FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will contact FEDLOAN tomorrow 05/27/16
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding customer service very seriously. Heather will provide [redacted]...

with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The customer service department also responded and have corrected my account.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not yet complete or has it solved the issue. Their attempt at resolution however is satisfactory to me. 
Regards, [redacted]

While we regret the concerns expressed by [redacted]  [redacted], we
appreciate the opportunity to resolve them. Since receiving his concerns,
Borrower Experience Advocate Ted has been working toward resolution. We take
all concerns regarding credit reporting and customer service very
seriously. Ted...

will provide [redacted] with a formal letter shortly, along with
his direct contact information, should any additional concerns arise.
As always, please let me know if you have any
questions.
Thank you,
Matt E[redacted]
Leader, Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Nate attempted to reach out to her on July 21, 2016. He left a voicemail with his direct contact information and hours of availability. We also understand that Nate will be sending a formal response to [redacted] shortly, directly addressing her concerns.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding customer service very seriously. Heather will provide [redacted]...

with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] Borrower Experience Advocates
FedLoan Servicing | PHEAA

November 17, 2017
While we regret the concerns included in [redacted]’s inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be...

sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have had no direct contact with the company, to date, and they did not state whether or not they intend to clear up the disputed payment issues with the credit bureaus.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate Nate has been working diligently toward resolution and will be sending a formal response to her shortly. In the meantime, we encourage [redacted] to contact Nate with any questions or concerns.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the company has made a significant mistake and they have to be held accountable. Further clarification is required to prevent this from happening in the future. A company should not be able to state policies on letter head and disregard what they have written!
Regards,
[redacted]

if Jish was truly concerned and genuinely wanted an opportunity to correct this violation of privacy, why wouldn't he have reached out with a phone call? Why hasn't anyone reached out with a phone a call? My original issue of what I was calling for assistance one still had NOT been resolved either! 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The voicemail I received from Nate said he would follow up with a written response. That was over 2 weeks ago and I'm still waiting for a formal response. This response today also says I will receive a written response. I'm still waiting for that response. Further, this customer service reps from this company give me an answer and then I get a differnt answer from another rep. I can't trust anything from this company unless I get a written response. This company should not be allowed to service loans.

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding customer service very seriously. Ted will provide [redacted] with a...

formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Josh has been working toward resolution. We take all concerns regarding the proper calculation of her monthly payments and customer service very seriously. Josh will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.  As always, please let me know if you have any questions. Thank you,  Matt E[redacted] Leader, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by
[redacted], we appreciate the opportunity to resolve them. Since receiving his
concerns, Borrower Experience Advocate Meghan has been working toward resolution, and has provided [redacted] with her direct contact information.
We have reached out to the...

Texas Education Agency on behalf of [redacted] to facilitate the inclusion of his employer in the TCLI database.  Meghan will continue to work with [redacted] throughout the application process, and remains available should any additional concerns arise.
As always, please let me know if you have any
questions.
Thank you,
Matt E[redacted] Leader, Borrower Experience
AdvocatesFedLoan Servicing | PHEAAv

While we regret the concerns expressed by Mr. [redacted], we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding Public Service Loan Forgiveness and customer service very...

seriously. Heather will provide Mr. [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted]s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

[redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Borrower Experience Advocate Team
FedLoan Servicing

We regret the concerns expressed by [redacted]. We have assigned [redacted] Borrower Experience Advocate Nate, who can serve as a direct point of contact. We encourage her to contact Nate with any questions or concerns. He will also be able to provide clarification on the formal response he sent to her. As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA