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FedLoan Servicing Reviews (720)

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding credit and customer service very seriously. Ted will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Ted has corrected the issue referenced in his inquiry and will be sending a formal response to him shortly with details of the adjustment. We encourage [redacted] to contact Ted, should any additional questions or concerns arise.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Josh has been working toward resolution. We take all concerns regarding consumer credit reporting and customer service very...

seriously. Josh will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Matt E[redacted]
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate M[redacted] has been working toward resolution. We take all concerns regarding customer service very seriously. M[redacted] will provide [redacted]...

[redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted],
we appreciate the opportunity to resolve them. Since receiving her concerns,
Borrower Experience Advocate Josh has been working toward resolution. We take
all concerns regarding billing and customer service very...

seriously. Josh will
provide [redacted] with a formal letter shortly, along with his direct
contact information, should any additional concerns arise.
 
As always, please let me know if you have any questions.
 
Thank you,
 
Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: While I recognize these things take time and that I am not the only borrower, I cannot simply accept this response at this time. An agreeable resolution may arise from this process but until that time, I cannot accept any response from this business. Ironic though that part of the original problem was a delay in service.
Regards,
[redacted]

[redacted] [redacted] [redacted]
 Complaint: [redacted]
I am rejecting this response because:I have yet to be contacted by anyone named Jake etc. I have just received my email that was requested on 10/28/16 and just "arrived" conveniently on 11/5/16.  This situation is just pitiful when it takes two seconds to update a monthly payment to the credit bureau!
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Jacob has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Jacob will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding receipt of correspondence and credit reporting very seriously....

Nate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie H[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Diego has been working diligently toward resolution. Once a thorough review is completed, Diego will send [redacted] a formal response, with his direct contact information.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the response fails to address any of my concerns.
Regards,
[redacted]

While we regret the concerns expressed by Ms. [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding customer service very seriously. Nate will provide Ms. [redacted]...

with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert Pl[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding Public Service Loan Forgiveness and customer service very seriously....

Nate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Mikell has been working diligently toward resolution. Once a thorough review is performed, Mikell will send [redacted] a formal response. We expect this response to very soon. We understand his frustration, and we greatly appreciate his patience.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me even though the letter stated you could not change the late payments not considering they were in default. Thank you all :) 
Kindest Regards,
[redacted]

While we regret the concerns included in Mr. [redacted] complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to Mr. [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding consolidation and customer service very seriously. Ted...

will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,  
Jamie H[redacted]
Borrower Experience AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Ted has been thoroughly reviewing the account to determine the best course of action for her. We also understand that Ted is nearing the end of his investigation and expects to send a formal response to [redacted] soon. We understand her frustration, and we greatly appreciate her patience as this matter is reviewed.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

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Address: 1200 N 7th St, Harrisburg, Pennsylvania, United States, 17102-1419

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www.myfedloan.org

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