to address his concerns. As always, we encourage [redacted] to reach out to his assigned advocate using the contact information provided in our formal response.
Please let me know if you have any questions.
Thank you,
Consumer Relationship Analyst Team
FedLoan Servicing

October 30, 2017
While we regret that Ms. [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concerns. Rest assured that a formal response was sent directly to Ms. [redacted] on October 13, 2017 addressing her concerns. If Ms. [redacted] has any further questions regarding the response, she may use the contact information provided in the response. If you have any additional questions or concerns, please let us know.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding customer service very seriously. Mikell will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:PHEAA aka FedLoans is NOT licensed by PA as they are not part of the state govt.  They are very abusive, and hard-handed.  They care about no one but themselves.  I have had numerous problems with them and they threatened me.  I guess that is OK with the Revdex.com.  I do not need these people in my life!!!Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I am attaching the original document where I signed up for the Public Service Loan Forgiveness. They raised my payment to ensure that I was eligible. Now they are saying that none of my payments count towards my loan forgiveness. If you look on the additional documents that I have attached, you can see it says qualifying payments "0", but an estimated eligibility date of 7/17/2022, which would be the exact date of my forgiveness if they had applied my payments like they said that they would. 
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving these concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding processing issues and customer service very seriously. Diego will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding TEACH and customer service very seriously. Nate will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Mikell will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

Complaint: [redacted]
I am rejecting this response because: I want to keep this open until resolution of this complaint for record purposes.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding Borrower Defense to Repayment and customer service very seriously. Ted...

will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The message does not address the issue that I outlined in my complaint.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Fedloan Servicing wrote a letter to me stating all the things they said on the telephone. They are a fraud and seem to be taking advantage of children graduating from school. They need to be held accountable! They were suppose to call me back and let me hear my recording by February 23, 2016, they have now told me there is no recording!  Yet, in their letter it suggests that when I called I heard an automated system tell me the payoff amount which is TOTALLY FALSE! I call the # listed ###-###-####. I dont have an acct number so I enter ss#. It gives options which I hit 0 for a customer service rep and did NOT hear my automated payoff info which they suggested. I guess when I call and speak to a person and ask a payoff amount I assume they are giving me correct information and NOT lying to me. I have complained to the Consumer Protection and the Board of Education also.
Regards,
[redacted]

While we regret the concerns expressed by Ms.
[redacted], we appreciate the opportunity to resolve them. Since receiving her
concerns, Borrower Experience Advocate Jared has been working toward resolution.
We take all concerns regarding customer service very seriously. Jared will be
providing a...

formal letter shortly, along with his direct contact information,
should any additional concerns arise.
As always, please let me know if you have any
questions.
Thank you,
Matt E[redacted] Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAA

December 15, 2017
While we regret the concerns included in [redacted]’s inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be...

sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Nate will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA