FedLoan Servicing

While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to the [redacted]...

[redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by [redacted], we understand that Borrower Experience Advocate M[redacted] has been working diligently toward resolution. Once a thorough review is performed, M[redacted] will send [redacted] a formal response. We understand her frustration, and we greatly appreciate her patience as this matter is reviewed.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[redacted] [redacted] [redacted]
 Complaint: [redacted]
I am rejecting this response because
company has not addressed the issue. (following the nature of the law, is subject to "all".)
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not heard anything from the made up "Nate" person.  No, you have not contacted me any further since I filed this complaint.  I just double checked my email to make sure I did not miss anything.  No, I sure did not.  I just caught you in another lie.  I have tried to contact you almost daily for the for the past 3 weeks, without a response.  Which is simply irresponsible on you part.  Please just stop the lies.  I have paid the 31 cents, which ended up being 32 cents, due to another penny of interest.  This is because this loan mysteriously jumped up to over 20 after filing my complaint with you.  There was no explanation as to why this was thousands of percentage points higher, and when I clicked on see details, a window popped up to read that this information was not available. This was very suspicious, and showed me your continued dishonest business practices!  So, I just gave in and let you steal my 32 cents to prevent you from stealing over 20 dollars.Congratulations! You won, and successfully stole 32 cents from me!  I hope you are proud of your self.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:it is 9/14/16, FedLoan Servicing is still showing I have a $625 bill due today even though I paid it on 8/26/16, they have not reapplied my payments nor has anyone from FedLoan Servicing contacted me.
Regards,
[redacted]

While we regret the concerns expressed by [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Nate has been working toward resolution. We take all concerns regarding customer service very seriously. Nate will provide [redacted] with a...

formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 30, 2017
Dear [redacted]:
While we regret the concerns included in [redacted]’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal...

response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

December 6, 2017
While we regret the concerns included in [redacted]’s inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent...

to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

December 7, 2017
While we regret the concerns included in [redacted]’s inquiry, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be...

sent to [redacted] shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I have received no refund; no contact, and do not appreciate being told it could take 60-90 days to get my money refunded.
Regards,
[redacted]

While we regret the concerns included in [redacted]s’ complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A formal response will be sent to [redacted]s...

shortly, along with our contact information, should any additional concerns arise.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

We regret that [redacted] did not find our response
satisfactory. Borrower Experience Advocate Nate is in receipt of her recent
inquiry and is working diligently on responding to her concerns. Nate has
attempted to contact [redacted], but was unfortunately not successful. The
response that [redacted] is in receipt of does contain his direct contact
information, and we encourage her to reach out to him at her earliest convenience.
As always, please let us know if you have any additional questions.
Thank you,Jamie H[redacted]Borrower Experience AdvocatesFedLoan Servicing | PHEAA

We regret the delay in response; however, we understand that a formal response was sent to [redacted] on January 31, 2017, directly addressing his concerns. This letter also included the contact information for the Consumer Relationship Analyst assigned to his case. We encourage [redacted] to reach out to his analyst with any questions or concerns regarding this matter. Thank you for your patience.
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by Mr. Mishler, we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding billing and repayment options very seriously. Mikell will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms. [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolution. We take all concerns regarding customer service very seriously. Mikell will provide Ms. [redacted] with...

a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted] IIIBorrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr. Smokov, we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding customer service and processing times very seriously. Ted will...

provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Jamie *. H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms. [redacted], we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Diego will...

provide Ms. [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise.
As always, please let me know if you have any questions.
Thank you,
Wilbert P[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA

We understand that Borrower Experience Advocate Diego has attempted to reach out to [redacted] by phone, but has been unsuccessful in making contact. Diego will attempt to contact [redacted] again and provide his direct contact information. Additionally, a formal response will be sent to [redacted] shortly, directly addressing her concerns. As always, please let me know if you have any questions.
Thank you,
Jamie H[redacted]
Borrower Experience Advocates
FedLoan Servicing | PHEAA